Aircraft Swap - Reroute?
Sep 28, 2017, 8:51 am
#16
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I remember the scenario you speak of but none of TG's 747s are F-less. Do you mean they flew the a/c but treated F seats as C akin to domestic flights?
Sep 28, 2017, 2:31 pm
#17
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As I recall it TG changed to 747 to/from DPS and F class became available. Pax made F reservations/had F tickets but at some stage TG changed back to aircrafts with no F class, hence the downgrade of F pax.
Sep 28, 2017, 4:53 pm
#18
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Back to the regularly scheduled programming.
Sep 30, 2017, 8:18 am
#19
Join Date: Mar 2016
Posts: 63
Oh no, I quickly check my ROP redemption booking to KIX coming NOV after reading this, indeed my TG622/623 has been changed to 777 without F...
TG suggested 672/673 but the timing just doesn't suits my schedule at all, I'm requesting them to reroute to HND without further charge and I'll use JR pass on Shinkansen to Osaka, still no reply though...
Need some expert advise will they honor it? It's a gold 50% redemption and point of origin is SIN, which falls on redemption chart category 4 to Tokyo instead of category 3 to Osaka.
TG suggested 672/673 but the timing just doesn't suits my schedule at all, I'm requesting them to reroute to HND without further charge and I'll use JR pass on Shinkansen to Osaka, still no reply though...
Need some expert advise will they honor it? It's a gold 50% redemption and point of origin is SIN, which falls on redemption chart category 4 to Tokyo instead of category 3 to Osaka.
Sep 30, 2017, 9:27 am
#20
Join Date: Jul 2013
Location: BKK
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I would insist on switching to HND for the same mileage, as THEY switched aircraft and you are helping them to fulfill. They might finally agree...or ask you for additional miles from cat 3 to 4
let us know the Outcome!
Sep 30, 2017, 10:39 am
#21
Join Date: Mar 2016
Posts: 63
well, certainly no firm answer possible on this. Depends on flexibility of TG.
I would insist on switching to HND for the same mileage, as THEY switched aircraft and you are helping them to fulfill. They might finally agree...or ask you for additional miles from cat 3 to 4
let us know the Outcome!
I would insist on switching to HND for the same mileage, as THEY switched aircraft and you are helping them to fulfill. They might finally agree...or ask you for additional miles from cat 3 to 4
let us know the Outcome!
I will insist but I guess the chance is rather slim, it's TG we're talking about lol~
I will ask for full refund if all else failed, plus compensation including my hotel's cancellation fee, though I won't expect they'll agree.
Oct 4, 2017, 8:02 pm
#22
Join Date: Mar 2016
Posts: 63
Good News, TG agree to reroute to HND without extra charge or miles. Normally SIN-BKK-HND vv would required 75K miles compare to 55K miles on SIN-BKK-KIX vv ( gold bday 50% award ), and they already reissued my ticket yesterday. And I think I'm happy with it coz I can get my job done as long as I'm in Japan.
Oct 4, 2017, 11:42 pm
#23
Join Date: Jul 2013
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Good News, TG agree to reroute to HND without extra charge or miles. Normally SIN-BKK-HND vv would required 75K miles compare to 55K miles on SIN-BKK-KIX vv ( gold bday 50% award ), and they already reissued my ticket yesterday. And I think I'm happy with it coz I can get my job done as long as I'm in Japan.
Oct 5, 2017, 5:58 am
#24
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Khun BinSabai, you seem to forget that nisnekmil was on a TG Award/ROP redemption whereas the OP has an award ticket issued by other carrier. It makes a big difference that it was TG that also issued the ticket - had it been a ticket issued by third party, I bet TG would have referred nisnekmil to contact the issuing carrier for rebooking.
Oct 5, 2017, 7:54 pm
#25
Join Date: Jul 2013
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Khun BinSabai, you seem to forget that nisnekmil was on a TG Award/ROP redemption whereas the OP has an award ticket issued by other carrier. It makes a big difference that it was TG that also issued the ticket - had it been a ticket issued by third party, I bet TG would have referred nisnekmil to contact the issuing carrier for rebooking.
You might be correct as I have not much experience with awards on TG issued by 3. party....
Oct 16, 2017, 3:00 pm
#26
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When this happened to me TG couldn't have cared less. Booked DPS-BKK-NRT-IAD. BKK-NRT was supposed to be A346 when I booked in F. Got switched to B788 instead on the route so I was downgraded to C. No compensation, no nothing. Since was an overnight flight I was really looking forward to that F class bed. This was a few years ago now, but I suspect not much has changed.
Oct 16, 2017, 3:45 pm
#27
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When this happened to me TG couldn't have cared less. Booked DPS-BKK-NRT-IAD. BKK-NRT was supposed to be A346 when I booked in F. Got switched to B788 instead on the route so I was downgraded to C. No compensation, no nothing. Since was an overnight flight I was really looking forward to that F class bed. This was a few years ago now, but I suspect not much has changed.
Oct 17, 2017, 12:57 am
#29
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