IAH - another great Thrifty experience

Old Aug 25, 11, 11:37 pm
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Join Date: Mar 2007
Location: SJC/SFO
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IAH - another great Thrifty experience

I rented a car recently from Thrifty at IAH. In the past year I've had a few really good experiences with different Thrifty stations, and this was another.

One frequent downside of renting from Thrifty is that their stations are often far away from the airport. Cheaper real estate is part of how they keep their costs down. Less frequent shuttle service is another part. But at IAH, Thrifty is in the same building as all the other major rental agencies and is served by shared shuttles. So Thrifty is just as convenient as Hertz and Avis there.

Many Thrifty stations have improved their handling of Blue Chip customers. At IAH I was able to bypass the counter, go straight to the garage, and jump in a car with my paperwork already waiting in it. The guard at the exit updated the checkout time so I wouldn't be charged extra hours when I returned.

Return was equally fast. An agent scanned the car promptly, printed a receipt, and I was on my way. I don't think I stood still for even 60 seconds.

The car they gave me was fine. It wasn't ideal -- it was missing a few features I'd liked to have had -- but it was way better than the "worst in their class" Dodge shitboxes they used to fill their fleet with. And it was in fine mechanical shape.

All this and their price was still way better than their neighbors like Hertz and Avis. If this is the new Thrifty, I like it.
darthbimmer is offline  
Old Aug 30, 11, 7:06 am
Join Date: Oct 2009
Location: ATL Lost Luggage
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Posts: 5,266
Thumbs down IAD: Good airport, bad Thrifty experience

On my last Thrifty rental at IAD, there was only one vehicle available - a full size van. It was parked way away from the other vehicles, so I had to walk the full length of the garage to get into it. It also burned a lot more gas than the economy car I had rented.

When I returned it, the Thrifty employee checking-in attempted to stick me with some damage charges. I had to whip out my digital camera and show the pictures I had taken of the van when I picked it up.

The good experiences that the OP had at IAD were because the airport required Thrifty to be in the rental car garage, alongside all the other rental car agencies.
RatherBeOnATrain is offline  

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