SGN check-in caution for the next few days.
Mar 19, 2014, 2:21 am
#1
Original Poster
Join Date: Dec 2012
Location: IAH, SGN, BKK
Programs: UA 1K
Posts: 396
SGN check-in caution for the next few days.
I checked in at SGN this morning. They were rolling out new check-in software. It took me a solid 20 min to complete check-in (yes, it is a complex route.).
The agent, who was exceedingly apologetic, said it would take them a few check-in cycles to get accustomed to the new app. So anyone departing SGN over the next few days may want to be aware & arrive a bit early.
And for whatever reason there were at least 200 people ahead of me in the security line. 2 hrs from walking up to the check-in counter to getting to my gate.
The agent, who was exceedingly apologetic, said it would take them a few check-in cycles to get accustomed to the new app. So anyone departing SGN over the next few days may want to be aware & arrive a bit early.
And for whatever reason there were at least 200 people ahead of me in the security line. 2 hrs from walking up to the check-in counter to getting to my gate.
Mar 19, 2014, 3:37 am
#2
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
is it related to the new system which they enrolled in the ticketing offices last year?
I saw signs like that in the ticketing office in BKK: we apologize - due to a new computer system it might take longer than usual.....
I saw signs like that in the ticketing office in BKK: we apologize - due to a new computer system it might take longer than usual.....
Mar 19, 2014, 8:48 am
#4
Suspended
Join Date: Aug 2004
Programs: TG Plat , AF Lifetime Plat, SPG Plat
Posts: 915
Same problem at CDG check in counters last week . They also mentioned a new software .
Also note that the CDG Star Alliance lounge is now partially closed for renovations. The F class section is now open to everyone and was a complete zoo when I was there.
Also note that the CDG Star Alliance lounge is now partially closed for renovations. The F class section is now open to everyone and was a complete zoo when I was there.
Mar 22, 2014, 12:16 am
#5
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I guess itīs systemwide. Had the same experience at SYD last week. Thank goodness I was flying F - had to wait 5min, but the Y line had at least 150 pax and was moving very slowly.