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Thai Smile changed my travel date...refund?

Thai Smile changed my travel date...refund?

Old Feb 14, 20, 12:31 pm
  #1  
Original Poster
 
Join Date: Mar 2012
Programs: United 1K, Marriott Lifetime Platinum Elite, HHonors Diamond, Hertz Presidents Club Gold
Posts: 18
Thai Smile changed my travel date...refund?

They changed my flight from an evening departure to the following morning. This does not work for me....will I be able to get a full refund?

I have tried calling them...but am not able to reach a human.
gdavis is offline  
Old Feb 14, 20, 12:55 pm
  #2  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,528
Originally Posted by gdavis View Post
They changed my flight from an evening departure to the following morning. This does not work for me....will I be able to get a full refund?

I have tried calling them...but am not able to reach a human.
Yes, WE cancelled a BKK-RGN flight on us, so I booked on TG at twice the price. I cant recall the refund process or timeline, but I think it was resolved satisfactorily. I sorted this out whilst in Bangkok.
Thai-Kiwi is online now  
Old Feb 14, 20, 6:01 pm
  #3  
 
Join Date: Mar 2018
Programs: Thai Airways
Posts: 167
Originally Posted by gdavis View Post
They changed my flight from an evening departure to the following morning. This does not work for me....will I be able to get a full refund?

I have tried calling them...but am not able to reach a human.
Suggest you call again - response time is quick in my experience and staff very helpful. There may be reason(s) why flight changed for example due to the current Virus (flights cancelled).
maerim is offline  
Old Feb 17, 20, 3:47 pm
  #4  
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Join Date: Mar 2012
Programs: United 1K, Marriott Lifetime Platinum Elite, HHonors Diamond, Hertz Presidents Club Gold
Posts: 18
Just got a reply from Thai Airways email...they will refund the full purchase price...but it will take 45 to 60 days to post!
gdavis is offline  
Old Feb 17, 20, 4:54 pm
  #5  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
Programs: TG*G, Accor Gold
Posts: 7,528
Originally Posted by gdavis View Post
Just got a reply from Thai Airways email...they will refund the full purchase price...but it will take 45 to 60 days to post!
That statement is not unusual. It might happen sooner.

MH once took 7 months to process a business class refund... so itís all relative !

Edited to add.

Data point. My refund was processed and back in my Credit Card in 9 days.

Last edited by Thai-Kiwi; Feb 17, 20 at 6:30 pm
Thai-Kiwi is online now  

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