any compensation for broken entertainment system and seat controller
Jun 26, 2018, 1:36 am
#1
Original Poster
Join Date: May 2011
Location: CGK, SIN
Programs: SPG Platinum, Marriott Platinum, Accor Gold, Star Alliance Silver
Posts: 38
any compensation for broken entertainment system and seat controller
Flied on a350 business class from mel to bkk (i believe the flight was hs-thb),
for the whole duration of the flight, the entertainment system was not working especially on the middle seat and also some of the time had the seat controller off so you could move from sleep mode to takeoff/landing position.
How can I complain and possible to get a compensation for this?
Thanks for help
for the whole duration of the flight, the entertainment system was not working especially on the middle seat and also some of the time had the seat controller off so you could move from sleep mode to takeoff/landing position.
How can I complain and possible to get a compensation for this?
Thanks for help
Last edited by vpchandr; Jun 26, 2018 at 1:37 am Reason: grammar
Jun 26, 2018, 2:23 am
#2
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328
complain yes (you should have asked for the complaint form, but you can of course also do this by email), compensation unlikely (has happened to me as well but very seldom)
Jun 26, 2018, 10:39 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,200
https://www.thaiairways.com/en/conta...backform.page?
Or call your local office, or Bangkok HQ, and get a point of contact.
Or call your local office, or Bangkok HQ, and get a point of contact.
Jun 27, 2018, 2:35 am
#5
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328
https://www.thaiairways.com/en/conta...backform.page?
Or call your local office, or Bangkok HQ, and get a point of contact.
Or call your local office, or Bangkok HQ, and get a point of contact.
Jun 27, 2018, 2:37 am
#6
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Flied on a350 business class from mel to bkk (i believe the flight was hs-thb),
for the whole duration of the flight, the entertainment system was not working especially on the middle seat and also some of the time had the seat controller off so you could move from sleep mode to takeoff/landing position.
How can I complain and possible to get a compensation for this?
Thanks for help
for the whole duration of the flight, the entertainment system was not working especially on the middle seat and also some of the time had the seat controller off so you could move from sleep mode to takeoff/landing position.
How can I complain and possible to get a compensation for this?
Thanks for help
While I acknowledge this did happen to me on LH flight (not TG), I received immediate offer of reasonable number of M&M miles which I accepted. Later on, after reading some reports on M&M, I realised that purser gave me most he could, but some people got more, so I then complained to LH and received further amount of miles... The important point being, that for purser to give me any points he had to make the report, so I had a proof of non-functioning seat...
Jun 28, 2018, 1:03 am
#8
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328
even as a ROP member you need to report this to the purser/crew (as vbroucek wrote) during the flight and if they can not fix, insist that it is reported or you fill out a claim on board; otherwise forget about a compensation...
Jun 28, 2018, 2:55 am
#9
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
As a general remark - it is really hard to claim compensation for things that have not been reported on the flight... So, if anything is not working as supposed, purser should ba called and asked to make a report and ideally compensate on spot... I have seen reports of people asking for compensation of non-functioning entertainment system being declined even though people provided photos of it... And to be honest, I agree... With my skills, I can crash any (or at least most) entertainment system in a few seconds and then take a picture... But it will reboot and work again... So, beware!
Jun 28, 2018, 11:50 pm
#12
Join Date: Oct 2012
Location: Auckland / New Delhi
Programs: TG, SQ. Amex
Posts: 225
I got a reasonable compensation a couple of years back, LHR BKK in F on one of the last 747 flights, full flight and the seat control was completely u/s. They worked on it for a while but could only get it full upright or fully flat. Cabin crew were mortified and did everything they could to help but it was a right royal pain. When I emailed they originally offered me 10K points but I negotiated it up to 40K. Was an OK result but I would have preferred a working seat.
Jul 2, 2018, 7:48 am
#15
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328