Thai Smile changed my travel date...refund?
 

They changed my flight from an evening departure to the following morning. This does not work for me....will I be able to get a full refund?

I have tried calling them...but am not able to reach a human.

Yes, WE cancelled a BKK-RGN flight on us, so I booked on TG at twice the price. I cant recall the refund process or timeline, but I think it was resolved satisfactorily. I sorted this out whilst in Bangkok.

Suggest you call again - response time is quick in my experience and staff very helpful. There may be reason(s) why flight changed for example due to the current Virus (flights cancelled).

Just got a reply from Thai Airways email...they will refund the full purchase price...but it will take 45 to 60 days to post!

That statement is not unusual. It might happen sooner.

MH once took 7 months to process a business class refund... so it’s all relative !

Edited to add.

Data point. My refund was processed and back in my Credit Card in 9 days.