TG Business Class Seat Selection
Apr 18, 2022, 8:33 am
#1
Original Poster
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
TG Business Class Seat Selection
I just booked an award travel using my UA miles for a joint TG-UA flight in June. We're flying BKK-FRA-IAD. The reservation is ticketed but I can't seem to change the seats that were pre-assigned to me at booking. Is there some other way, other than "manage booking" to change seats? I always seem to have this problem with TG
Apr 18, 2022, 11:35 am
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,176
I just booked an award travel using my UA miles for a joint TG-UA flight in June. We're flying BKK-FRA-IAD. The reservation is ticketed but I can't seem to change the seats that were pre-assigned to me at booking. Is there some other way, other than "manage booking" to change seats? I always seem to have this problem with TG
-go to TG’s home page
-retrieve the booking using TG’s Manage Booking
-scroll down the page until ‘Services’
-select the ‘bell icon’ for ‘Additional Services’
-select ‘Seating’
- make you seat selections
-save as you - otherwise the changes won’t stick
Apr 18, 2022, 11:51 am
#4
Original Poster
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
If you have the TG booking reference, then the following should work for the TG flights:
-go to TG’s home page
-retrieve the booking using TG’s Manage Booking
-scroll down the page until ‘Services’
-select the ‘bell icon’ for ‘Additional Services’
-select ‘Seating’
- make you seat selections
-save as you - otherwise the changes won’t stick
-go to TG’s home page
-retrieve the booking using TG’s Manage Booking
-scroll down the page until ‘Services’
-select the ‘bell icon’ for ‘Additional Services’
-select ‘Seating’
- make you seat selections
-save as you - otherwise the changes won’t stick
Here is what I see when it comes to managing my reservation and choosing a seat. I don't see the option to change
Apr 18, 2022, 5:22 pm
#5
Join Date: May 2005
Location: KFNL
Programs: UA1MM
Posts: 17
Also try a different browser. I just booked a similar award and could not get into Manage My Bookings using Brave/Chrome, but managed to make seat reservations in Safari. I did use the Thai record locator/reservation number in both browsers.
Apr 18, 2022, 11:39 pm
#7
FlyerTalk Evangelist
Join Date: Apr 2002
Location: SYD
Programs: QF WP/LTG | UA P
Posts: 13,530
Send an email to your local (or indeed any) TG office and ask them to allocate whatever seats you want. I've done this many times with the SYD TG office and they usually do it within 24 hours. Quick, easy and efficient - believe it or not.
Apr 19, 2022, 8:43 am
#8
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
I am seeing
Your updated "CONTACT INFORMATION" is required before adding any service(s). Please click "Modify traveller details" below to process
However I can't find how to add contact information after click Modify traveller details..
Your updated "CONTACT INFORMATION" is required before adding any service(s). Please click "Modify traveller details" below to process
However I can't find how to add contact information after click Modify traveller details..
Apr 19, 2022, 9:01 am
#10
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,530
I was seeing that when I tried to do things online, but it worked fine when I add seats in the app.
Last edited by angetenar; Apr 19, 2022 at 9:02 am Reason: Typo
Apr 19, 2022, 9:08 am
#11
Original Poster
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528
Have the same challenge. And my contact info should have populated over from the UA reservation which it did, in part. Just weird technical issues.
Apr 19, 2022, 9:17 am
#12
Join Date: Dec 2011
Location: YYZ
Programs: UA1K MM, JL JMB SAPPHIRE, Marriott Titanium/LTP, Hilton Diamond
Posts: 1,267
Apr 19, 2022, 10:27 am
#15
Original Poster
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,528