TG Business Class Seat Selection
Apr 19, 2022, 2:03 pm
#16
Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium; IHG Platinum
Posts: 6,958
Seat selection on Thai Airways: 1) download their App; 2) find your trip with confirmation number provided by United; mine says LH, but it worked; 3) Click my trip; 4) click ‘Add Services,” 5) check seatguru.com for reference before selecting your favorite seats.
ps: The key step is 3) although you locate your trip with step 2).
ps: The key step is 3) although you locate your trip with step 2).
Last edited by Kmxu; Apr 20, 2022 at 4:55 pm
Apr 20, 2022, 1:18 am
#17
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
I have the same "CONTACT INFORMATION" is required before adding any service(s) issue. My booking with TG is a TK award booking. I eventually rang a TG agent and she explained that name formats often get messed up when transferring from other airlines but the booking is good. I couldn't add my seat allocation online or in the app but she was able to do it for me.
Apr 20, 2022, 4:00 am
#18
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
Seat selection on Thai Airlines: 1) download their App; 2) find your trip with confirmation number provided by United; mine says LH, but it worked; 3) Click my trip; 4) click ‘Add Services,” 5) check seatguru.com for reference before selecting your favorite seats.
ps: The key step is 3) although you locate your trip with step 2).
ps: The key step is 3) although you locate your trip with step 2).
Apr 20, 2022, 2:47 pm
#19
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,197
Both THAI’s App and Web perform reasonably well in my experience down here in New Zealand. Not the worst airline IT I have encountered.
Concur that SeatGuru is a poor source.
Apr 20, 2022, 3:29 pm
#20
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
Aug 10, 2022, 9:25 pm
#23
Join Date: Jul 1999
Location: California, USA
Programs: UA 1K 2MM
Posts: 301
Thai Airways updated its app. No longer possible to change seats as the “add service” function has disappeared. Really disappointing.
Stuck in loop of “update contact info” but system doesn’t allow for inputting title (Mr./Ms./etc)
Stuck in loop of “update contact info” but system doesn’t allow for inputting title (Mr./Ms./etc)
Aug 11, 2022, 12:57 am
#24
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,628
Is this on Android? I have the up to date iOS app and can pick seats fine. Literally only downloaded the app yesterday after booking my first TG flight since 2009.
Aug 11, 2022, 7:17 am
#25
Join Date: Jan 2008
Location: Bay Area California
Posts: 395
iOS. I have the same issue too for an award reservation created from United. I think if the reservation has been created from Thai - the seat selector does not have an issue showing up. However if the reservation is created from a 3rd party it seems the "Title" field is not populated and not editable - so the app or web does not allow to save the passenger details and get to the seat selector. I hope they fix this soon....
Aug 11, 2022, 11:48 pm
#29
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
I had to use the SAS website for seat selection too - TG website is just terrible (not that SAS’ is much better but on this particular aspect it is 
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