Contacting Thai Airways
Apr 27, 2020, 10:33 am
#31
Original Poster
Join Date: Nov 2016
Posts: 59
I doubt very much economy was full, I considered booking the very last TG BKK - LHR flight and this was far from full in all classes.
Why did you not take a walk through economy during the flight?
Maybe the Hotel rep called an agent, A lot more commission to split on a business class seat. Check who your credit card payment was in favour of.
In any event I very much doubt your insurance company will pay when other airlines were available e.g. EVA and Qatar, both still flying.
Why did you not take a walk through economy during the flight?
Maybe the Hotel rep called an agent, A lot more commission to split on a business class seat. Check who your credit card payment was in favour of.
In any event I very much doubt your insurance company will pay when other airlines were available e.g. EVA and Qatar, both still flying.
Apr 27, 2020, 9:38 pm
#33
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,195
I concur with LondonElite ! Great outcome, and thanks for posting.
I received an email from the THAI office in Auckland following more than 2 weeks of 'silence'. The email just acknowledged my emails, and asked for my patience. It was noted that they are down 2 staff - I believe probably only 4-5 worked there, so the process could be quite a wait.
My flights were April 2-18, but I moved them to Oct (following the move of the Singapore 7s rugby), but now I have decided to bin the trip this year and get a full refund per the T&Cs of my Q class fare (less a USD60 fee). Pity as it wastes my GUP2, but 2021 is another year and I've already requalified for Gold.
I received an email from the THAI office in Auckland following more than 2 weeks of 'silence'. The email just acknowledged my emails, and asked for my patience. It was noted that they are down 2 staff - I believe probably only 4-5 worked there, so the process could be quite a wait.
My flights were April 2-18, but I moved them to Oct (following the move of the Singapore 7s rugby), but now I have decided to bin the trip this year and get a full refund per the T&Cs of my Q class fare (less a USD60 fee). Pity as it wastes my GUP2, but 2021 is another year and I've already requalified for Gold.
Apr 28, 2020, 11:25 pm
#34
Join Date: May 2010
Location: UK & Phuket
Programs: TG Plat
Posts: 314
Apr 29, 2020, 2:41 am
#35
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I agree, good company, but I suspect (and you probably know this) that the fact this was booked (and insurance secured) prior to the crisis, made all the difference. taking out a new policy with this same provider will likely yield different results.
Apr 29, 2020, 3:44 am
#36
Join Date: Mar 2018
Programs: Thai Airways
Posts: 356
I concur with LondonElite ! Great outcome, and thanks for posting.
I received an email from the THAI office in Auckland following more than 2 weeks of 'silence'. The email just acknowledged my emails, and asked for my patience. It was noted that they are down 2 staff - I believe probably only 4-5 worked there, so the process could be quite a wait.
My flights were April 2-18, but I moved them to Oct (following the move of the Singapore 7s rugby), but now I have decided to bin the trip this year and get a full refund per the T&Cs of my Q class fare (less a USD60 fee). Pity as it wastes my GUP2, but 2021 is another year and I've already requalified for Gold.
I received an email from the THAI office in Auckland following more than 2 weeks of 'silence'. The email just acknowledged my emails, and asked for my patience. It was noted that they are down 2 staff - I believe probably only 4-5 worked there, so the process could be quite a wait.
My flights were April 2-18, but I moved them to Oct (following the move of the Singapore 7s rugby), but now I have decided to bin the trip this year and get a full refund per the T&Cs of my Q class fare (less a USD60 fee). Pity as it wastes my GUP2, but 2021 is another year and I've already requalified for Gold.
Is there anything useful for you in the following in case you have not seen it?
https://www.thaiairways.com/sites/en...oCovid-19.page
Apr 29, 2020, 3:20 pm
#37
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,195
Is there anything useful for you in the following in case you have not seen it?
https://www.thaiairways.com/sites/en...oCovid-19.page
https://www.thaiairways.com/sites/en...oCovid-19.page
So everything was moved quite some time ago, with a 'change fee' needed of around USD200. I'm separately attempting to claim that from my travel insurance company. I could have cancelled everything at that time, but the situation in early Feb was quite uncertain - such is life.
What I am now interested in is THAI's policy for refundable tickets. I am not interested in a travel voucher, and I have a FLEXI Q fare which is fully refundable less USD60 Fee. Actually, since THAI has reduced frequency to New Zealand from daily to 3x weekly, their proposed adjusted flights in Oct don't suit my travel, so usually on that basis the cancellation fee should be waived. I am working with the local THAI office in Auckland, so it will be interesting to see what their response is.
Do any posters here have inexperience in getting a full refund based on the holding a FLEXI ticket?