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Don't fly THAI if you are Thai!! (A TG's Parasite??)

Don't fly THAI if you are Thai!! (A TG's Parasite??)

Old Apr 21, 09, 2:19 pm
  #1  
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Join Date: Apr 2009
Location: Paris, France
Programs: LH*G / FB Silver
Posts: 2
Exclamation Don't fly THAI if you are Thai!! (A TG's Parasite??)

My goodness! Being a Thai on Thai Airways International (TG), with a business class ticket, was certainly not enough to warrant any business class service by the TG staff at the Business check-in facility in Bangkok International Airport. Had I not witnessed a disparity in the treatment of business class passengers, I would not have had to invest the time to write this review. Please allow me to explain.

As I arrived at the counter, I was flanked by two members of the TG check-in staff who treated the passengers they were helping with remarkable professionalism. In fact, each invited their clients to sit comfortably as they awaited the completion of the check-in process. In stark contrast, I failed to receive even the slightest welcoming breeze from my representative; it was as if this staff member had slept badly the night before and decided to take her frustration out on me.

As I waited for her to recognize my presence, she made absolutely no eye contact, instead giving me just the briefest glance. She offered no smile and no “Welcome. May I help you” or “Sawasdee Kha.” Despite the fact that Bangkok International Airport provides two seats in front of the check-in counter for Business Class passengers, my representative never invited me to “Please have a seat.” When the awkward check-in process was complete, she did not say thank you (Khob Khun Kha) in either Thai or English, and she gave me no additional information about the TG lounge. When I demanded to speak with her supervisor, she simply alerted her colleague from a nearby check-in counter.

You may consider that I am somehow too sensitive about what happened. On the other hand, how would you feel having your passport, boarding card, and lounge invitation thrown at you, in public, by a staff member who works for the “No. 1 ranking in First and Business Class of the year 2009?” Even though this information appeared online (http://www.prthaiairways.com/thaiair...?lg=en&dng=296), it seemed as though the claim was more of an April fool’s joke.

I believe that I was upset the most by the fact that the representative did not accept responsibility for any of her wrongdoings. Even though she refused to give me her name, the information that appears on my boarding pass may help: “BKKAEW” for flight TG624 on April 20, 2009, and my SEQ No. is “37.”

Overall, I still enjoy the service provided by TG although I have lived in Europe more than half my life. Nevertheless, the representative who served me clearly does not care about the organization. She seemed unfazed by what took place and likely felt confident that nothing would happen as a result. To the contrary, I believe she deserves a public reprimand that would bring her down to Earth again—and may even help make her an exemplary TG employee.

Au revoir TG!!
milpsy is offline  
Old Apr 24, 09, 4:59 am
  #2  
 
Join Date: May 2008
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There's a similar story at http://bkmagazine.com/feature/thai-hate-thai
zarzuela is offline  
Old Apr 24, 09, 7:40 am
  #3  
 
Join Date: Apr 2007
Location: Bangkok, Paris
Programs: Thai Airways - Star Alliance Silver
Posts: 402
Could that be a rare case? I am 100% Thai and have always received good to excellent ground and in-flight service. My last visit to the Royal Silk lounge was very good, the hostess Sawaseee Krap/Kha to me and helped me find a free seat. I frequent on the LHR route in Royal Silk and as one of the few Thai people in the cabin, the FAs always spoil me with surprises such glasses of Dom Perignon and First Class amenity kits etc.

You should write to TG about the unsatisfactory service you experienced at BKK.
TGflyer is offline  
Old Apr 24, 09, 8:17 am
  #4  
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Hi TGflyer.

You are indeed lucky, I was not. My intention is not too judge all the whole TG company. My issue is only set to deal with this particular TG's parasite, who did refuse to give me her name, despite every customer should have rights to express thiers own opinion concerning products and services.

I recently received a prompt reply from Khun 'Lek Klinvibul', MD of TG Ground Customer Services Department, and this issue is now in process.

I wish one day TG will be again, 'once it was' to be THAI that every Thai can proud of.

Again, I do appreciate all of your comments.

Best wishes everyone,

milpsy
milpsy is offline  
Old Apr 24, 09, 2:25 pm
  #5  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,792
First K. Milpsy, welcome to FT!! A pity your first post regarded a poor experience...

Mrs TK is Thai and has had variable experience over the years, mainly in Y. When traveling with me, and then with the 2 boys (ลูกครึ่ง หล่อมาก ), things have been usually very good.

Mainly, she report that it is when she is by herself on long haul NZ-Thailand flights. It seems to be almost resentment that she lives overseas, married to a farang etc etc - especially after it seems that a judgment has been made that she is not so called 'hi-so' of Thai society. Behavior in these circumstances seems to be to imagine she is invisible ! Certainly, nothing quite as bad as you have described. And for balance, she has had some excellent trips.

She very much prefers to fly SQ and NZ as, oddly enough, she has poor experiences with QANTAS as well (we all have actually). Usually, a good schedule holds priority and the direct THAI flight is very handy.

Because THAI has not released any award seats ex-BKK for Jan-Feb 10, her next award trip is on NZ and SQ ...

Cheers, and may future flights be a better experience (ขอให้คุณโชคดีกับทุกสิ่งที่คุณจะทำในวันข้างหน้ า !!)

TK
Thai-Kiwi is offline  
Old Apr 24, 09, 7:47 pm
  #6  
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My 2 cents on the subject...

In my experience, at least that of travelling in C or F with my Thai wife, the quality of service you will receive from TG check-in staff , lounge attendants and FA's depends only on one thing : does your wife look Hi So or not ?
By that I mean: no sexy/offensive clothes , no tatoos , fair skin color , wear a Patek Philippe or Cartier watch, carry a Louis Vuitton or Hermes bag ...
I know these are ludicrous criteria, but that's the Thai psyche. No one is going to change it.
My wife fits the above Hi So criteria and having flown with her over 15 times we have always received outstanding service from all TG staff.
Once gain I do not condone such a behavior .
pansted00 is offline  
Old Apr 24, 09, 8:00 pm
  #7  
 
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Well another excuse for getting more expensive bags!
pueywei is offline  
Old Apr 24, 09, 9:16 pm
  #8  
 
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I hope the same girl is working there next week, when I fly with my Thai girlfriend in "F". She (luckily) is not "hi-so" and certainly does not look "hi-so", and we have no wish of ever being "hi-so". Heck, I will look to see if we have some "LIDL" plastic bags lying around, That is stylish hand-luggage in "F"
Norway_Asia is offline  
Old Apr 25, 09, 12:33 am
  #9  
 
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...even better, get some Big C plastic bags......
Thai-Kiwi is offline  
Old Apr 25, 09, 9:01 am
  #10  
 
Join Date: Sep 2003
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My wife who is Thai swears such treatment is true and that if I am not with her on the flights the service she gets is not as good. I do believe that some Thai's in some industries do treat farang and Thai people that appear to be high society types better. My wife has friends that prefer to fly airlines other than TG for this reason.

I do not believe it is very widspread to be honest but it does exist.
mcgahat is offline  
Old Apr 25, 09, 3:22 pm
  #11  
 
Join Date: Oct 2001
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A few years ago, I was waitlisted on DMK-UTH with my friend for a full flight. My LH*G was in the booking. The check-in agent very rudely handed me a boarding pass an hour later and said "seat only for you". Then proceeded to accept a hi-so looking Thai woman who just only arrived at the counter. I protested to no avail and we headed back to the city.
LH747FTL is offline  
Old Apr 26, 09, 10:23 am
  #12  
 
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In agreement with others, in my experience discrimination by Thai Air staff tends to have more to do with perceived class or power than with race.
Rampo is offline  
Old Apr 26, 09, 3:40 pm
  #13  
 
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I believe that I was upset the most by the fact that the representative did not accept responsibility for any of her wrongdoings.

You are Thai and surprised by her reaction? I find that surprising.
glob99 is offline  
Old Apr 27, 09, 11:35 am
  #14  
 
Join Date: Nov 2007
Location: Minneapolis, MN
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Thai Parasite

I am not surprised by this treatment and the attitude as Thai's are very Hi-So crazy. It is just poor customer relations no matter the reason. I have considered TG for flying from LAX to BKK, but after hearing this I would much prefer to fly someone else such as EVA.

TravelGuy
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Old Apr 28, 09, 1:38 am
  #15  
 
Join Date: Feb 2008
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Originally Posted by milpsy View Post
Hi TGflyer.

You are indeed lucky, I was not. My intention is not too judge all the whole TG company. My issue is only set to deal with this particular TG's parasite, who did refuse to give me her name, despite every customer should have rights to express thiers own opinion concerning products and services.

I recently received a prompt reply from Khun 'Lek Klinvibul', MD of TG Ground Customer Services Department, and this issue is now in process.

I wish one day TG will be again, 'once it was' to be THAI that every Thai can proud of.

Again, I do appreciate all of your comments.

Best wishes everyone,

milpsy
sorry to hear your experience.

i would say this is not only a airline industry problem, actually i find that most asian countries have similar type of people, who treat caucasian looking people better than locals.
jxdong is offline  

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