PNR not recognized
Apr 8, 2019, 12:32 pm
#1
Original Poster
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
PNR not recognized
Questions or thoughts...
I booked a trip on ANA IAH-NRT-BKK-HKT. The BKK-HKT portion is on Thai. I was provided the PNR for the entire trip via ANA and Thai also provided me a PNR for the portion of travel on them. I was able to pull up the reservation on Thai's website and app using the Thai provided PNR but suddenly the PNR is not recognized and just gives me an error, however, I can pull up the entire reservation using the PNR that ANA gave me. Is this normal?
I booked a trip on ANA IAH-NRT-BKK-HKT. The BKK-HKT portion is on Thai. I was provided the PNR for the entire trip via ANA and Thai also provided me a PNR for the portion of travel on them. I was able to pull up the reservation on Thai's website and app using the Thai provided PNR but suddenly the PNR is not recognized and just gives me an error, however, I can pull up the entire reservation using the PNR that ANA gave me. Is this normal?
Apr 8, 2019, 2:46 pm
#3
Original Poster
Join Date: Sep 2018
Programs: UA Gold, Hilton Gold, Marriott Gold, IHG Platinum Elite
Posts: 185
The PNR they gave me was good, it worked. It appears they may have just merged the PNRs under the main one given by ANA as that pulls up the entire reservation in the Thai app and website. So I am guessing there's no issues.