ROP Program changes
Apr 14, 2019, 11:18 am
#91
Join Date: Jun 2009
Programs: AMEX Business Centurion
Posts: 418
I just sent an email containing feedback to the two email addresses mentioned above. Hopefully if we make enough noise it will affect something (very low confidence of that happening though).
So, I am committed to switching my allegiance. I am thinking either EVA Air (fly their metal a lot) or Turkish Airlines as many here have said is a good program. My question is how to go about doing this.
How do I begin accruing mileage toward status on one of those airlines while also continuing to enjoy my benefits of being a gold member on Thai? [I see some are discussing the same issue above. I am not worried about lounge access as I can show the card, I mean priority seating, extra baggage allowance at check in, and such.]
So, I am committed to switching my allegiance. I am thinking either EVA Air (fly their metal a lot) or Turkish Airlines as many here have said is a good program. My question is how to go about doing this.
How do I begin accruing mileage toward status on one of those airlines while also continuing to enjoy my benefits of being a gold member on Thai? [I see some are discussing the same issue above. I am not worried about lounge access as I can show the card, I mean priority seating, extra baggage allowance at check in, and such.]
Apr 14, 2019, 12:36 pm
#92
Join Date: Jun 2007
Programs: ROP Gold
Posts: 1,292
How do I begin accruing mileage toward status on one of those airlines while also continuing to enjoy my benefits of being a gold member on Thai? [I see some are discussing the same issue above. I am not worried about lounge access as I can show the card, I mean priority seating, extra baggage allowance at check in, and such.]
Tricky could be the case when additional luggage space is needed due to Gold card benefit. What some check in counters did for me is, they first issue the boarding pass with my ROP card, get the luggage through, then reissue another boarding pass with the M&M number and cancel the first boarding pass.
Apr 14, 2019, 9:22 pm
#93
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
I think it is possible to show the physical frequent flyer card to check in and access the lounge but request the points to be clocked to another frequent flyer program. I have done this with M&M for some LH flights that do not qualify for ROP program.
Tricky could be the case when additional luggage space is needed due to Gold card benefit. What some check in counters did for me is, they first issue the boarding pass with my ROP card, get the luggage through, then reissue another boarding pass with the M&M number and cancel the first boarding pass.
Tricky could be the case when additional luggage space is needed due to Gold card benefit. What some check in counters did for me is, they first issue the boarding pass with my ROP card, get the luggage through, then reissue another boarding pass with the M&M number and cancel the first boarding pass.
My understating is that there are 2 data fields:
FQTV - frequent traveller (where to accrues miles)
FQTS - frq traveller status (contains status)
So to accrue to another airline ?? And recognise status of TG, staff need to set FQTV=?? And FQTS=TG.
Not all agents are trained to do this, or are even aware of the capacity of the system toa accept both ff#s.
Some FT members in New Zealand have asserted that *A sees this as a ‘hack’ and will modify systems to close this down.....
Apr 14, 2019, 10:21 pm
#94
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
Short-changed mileage BKK-SIN
I flew BKK-SIN on SQ D business fare last Friday, and the miles just posted (2 working days is good).
However, I was surprised to see 1,100 miles and not 1,111 as I have earned in the past on TG J. The AKL-BKK miles on TG have posted correctly.
I would have thought this accrual calculation amount was automatic, so I have no idea how this could happen. I don’t really care at all about 11 miles, but have emailed ROP asking for an explanation.
Anybody willing to post what miles have been earned flying i BKK-SIN recently....?
However, I was surprised to see 1,100 miles and not 1,111 as I have earned in the past on TG J. The AKL-BKK miles on TG have posted correctly.
I would have thought this accrual calculation amount was automatic, so I have no idea how this could happen. I don’t really care at all about 11 miles, but have emailed ROP asking for an explanation.
Anybody willing to post what miles have been earned flying i BKK-SIN recently....?
Apr 15, 2019, 7:51 pm
#95
Join Date: Sep 2007
Location: Singapore
Programs: TG Gold, MPC Silver, Bonvoy Ambassador
Posts: 563
I flew BKK-SIN on SQ D business fare last Friday, and the miles just posted (2 working days is good).
However, I was surprised to see 1,100 miles and not 1,111 as I have earned in the past on TG J. The AKL-BKK miles on TG have posted correctly.
I would have thought this accrual calculation amount was automatic, so I have no idea how this could happen. I don’t really care at all about 11 miles, but have emailed ROP asking for an explanation.
Anybody willing to post what miles have been earned flying i BKK-SIN recently....?
However, I was surprised to see 1,100 miles and not 1,111 as I have earned in the past on TG J. The AKL-BKK miles on TG have posted correctly.
I would have thought this accrual calculation amount was automatic, so I have no idea how this could happen. I don’t really care at all about 11 miles, but have emailed ROP asking for an explanation.
Anybody willing to post what miles have been earned flying i BKK-SIN recently....?
Just checked my account and I see the same, SQ credits 1100 and TG 1111. Hadn't noticed before and like you, I'm not overly fussed for 11 points. Out of interest pls report back if you ever get clarity from TG regarding the difference tho.
Apr 16, 2019, 1:20 am
#96
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
So it looks as if ROP is using what SQ provides as the mileage earn for the sector. This seems wrong as surely the mileage earn into ROP should be determined by TG, and not SQ?!
Apr 16, 2019, 4:44 am
#97
Join Date: Mar 2018
Programs: Thai Airways
Posts: 356
My knowledge from speaking many years ago to a senior steward that I have known for 10 years or so is that miles that are credited are based upon the calculation method of the airline that the ticket is bought with.
Apr 16, 2019, 5:46 am
#98
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
I see that on SQ’s KrisFlyer site they use 880 miles (1,100 in J) between BKK and SIN, but THAI uses 889 miles (1,111).
So it looks as if ROP is using what SQ provides as the mileage earn for the sector. This seems wrong as surely the mileage earn into ROP should be determined by TG, and not SQ?!
Apr 16, 2019, 6:12 am
#99
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
But really, I would like to believe that across an alliance that the mileage database would a single point of truth. And then let the fare class and FF program etc determine the miles earned.
I guess this potential discrepancy only shows up when both carriers operate on the same sector...
Apr 16, 2019, 6:22 am
#100
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Data synchronization for such an unimportant issue is unheard of. Let their respective IT teams fix their important bugs first.
Apr 16, 2019, 6:23 am
#101
Join Date: Mar 2011
Location: Japan/Thailand
Programs: AS, UA
Posts: 1,201
I see that on SQ’s KrisFlyer site they use 880 miles (1,100 in J) between BKK and SIN, but THAI uses 889 miles (1,111).
So it looks as if ROP is using what SQ provides as the mileage earn for the sector. This seems wrong as surely the mileage earn into ROP should be determined by TG, and not SQ?!
Or maybe you get credit for the 9 mile bus ride to the remote stand where the TG airplane is parked.
Apr 16, 2019, 6:45 am
#102
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Maybe Thai is using some old value for Bangkok city or from when BKK was Don Mueang? On Great Circle Mapper SIN-DMK is 18 miles more than BKK, which is more than the 9 mile difference.
...
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Apr 16, 2019, 7:17 am
#103
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,191
Anyway, it is a trivial matter.....
Apr 16, 2019, 2:42 pm
#104
Join Date: Jun 2007
Programs: ROP Gold
Posts: 1,292
Cost much much more than 11 miles.