Compensation for delay - documents demanded from TG
Feb 28, 2017, 4:55 pm
#1
Original Poster
Join Date: Oct 2016
Location: BRU & CGK
Programs: GarudaMiles, Qatar Privilege Club, Miles&More
Posts: 206
Compensation for delay - documents demanded from TG
Hello everyone,
My fiancee, an Indonesian citizen is about to receive compensation from TG for a flight delay. However she wants to transfer it to my Belgian bank account. No problem for TG, but they demand some documents. Following documents exactly:
"together with a copy of his passport and a copy of the front pag of his bank passbook, which shows his name, the bank name and details, together with the county of the bank"
All documents required seem normal but they also demand a photocopy of my 'bank passbook'! Do they live in the 21th century? Ok, I know that in some SE Asian countries these still exist, but in Belgium they don't exist anymore for 30+ years. Anyone experienced this before? And what should I do, just ask my bank for some generic form that proofs my id and address?
Thanks
My fiancee, an Indonesian citizen is about to receive compensation from TG for a flight delay. However she wants to transfer it to my Belgian bank account. No problem for TG, but they demand some documents. Following documents exactly:
"together with a copy of his passport and a copy of the front pag of his bank passbook, which shows his name, the bank name and details, together with the county of the bank"
All documents required seem normal but they also demand a photocopy of my 'bank passbook'! Do they live in the 21th century? Ok, I know that in some SE Asian countries these still exist, but in Belgium they don't exist anymore for 30+ years. Anyone experienced this before? And what should I do, just ask my bank for some generic form that proofs my id and address?
Thanks
Feb 28, 2017, 5:33 pm
#2
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,199
Hello everyone,
My fiancee, an Indonesian citizen is about to receive compensation from TG for a flight delay. However she wants to transfer it to my Belgian bank account. No problem for TG, but they demand some documents. Following documents exactly:
"together with a copy of his passport and a copy of the front pag of his bank passbook, which shows his name, the bank name and details, together with the county of the bank"
All documents required seem normal but they also demand a photocopy of my 'bank passbook'! Do they live in the 21th century? Ok, I know that in some SE Asian countries these still exist, but in Belgium they don't exist anymore for 30+ years. Anyone experienced this before? And what should I do, just ask my bank for some generic form that proofs my id and address?
Thanks
My fiancee, an Indonesian citizen is about to receive compensation from TG for a flight delay. However she wants to transfer it to my Belgian bank account. No problem for TG, but they demand some documents. Following documents exactly:
"together with a copy of his passport and a copy of the front pag of his bank passbook, which shows his name, the bank name and details, together with the county of the bank"
All documents required seem normal but they also demand a photocopy of my 'bank passbook'! Do they live in the 21th century? Ok, I know that in some SE Asian countries these still exist, but in Belgium they don't exist anymore for 30+ years. Anyone experienced this before? And what should I do, just ask my bank for some generic form that proofs my id and address?
Thanks
Anyway, to your question - yes, get a letter with the facts of the account signed and stamped by a bank official. I think that if you ask TG first, they will stick with their requirements. I'm surpised that THAI are not insisting that compensation is paid into your fiance's Indonesian account (if held) or by other means. It shows some flexibility on their part!
Feb 28, 2017, 6:23 pm
#3
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
hahaha, yes this is Thailand. I also have a bank passbook here for my local account, like I had as a child for my saving account back in my home country 50 years ago...
try first with a print out of your ebanking, should do...
try first with a print out of your ebanking, should do...
Feb 28, 2017, 11:35 pm
#4
Original Poster
Join Date: Oct 2016
Location: BRU & CGK
Programs: GarudaMiles, Qatar Privilege Club, Miles&More
Posts: 206
Alright, I'll try a printout from my e-banking and explain that bank passbooks simply don't exist here anymore. If that doesn't work I'll contact my bank. I presume they want to verify my home address and have some ID of the bank account to avoid that I'm a "member of the Nigerian royal family", or some other scamming scheme.
Anyway, it's nice indeed that TG is willing to be flexible anf transfer it to my bank account.
Anyway, it's nice indeed that TG is willing to be flexible anf transfer it to my bank account.
Mar 1, 2017, 11:00 am
#5
Join Date: Jan 2009
Location: BKK
Posts: 6,741
In Thailand, Japan, and other Asian countries virtually everyone has a bank passbook.
I agree, try with a simple printout of your bank account information, and explain that bank books have for quite some time not existed in your country.
If that does not work, get an official document from your bank and use that.
I agree, try with a simple printout of your bank account information, and explain that bank books have for quite some time not existed in your country.
If that does not work, get an official document from your bank and use that.
Mar 6, 2017, 7:02 am
#7
Join Date: May 2006
Location: Tokyo
Programs: NW Diamond, LH SEN, PC Spire - RA, TG PlatHyatt Diamond
Posts: 585
It is common (compulsory?) in Thailad to request actual front page passbook copy of payee for bank transfer transaction, mainly to avoid any incorrect information on transfer slip.
For online / e-banking, I think copy of any page that contains full name, bank account and bank branch details should be sufficient.
For online / e-banking, I think copy of any page that contains full name, bank account and bank branch details should be sufficient.
Mar 6, 2017, 7:31 am
#8
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,324
It is common (compulsory?) in Thailad to request actual front page passbook copy of payee for bank transfer transaction, mainly to avoid any incorrect information on transfer slip.
For online / e-banking, I think copy of any page that contains full name, bank account and bank branch details should be sufficient.
For online / e-banking, I think copy of any page that contains full name, bank account and bank branch details should be sufficient.