Why is Suvarnabhumi Airport and Thai on the ground so awful?
#46
Join Date: Feb 2013
Location: Melbourne, AU
Programs: *A Gold, QF (ex-QP), AA, TG, A3 Gold, VA, SQ
Posts: 358
And since we are talking about BKK, I would say that in that respect I found staff at BKK to be generally more pleasant and polite than average relative to other airports in the region, let alone NYC where mihaid is correct: the attitude of staff is dreadful and worst than anywhere else by a mile.
#47
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL PM 2MM; AS 75K>Nothing>MVP
Posts: 9,337
I can't possibly respond to all of the comments but thank you all. I think my point is that for an airport that is this new, the design, the maintenance and the airconditiong among other things is poor. I am not saying that the building is not air conditioned, I am pointing out that you can walk down to your gate and there are spots where it is effective and spots where it is warm. I would say a design flaw.
And yes, my comparison is to other Asian airports of equivalent size. Why not?
It is unfair to compare this to the New York City airports. We do not have the land to build a super sized terminal. With regards to LaGuardia, it handles 30 million passengers per year compared to BKK which handles 45 million passengers per year on a relatively small piece of real estate in terminals that are over 50 years old and just being renovated now.
And yes, my comparison is to other Asian airports of equivalent size. Why not?
It is unfair to compare this to the New York City airports. We do not have the land to build a super sized terminal. With regards to LaGuardia, it handles 30 million passengers per year compared to BKK which handles 45 million passengers per year on a relatively small piece of real estate in terminals that are over 50 years old and just being renovated now.
And yes, you can compare with the NYC airports. What do space constraints have to with the filth, surly attitudes, and constantly broken escalators and walkways despite the fact that the U.S. is an infinitely richer country than Thailand.
And not to mention the fact that for F pax, BKK probably has the best ground experience of any airport in the world.
#48
#49
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
I can't possibly respond to all of the comments but thank you all. I think my point is that for an airport that is this new, the design, the maintenance and the conditioning among other things is poor. I am not saying that the building is not air conditioned, I am pointing out that you can walk down to your gate and there are spots where it is effective and spots where it is warm. I would say a design flaw.
And yes, my comparison is to other Asian airports of equivalent size. Why not?
And yes, my comparison is to other Asian airports of equivalent size. Why not?
#50
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL PM 2MM; AS 75K>Nothing>MVP
Posts: 9,337
#51
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,275
poster claimed that BKK has probably the best ground experience for F Pax, he did not mention an Airline
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
#52
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL PM 2MM; AS 75K>Nothing>MVP
Posts: 9,337
poster claimed that BKK has probably the best ground experience for F Pax, he did not mention an Airline
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
#53
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,275
I think even if you compare own passenger service, TG is still slightly better than LH/LX. Departures in BKK are more hassle free (unless you arrive by car at the FCT in FRA.) Food and drink is better in FRA. Spa is better and complimentary in BKK. Service is more friendly and professional in BKK. Smoking room is nicer in FRA. No ducks in BKK. But to me the biggest thing in TG's favor is the handling of incoming F pax. At FRA, it's non-existent.
However in one point I do not agree: incoming F pax in FRA: i have actually been picked up at the gate and brought through immigration (walking not cart). But as there was a whole group walking much too slow for me and I could use the fully automatic immigration booth i told them good bye and proceeded on my own
#54
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
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poster claimed that BKK has probably the best ground experience for F Pax, he did not mention an Airline
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
#55
Join Date: Dec 2013
Location: Homeless
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Posts: 4,823
poster claimed that BKK has probably the best ground experience for F Pax, he did not mention an Airline
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
AF and LH (and LX) provide the ground experience at their hub exclusively for their own passengers, while TG offers it also for other F passengers of *A (Lounge, escort, golf cart, fast track etc., except spa)
so poster might be right if he generalize the statement for BKK, but I agree with you that AF, LH and LX provide an overall outstanding ground experience at their hubs for their own F passengers, which TG can hardly beat
#56
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,275
Any real member of Thailand Elite can verify that?
#57
Join Date: Mar 2009
Location: LAX
Posts: 3,267
I was, once...last December was cold for Bangkok (highs in the mid 70s), but apparently the a/c in the CX lounge was on full blast regardless. It was probably about 45 degrees in the lounge bathroom...I could see my breath!
#58
Join Date: Jul 2013
Location: BKK
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Posts: 8,275
#59
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,509
Yes TG has a spa, but is it in the top league of lounges? Absolutely not.
#60
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL PM 2MM; AS 75K>Nothing>MVP
Posts: 9,337
I would absolutely disagree. I haven't been to every F lounge in the world, but I've been to a lot and IMHO for the reasons I've stated TG is the best. Of course that's going to depend to some extent on what your priorities are.