Thai Smile changed my travel date...refund?
Feb 14, 2020, 11:31 am
#1
Original Poster
Join Date: Mar 2012
Programs: United 1K, Marriott Lifetime Titanium Elite, HHonors Diamond, Hertz Presidents Club Gold
Posts: 37
Thai Smile changed my travel date...refund?
They changed my flight from an evening departure to the following morning. This does not work for me....will I be able to get a full refund?
I have tried calling them...but am not able to reach a human.
I have tried calling them...but am not able to reach a human.
Feb 14, 2020, 11:55 am
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,180
Yes, WE cancelled a BKK-RGN flight on us, so I booked on TG at twice the price. I cant recall the refund process or timeline, but I think it was resolved satisfactorily. I sorted this out whilst in Bangkok.
Feb 14, 2020, 5:01 pm
#3
Join Date: Mar 2018
Programs: Thai Airways
Posts: 354
Suggest you call again - response time is quick in my experience and staff very helpful. There may be reason(s) why flight changed for example due to the current Virus (flights cancelled).
Feb 17, 2020, 2:47 pm
#4
Original Poster
Join Date: Mar 2012
Programs: United 1K, Marriott Lifetime Titanium Elite, HHonors Diamond, Hertz Presidents Club Gold
Posts: 37
Just got a reply from Thai Airways email...they will refund the full purchase price...but it will take 45 to 60 days to post!
Feb 17, 2020, 3:54 pm
#5
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,180
MH once took 7 months to process a business class refund... so it’s all relative !
Edited to add.
Data point. My refund was processed and back in my Credit Card in 9 days.
Last edited by Thai-Kiwi; Feb 17, 2020 at 5:30 pm