[Merged] Thai Airways Refund Questions
Mar 31, 2020, 7:53 am
#31
Join Date: Aug 2019
Location: London
Posts: 40
This is the confirmation message I had from reservations when I emailed them a few days ago. They say up to 10 weeks to process.
When I cancelled a ticket last month I was told it would take a maximum of six weeks for a refund. (That was five and a half weeks ago.)
Dear Passenger,
Thank you for contacting the Thai Airways UK & Ireland Reservations Team.
Please accept this as confirmation that we have received your email and will get back to you as soon as possible.
Due the unprecedented worldwide situation outside our control, we are sorry but our current response time is longer than usual and at present we are only contactable by email. We kindly ask you for your patience and understanding.
Please see our announcement with regards to our temporary suspension of international flights until 31st Mayhere, including all the available options if you have been affected by this suspension.
In order to assist you better and faster, please note the following:
We understand this is a challenging time and assure you we are doing our upmost to take care of passengers with imminent travel needs.
…………………………………………………………………………………………………………………………………… ……
Reservations Department
Thai Airways International, UK and Ireland
When I cancelled a ticket last month I was told it would take a maximum of six weeks for a refund. (That was five and a half weeks ago.)
Dear Passenger,
Thank you for contacting the Thai Airways UK & Ireland Reservations Team.
Please accept this as confirmation that we have received your email and will get back to you as soon as possible.
Due the unprecedented worldwide situation outside our control, we are sorry but our current response time is longer than usual and at present we are only contactable by email. We kindly ask you for your patience and understanding.
Please see our announcement with regards to our temporary suspension of international flights until 31st Mayhere, including all the available options if you have been affected by this suspension.
In order to assist you better and faster, please note the following:
- If you booked through a travel agent, you will need to contact them directly for any changes to your booking. We regret to inform you that we cannot action bookings made through travel agents
- If your query is with regards to the status of your flight, please access your booking via the ‘My Booking’ section of our website
- If your query is with regards to the Additional Screening Measures for Passengers Travelling to and Transiting Thailand, further information is available here.
- If you want to change a flight booked on our website and it is due to depart soon, please do not worry - as long as there is a record of you contacting us by email, your booking will remain actionable by us once we are able look into your request.
- If your query is about a refund, you do not have to do anything else. As long as there is a record of you contacting us, we will get back to you as soon as we are able to process your request. Please note that due to the number of requests being currently received, refunds are estimated to take up to 10 weeks to process.
We understand this is a challenging time and assure you we are doing our upmost to take care of passengers with imminent travel needs.
…………………………………………………………………………………………………………………………………… ……
Reservations Department
Thai Airways International, UK and Ireland
Lucky you!
I bought my ticket in Australia, and the automated reply says to " Please rest assured that your email will be responded as soon as possible". So far I've been waiting 7 days, hehehe
Mar 31, 2020, 7:56 am
#32
Join Date: Aug 2019
Location: London
Posts: 40
Thai Airways has set up and special page where you can process your flights change requests online.
They offer rebooking up to end 2021, travel vouchers or refund for partially used tickets.
https://www.thaiairways.com/th_TH/co...ance_form.page
They offer rebooking up to end 2021, travel vouchers or refund for partially used tickets.
https://www.thaiairways.com/th_TH/co...ance_form.page
The refund option is only for tickets bought in Thailand
Mar 31, 2020, 12:32 pm
#33
Join Date: Dec 2017
Posts: 38
Hello,
I cancelled my ticket for a full refund by visiting the THAI office in London, they advised it will take 4 weeks for the refund however by reading their UK website (which says refunds are expected to take up to 6 months), I am sure my refund will not be with me within 4 weeks. Has anyone got any experience with a chargeback for a delay in refund time? Thanks in advance!
I cancelled my ticket for a full refund by visiting the THAI office in London, they advised it will take 4 weeks for the refund however by reading their UK website (which says refunds are expected to take up to 6 months), I am sure my refund will not be with me within 4 weeks. Has anyone got any experience with a chargeback for a delay in refund time? Thanks in advance!
Apr 1, 2020, 12:21 am
#34
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
Most likely your credit card issuer will refuse the charge back referring to voucher being offered/available or that you need to wait for the refund the processed. I expect it would take months to get a refund processed now due to the backlog of refunds with the airlines.
So be patient...
So be patient...
Apr 5, 2020, 10:43 pm
#35
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
Most likely your credit card issuer will refuse the charge back referring to voucher being offered/available or that you need to wait for the refund the processed. I expect it would take months to get a refund processed now due to the backlog of refunds with the airlines.
So be patient...
So be patient...
Apr 6, 2020, 1:40 am
#36
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,200
I can cancel as ask for a refund of my Flexi (Q class tix) and lose just a small cancellation fee US$60 as a part of the usual fare conditions, but I’m not interested in waiting 6 months.
Apr 6, 2020, 6:18 am
#37
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
This raises an interesting question - how long is a reasonable period of time to wait for a refund before going down the CC chargeback route?
Apr 6, 2020, 7:49 pm
#38
Join Date: May 2003
Location: Bangkok, Thailand. No longer Palm Coast, FL though still exiled, again, from the Bay Area.
Programs: Only the good ones
Posts: 5,153
I'm a little more patient than that, but not much. I've had to go the dispute route with Thai Lion, NOK, and Air Asia, as they all have cancelled and seem to want to wait it out to see if you'd just take their credit, though most of them don't make it easy to even request that, much less actually receive it. I even had NOK tell me in an email reply to my request for a refund due to a cancellation, that the flight time passed, so no refund, even though I requested it before the flight date and time.
Apr 7, 2020, 1:59 am
#39
Join Date: Dec 2008
Location: Bangkok, Thailand
Programs: ROP
Posts: 471
I've just got the refund confirmation email on 4 April 20 for the ticket cancellation and refund requested on 19 Mar 20 via TG call center. It seems a lot of refund backlog for TG to process.
I will update again when the refund is credited back to my credit card.
I will update again when the refund is credited back to my credit card.
Apr 7, 2020, 2:38 am
#40
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,200
Thanks K. Joy16. Good to have some data.....
Apr 29, 2020, 1:12 pm
#41
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
I assume that you haven't received your refund yet, right? I got my refund confirmation email 2 days before yours, but have not received any refund yet. I sent an email yesterday asking how long it might take to get it, and received a response the same day, saying that it will take 3 to 6 months. I wish their refunds were as quick as their email responses. I will probably report this to my credit card company to see if they can do a charge back.
Apr 29, 2020, 1:50 pm
#42
Join Date: Dec 2017
Posts: 38
I assume that you haven't received your refund yet, right? I got my refund confirmation email 2 days before yours, but have not received any refund yet. I sent an email yesterday asking how long it might take to get it, and received a response the same day, saying that it will take 3 to 6 months. I wish their refunds were as quick as their email responses. I will probably report this to my credit card company to see if they can do a charge back.
I refunded my ticket on the 19th March, contacted them by email last week to ask for the status and they advised I should be getting my refund very soon and I should ‘check my account in the coming weeks’, may I ask where you are based as there seems to be a lot of inconsistency with what they are telling people. I am based in London. Thanks!
Apr 29, 2020, 3:23 pm
#43
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,200
@Richard1148 and @Pair124124 . How did you seek your refunds? Via the Contact Centre in Bangkok or through your local office?
Apr 29, 2020, 3:33 pm
#44
Join Date: Dec 2017
Posts: 38
@Richard1148 and @Pair124124 . How did you seek your refunds? Via the Contact Centre in Bangkok or through your local office?
Apr 29, 2020, 4:29 pm
#45
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280