Last name corrections-international flight

Old May 5, 18, 1:23 am
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Last name corrections-international flight

I booked a ticket for my wife who will be travelling to Sydney from Bengaluru, India on 24th May, 2018 with the date of return journey from Sydney to Bengaluru, India, being 4th June, 2018. I booked it through the goibibo app.
As her details were auto-saved, I just added the traveler details. However, after I booked I realized that there was some mismatch in her last name. Her actual last name as given in her passport is Ananthathirtha but in the e-ticket it has been wrongly spelt as Anandatheerthi.
I immediately contacted goibibo and the airlines but I haven't got a satisfactory response. The goibibo representative said I need to cancel and then re-book . That is not financially viable for me. Kindly advise what to do ? I am extremely worried.
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Old May 5, 18, 1:30 am
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It’s a tough call. I would risk it especially if she has a long first name that is spelled correctly.
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Old May 5, 18, 1:42 am
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There is not much you can do at this stage. Don’t call the airline because they can’t and won’t touch the ticket and you risk having all kinds of notations in the booking. The airline may fix it for you at check in, but with no universally agreed transliteration protocols, I think you’ll be ok.
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Old May 5, 18, 2:08 am
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I would suggest it is worth correcting, although this will very likely cost a fee depending on the fare class booked. I have had a look at the fare conditions on an economy ticket same day, same route.

Under the 'purchase conditions' it reads as below, suggesting a name error can be corrected providing a the re-issued ticket is the same or higher cost, and I assume that ta re-isse fee is also payable:
IN ADDITION TO ABOVE NOTES IN CASE ERROR IN NAME OR DUPLICATE ISSUE - 1STTICKET CAN BE REFUNDED AT NO FEES IF FARE LEVEL OF NEW TICKET IS THE SAME OR HIGHER THAN 1STTICKET


You can use the THAI booking reference to extract the purchase conditions. I see that the max cancellation fee is AUD $200.

1 - PSGR P1 ADT RULES DISPLAYFARE COMPONENT 1 ADT SYDBLR TG VRLS6AU PU 1 SFCL: VRLS6AU TRF: 8 RULE: AU98 BK: VPTC: ADT-ADULT FTC: PRO-ECONOMY CLASS PROMOTIONALPE.PENALTIESFOR FARES WITH FOOTNOTE S

NOTE - ALL CHARGES ARE NOT COMMISIONABLE ONE FREE DATE CHANGE PERMITTED FOR INBOUND JOURNEY IF OUTSIDE SYSTEM RANGE AT TIME OF TICKETING. FREE DATE CHANGE IS ONLY APPLICABLE BEFORE DEPARTURE. FARE DIFFERENCE MAY APPLY IF APPLICABLE RBD IS NOT AVAILABLE AT THE TIME OF CHANGE. CANCELLATION BEFORE DEPARTURE FOR RBD P / D / J CHARGE AUD100 FOR CANCEL/REFUND FOR RBD Q / T / K CHARGE AUD150 FOR CANCEL/REFUND FOR RBD V / W CHARGE AUD200 FOR CANCEL/REFUND CHILD/INFANT DISCOUNT APPLY. CHARGE WAIVED IN CASE OF DEATH OF PASSENGER OR DEATH OF IMMEDIATE FAMILY. CERTIFICATE MUST BE NOTIFIED. NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD D / J CHARGE AUD100 CANCEL/REFUND FEE AUD100 PLUS NO-SHOW FEE AUD100 NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD Q/ T / K CHARGE AUD150 CANCEL/REFUND FEE AUD150 PLUS NO-SHOW FEE AUD150 NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD V / W CHARGE AUD200 CANCEL/REFUND FEE AUD200 PLUS NO-SHOW FEE AUD200 CHILD / INFANT DISCOUNT APPLY NOTE 2 - THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY IN ADDITION TO NOTE1. NOTE 3 - IN THE EVENT OF NO-SHOW ON REFUNDABLE -THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -TG MAY REFUSE REFUND IF APPLICATION IS MADE LATER THAN 90 DAYS AFTER EXPIRY OF E-TICKETS/EMD FOR REFUNDABLE E-TICKETS/EMD MUST BE SHOWN IN THE RESTRICTION BOX. AFTER DEPARTURE FOR RBD P / D / J CHARGE AUD100 FOR CANCEL/REFUND FOR RBD Q / T / K CHARGE AUD150 FOR CANCEL/REFUND FOR RBD V / W CHARGE AUD200 FOR CANCEL/REFUND CHILD/INFANT DISCOUNT APPLY. CHARGE WAIVED IN CASE OF DEATH OF PASSENGER OR DEATH OF IMMEDIATE FAMILY. CERTIFICATE MUST BE NOTIFIED. NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD D / J CHARGE AUD100 CANCEL/REFUND FEE AUD100 PLUS NO-SHOW FEE AUD100 NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD Q / T / K CHARGE AUD150 CANCEL/REFUND FEE AUD150 PLUS NO-SHOW FEE AUD150 NOTE 1-IN THE EVENT OF NO-SHOW ON A CANCEL/REFUND TICKET FOR RBD V / W CHARGE AUD200 CANCEL/REFUND FEE AUD200 PLUS NO-SHOW FEE AUD200 CHILD / INFANT DISCOUNT APPLY NOTE 2 - THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY IN ADDITION TO NOTE1. NOTE 3 - IN THE EVENT OF NO-SHOW ON REFUNDABLE -THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED -TG MAY REFUSE REFUND IF APPLICATION IS MADE LATER THAN 90 DAYS AFTER EXPIRY OF E-TICKETS/EMD FOR REFUNDABLE E-TICKETS/EMD MUST BE SHOWN IN THE RESTRICTION BOX. CHANGE - ANYTIME CHANGES PERMITTED FOR REISSUE. CHANGES PERMITTED FOR REVALIDATION. -RBD P / D / J CHARGE AUD100 FOR REISSUE PLUS NO- SHOW FEE AUD100 OR PERMITTED AT AUD200 -RBD Q / T / K CHARGE AUD100 FOR REISSUE PLUS NO- SHOW FEE AUD150 OR PERMITTED AT AUD250 -RBD V / W CHARGE AUD100 FOR REISSUE PLUS NO- SHOW FEE AUD200 OR PERMITTED AT AUD300 -RBD D / J - REBOOKING FEE AUD100 PLUS NO- SHOW FEE AUD100 OR PERMITTED AT AUD200 -RBD Q / T / K - REBOOKING FEE AUD100 PLUS NO- SHOW FEE AUD150 OR PERMITTED AT AUD250 -RBD V / W - REBOOKING FEE AUD100 PLUS NO- SHOW FEE AUD200 OR PERMITTED AT AUD300 NOTE 2 -GENERAL INFORMATION FOR REROUTING/ REBOOKING TO TICKETED FLIGHTS FOR THIS FARE ARE AS BELOW- 1- REISSUE EQUALS TO REROUTING 2- REVALIDATION EQUALS TO REBOOKING 3- CHANGE OF AIRPORT WITHIN ONE CITY DOES NOT CONSTITUTE AS REROUTING 4- CHANGE MUST BE MADE WITHIN VALIDITY OF TICKET 5- THE CHANGE FEE- IF APPLICABLE- APPLIES PER TRANSACTION PER PERSON. 6- INFANT WITHOUT SEAT - NO CHANGE FEE 7- CHILD/INFANT WITH SEAT - DISCOUNT DOES NOT APPLY TO THE CHANGE FEE 8-WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE - COLLECT FARE DIFFERENCE -AND- COLLECT CHANGE FEE- IF APPLICABLE NOTE - MCO/MPD/EMD SHALL BE ISSUED FOR THE DIFFERENCE IN FARES AND TFCS 9- CHANGE TO A LOWER FARE IS NOT PERMITTED BY REVALIDATION/REISSUE AND IS TO BE TREATED AS A CANCELLATION WITH THE APPLICABLE CANCELLATION FEE FOR THE FARE APPLIED. NOTE - MCO/MPD/EMD SHALL BE ISSUED FOR THE DIFFERENCE IN FARES AND TFCS 10- IF CHANGE TO THE 1ST FLIGHT COUPON- TOTALLY UNUSED PASSENGER TICKET WHEN REISSUING TICKETS AND PASSENGER NOT QUALIFY FOR PERVIOUS/ORIGINAL TICKET FARES - REPRICE THE ENTIRE NEW ITINERAY USING TG CURRENT FARES / RULES IN EFFECT ON DATE OF NEW TICKET ISSUANCE NEW TICKET MAY BE EQUAL /HIGHER OR LOWER VALUE THAN ORIGINAL TICKET AND COUNTING ADVANCE PURCHASE DATE - IF REQUIRED- FROM TKT REISSUE DATE NOTE - MCO/MPD/EMD SHALL BE ISSUE FOR THE DIFFERENCE IN FARES AND TFCS 11- IF NO CHANGE TO THE 1ST FLIGHT COUPON- PARTIALLY USED PASSENGER TICKET - REPRICE THE FARE FROM THE POINT OF ORIGIN IN EFFECT ON THE DATE OF ORIGINAL TICKET ISSUE MAY BE EQUAL/HIGHER OR LOWER VALUE THAN PREVIOUS TICKET NOTE - MCO/MPD/EMD SHALL BE ISSUED FOR THE DIFFERENCE IN FARES AND TFCS 12- WHEN THIS FARE IS COMBINED WITH ANOTHER FARE - MIXED RBD A-CHANGE OUTBOUND OR INBOUND RULE FOR CHANGE AND FEE APPLY BY FARE COMPONENT PER BOUND/RBD B-CHANGE BOTH OUTBOUND AND INBOUND THE HIGHEST FEE OF ALL CHANGED FARE COMPONENT WILL APPLY NOTE 3 - THE LOCAL ADMINISTRATION/SERVICE/HANDLING FEE MAY APPLY IN ADDITION TO ABOVE NOTES IN CASE ERROR IN NAME OR DUPLICATE ISSUE - 1ST TICKET CAN BE REFUNDED AT NO FEES IF FARE LEVEL OF NEW TICKET IS THE SAME OR HIGHER THAN 1ST TICKET
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Old May 5, 18, 2:10 am
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Yes but try to get some cheap OTA to do that. TG won’t touch the ticket now, and by the time it will, the fare will be gone.
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Old May 5, 18, 4:56 am
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Thank you all for the advice.
The cancellation is likely to cost me around Rs.20,000 (around 300 US Dollars), which is a lot. After cancellation, I will have to re-book, which may cost around Rs.50,000.
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Old May 5, 18, 7:43 am
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One of the many risks of booking through opaque third-party booking sites is that in addition to the fare rules for your ticket established by the carrier, you have an overlay of a contract with the third-party. Those third parties make their money on volume and not having to spend time on individual tickets. Thus, they can make it very hard to accomplish simple tasks.

Don't rely on what the third-party tells you on the phone. Read the contract conditions you agreed to and determine what, if anything, a name change will cost. Once you have that it hand, call back and simply ask to have done what the specific contract condition requires (if it is financially viable).

Not to berate OP, but for the benefit of others, saving passenger details and the like is also a risky proposition unless you triple check everything before hitting the "OK" button. There are dozens of stories such as OP here on FT. Some end just fine with air carrier staff either ignoring or making the change at the airport and some end very poorly.
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Old May 10, 18, 10:57 pm
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If you use a third party , then use any which allows free cancellations within 24 hours like expedia.com. That way you can check and get it cancelled and make a new booking without paying a penny.
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Old May 11, 18, 1:20 am
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I don't know your wife nationality and whether a visa is required for Australia.
But Australian authorities are quite strict. To board a flight to Australia, Australian authorities will automatically check the manifest to insure there is an ETA or visa number for each foreign pax. Given the significant name difference, I doubt that there will be a match.

This is a sad story, but it is hard to see how you could avoid cancelling and rebooking. And the problem is compounded by the fact that you went through some opaque OTA that can add its own restrictions/fees and claim that it is a special fare.
Nex time, be more careful before pushing the final OK.
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Old May 11, 18, 3:05 am
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Originally Posted by brunos View Post
I don't know your wife nationality and whether a visa is required for Australia.
But Australian authorities are quite strict. To board a flight to Australia, Australian authorities will automatically check the manifest to insure there is an ETA or visa number for each foreign pax. Given the significant name difference, I doubt that there will be a match.
This shouldn’t really make a difference unless encountering subpar checkin agent.
A person with 2 nationalities can have 2 different names in each passport (for example a recently married person). One can be used for checkin identification and the other for visa identification purposes. The checkin agent will manually identify the person using 1st passport and then scan into the system the 2nd passport, the visa info and the return ticket info.
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Old May 17, 18, 6:36 am
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Originally Posted by flyerby View Post

This shouldn’t really make a difference unless encountering subpar checkin agent.
A person with 2 nationalities can have 2 different names in each passport (for example a recently married person). One can be used for checkin identification and the other for visa identification purposes. The checkin agent will manually identify the person using 1st passport and then scan into the system the 2nd passport, the visa info and the return ticket info.
I do not think that your example is relevant.
The problem is that the passenger name is very different from that of a passport (or passports), or visa issued, or ETA.
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Old May 18, 18, 12:33 am
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Originally Posted by brunos View Post
I do not think that your example is relevant.
The problem is that the passenger name is very different from that of a passport (or passports), or visa issued, or ETA.
The promlem at hand is that a pax has a somewhat different name in ticket and in passport. You came up with another issue of visa and I replied that as long as there’s a 100% match between visa and passport that pax shouldn’t have a problem in this regards even with the somewhat different name in ticket.

Last edited by flyerby; May 18, 18 at 2:58 am
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Old May 18, 18, 2:09 am
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Originally Posted by flyerby View Post

The promlem at hand is that a pax has a somewhat different name in ticket and in passport. @brunos has come up with another issue of visa and I replied that as long as there’s a 100% match between visa and passport that pax shouldn’t have a problem in this regards even with the somewhat different name in ticket.
brunos' point, to re-state, was that your example of pre- and post- married names with 2 passports is not relevant to this situation of a quite wrong surname spelling on the ticket compared to passport (no matter if 2 are held). So his point remains quite valid.

We should leave it to the OP to update us on what they elected to do, and how things played out.

Last edited by Thai-Kiwi; May 18, 18 at 2:22 am
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Old May 18, 18, 3:18 am
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Originally Posted by Thai-Kiwi View Post
brunos' point, to re-state, was that your example of pre- and post- married names with 2 passports is not relevant to this situation of a quite wrong surname spelling on the ticket compared to passport (no matter if 2 are held). So his point remains quite valid.
Originally Posted by brunos View Post
I don't know your wife nationality and whether a visa is required for Australia.

But Australian authorities are quite strict. To board a flight to Australia, Australian authorities will automatically check the manifest to insure there is an ETA or visa number for each foreign pax. Given the significant name difference, I doubt that there will be a match.
But I never said that ...

@brunos has 2 points. The first one was about having a problem with visa because of mismatch between ticket name and passport name. I’m saying that as long as there’s a match between visa name and passport name there shouldn’t be a problem regrading visa. What I said has nothing to do with the OP’s mismatch even though @brunos thinks so.

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Old May 19, 18, 3:45 am
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Originally Posted by flyerby View Post




But I never said that ...

@brunos has 2 points. The first one was about having a problem with visa because of mismatch between ticket name and passport name. I’m saying that as long as there’s a match between visa name and passport name there shouldn’t be a problem regrading visa. What I said has nothing to do with the OP’s mismatch even though @brunos thinks so.

With total respect, I did not say that you were wrong, just that it is irrelevant to the case.
What is central is the pax name as on the manifest. There is no visa associated with the pax in one, two or any number of passports.

As an aside: US (or AUS) authorities do a precheck of the manifest list. Any pax name has to be cleared. If the name is not associated with a valid entry document such as an ETA or visa the flight will not be cleared to depart. It is not for the check-in agent to interpret if the pax name is "roughly" the same as that on the passport.
Many countries do not systematically precheck the manifests (they do not have an ESTA or ETA system). Hence, if you have a valid passport and visa, you are fine if the check-in agent let you on the plane. Once you reach the foreign country you do not need to show your BP to the immigration officer. That is unless you need to show your return ticket and the name is very different.
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Last edited by brunos; May 19, 18 at 4:11 am
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