Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Thai Airways | Royal Orchid Plus
Reload this Page >

operational problems with the A380...again!

operational problems with the A380...again!

Old Mar 5, 18, 10:43 pm
  #1  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
operational problems with the A380...again!

for those who have reservations on flights with A380 coming days:
two A380 on ground since 3 resp. 5 days. Flight to Paris postponed from midnight to morning two days in a row...
BinSabai is offline  
Old Mar 6, 18, 1:37 am
  #2  
 
Join Date: Aug 2013
Posts: 204
Noticed TG910 arriving late twice in the last few days think about 7 hours late which obviously means TG911 departing LHR about 4 hours late..
BinSabai likes this.
tg911 is offline  
Old Mar 7, 18, 3:02 pm
  #3  
 
Join Date: Sep 2017
Posts: 6
TG910 TG911 have had 777 for the last few days so no F.
suedave88 is offline  
Old Mar 7, 18, 7:46 pm
  #4  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
Originally Posted by suedave88 View Post
TG910 TG911 have had 777 for the last few days so no F.
wonder whether that was a short time change or planned in advance; anyway A380 should be back from 10. March
BinSabai is offline  
Old Mar 8, 18, 2:30 am
  #5  
spk
 
Join Date: Jan 2002
Location: Bangkok, Thailand
Programs: TG*G
Posts: 1,360
Current contingency operations are as follow
1. An A380 is taken from BKK NRT TG676/677. TG676/677 will be operated by 77W instead
2. TG910/911 will be operated by 77W
3. TG916/917 will be operated by A380 (using aircraft freed up from NRT route)
4. FRA CDG and KIX remains with A380 with no effects

Impact:
- NRT will be heavily affected. All F pax must be downgraded with compensation since I believe no other airlines offer F (see below). Some C and Y pax must also be rebooked but there are plenty of NRT flights to be put on
- LHR operations will retain overall capacity. TG910/911 pax with connecting flight or cannot be delayed can still fly on 910/911 or rebooked into TG916/917 temporary A380 service

For F pax that must be downgraded....
- Retain F lounge access
- Retain F baggage/boarding priority
- Retain F mileage accrual
- Refund fare difference
- Additional compensation for inconvenience
spk is offline  
Old Mar 8, 18, 2:42 am
  #6  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
thanks spk, interesting!
what is your source?
Today's TG676 (to NRT) was a A380 and today's TG 916 (to LHR) remained a 77W
and CDG was heavily affected with delays this week
has the situation already normalized?
BinSabai is offline  
Old Mar 8, 18, 6:23 am
  #7  
 
Join Date: Aug 2013
Posts: 204
THAI switches 2 planes

Thai Airways International Plc (THAI) has temporarily substituted two of its Airbus A380 aircraft for Boeing 777-300ERs for two daily routes, acting president Usanee Sangsingkeo says.

Ms Usanee said the two A380s in question are currently in need of replacement Rolls-Royce Trent 900 turbofan engines, but the supplier has not delivered them in time

https://www.bangkokpost.com/news/tra...lanes#cxrecs_s
tg911 is offline  
Old Mar 8, 18, 7:13 am
  #8  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
thanks tg911, that explains all
but expect further surprises as daily operations look different
BinSabai is offline  
Old Mar 9, 18, 12:12 am
  #9  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
TG676 to NRT was only one time replaced by 77W, so only 910/911 to/from LHR remains affected
BinSabai is offline  
Old Mar 9, 18, 2:35 am
  #10  
spk
 
Join Date: Jan 2002
Location: Bangkok, Thailand
Programs: TG*G
Posts: 1,360
Today TG916 is operated by A380 and also tomorrow.

If they get one additional A380 back flying on March 10th, then it means that the contingency planned is used for only 2 days.

Before that, they must have rebooked Royal First pax on TG910 via FRA or CDG or even transferred to other carriers.

I like the new contingency plan better than the current one, which they simply delay a flight (TG910/920/930) from around midnight to morning departure to wait for inbound aircraft from Europe which arrives early morning. This create huge inconvenience because it will cause many pax to miss connections. With the new set up, they basically maintain all schedules and cause inconvenience to much fewer passengers that must be bumped due to capacity reduction. Yes, NRT F pax would be unhappy but I think they would be less pissed off than pax on Europe-bound flight which have much longer flight time.
BinSabai likes this.
spk is offline  
Old Mar 9, 18, 2:41 am
  #11  
spk
 
Join Date: Jan 2002
Location: Bangkok, Thailand
Programs: TG*G
Posts: 1,360
Originally Posted by BinSabai View Post
thanks spk, interesting!
what is your source?
Today's TG676 (to NRT) was a A380 and today's TG 916 (to LHR) remained a 77W
and CDG was heavily affected with delays this week
has the situation already normalized?
Announcement (in Thai) via THAI official FB page
spk is offline  
Old Mar 9, 18, 4:19 am
  #12  
 
Join Date: May 2010
Location: UK & Phuket
Programs: TG Plat
Posts: 284
On THAI website TG910 is 77W to 24 March and does not fly 25 and 26 March.
Normality seems to return 27 March.
I am booked TG910 13 March in C and know C was nearly full so 10+ pax in C will get bumped off.
andyptrav is offline  
Old Mar 9, 18, 6:23 am
  #13  
Gus
 
Join Date: Jan 2001
Location: UK
Posts: 365
I flew TG910 on the 1st, we had an A380, good job as well because we had 500 pax in all classes.
Gus is offline  
Old Mar 9, 18, 6:50 am
  #14  
Original Poster
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 5,328
Originally Posted by spk View Post
I like the new contingency plan better than the current one, which they simply delay a flight (TG910/920/930) from around midnight to morning departure to wait for inbound aircraft from Europe which arrives early morning. This create huge inconvenience because it will cause many pax to miss connections. With the new set up, they basically maintain all schedules and cause inconvenience to much fewer passengers that must be bumped due to capacity reduction. Yes, NRT F pax would be unhappy but I think they would be less pissed off than pax on Europe-bound flight which have much longer flight time.
I agree with you!
probably also less costly for TG. If returns from CDG and FRA get delayed as well, dozens or even hundreds of compensation claims have to be handled and paid
BinSabai is offline  
Old Mar 9, 18, 8:04 am
  #15  
 
Join Date: May 2010
Location: UK & Phuket
Programs: TG Plat
Posts: 284
I have now been advised:
TG910/TG911 will now operate with Boeing 777-300er and TG916/TG917 will now operate with Airbus 380 from today until 19APR18, it may even extend beyond this period.
andyptrav is offline  

Thread Tools
Search this Thread
Search Engine: