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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.

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Old Mar 9, 18, 4:52 pm   -   Wikipost
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FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.

Thai Airways Royal First Class Lounge

Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures


Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.

Opening hours: 05:00 am. – 01:00 am.

Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge


Lounge access rules:

Departures in TG or *A F from BKK = FCL access

TG F Arrival connecting to international TG C/Y = FCL access

TG F Arrival connecting to *A C = No FCL access

TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.

*A F arrival connecting to TG C or *A C = no FCL access

1 guest is allowed when departing in TG F or *A F


Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?

A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.

Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?

A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.


Thai Airways Royal Orchid Spa

Link to webpage: Spa


Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.

Opening hours: 06:00 am. – 11:30 pm.

General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink

First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets

Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners

Treatment Menu:

• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.

• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.

• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.

• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.


Spa access rules:

TG F departure = F spa access

*A F departures = No spa access

TG C departures = C spa access

*A C departures = No spa access

TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario

No guest are allowed regardless of class of travel


Q: Is it possible to book the spa treatment in advance?

A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.


I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
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Old Jan 30, 19, 9:08 pm
  #1396  
 
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Originally Posted by LHR/MEL/Europe FF View Post
Unfortunately the TG F lounge is in the (sterile) departures concourse. You need to pass transit security and have a valid international boarding pass for that purpose.
You will be collected by golf cart from the arriving FRA flight and taken straight to the int->dom transfer desks. (You should have access to the domestic J lounge though by virtue of your inbound F boarding pass.)
Ah, I didn't realize international flights and domestic flights depart from different areas that are not crossable.
Thanks for the explanation.

Originally Posted by BinSabai View Post
your question has been asked multiple times on this Forum and the answer is NO
you will neither be able to convince the escort, who pick you up at the gate to bring you to international Transit (instead of domestic Transit where you belong), the Dragon at the international Transit security will Prevent you from entering as you have neither a Boarding pass nor an itinerary with an international flight. And consider the F lounge staff, who check your Boarding pass for your international departure as the third obstacle
Sorry for asking the same question again, I should have done a search first.
I understand the int->dom transfer logistics now, so I won't try to convince any TG employees to allow me into the F lounge.

Originally Posted by SKT-DK View Post
A search on here would reveal that the answer is a resounding "no". Not even worth trying, as BinSabai points out.
My apologies for not doing a search first.
Too bad the F lounge is only for international departures, I would have loved to nap in there before I catch my connecting flight to HKT. (my connection time is several hours unfortunately.)
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Old Jan 30, 19, 9:15 pm
  #1397  
 
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Originally Posted by agjil View Post
Too bad the F lounge is only for international departures, I would have loved to nap in there before I catch my connecting flight to HKT. (my connection time is several hours unfortunately.)
If the main point is to rest for a few hours, I would suggest you to go to the "Garden Zone" in the domestic J lounge - most people do not realise it exists (so please keep it a secret! ), so it is very often nice and quiet compared to the "main", inside section of the lounge. Note that despite the name, it is still indoors and has nothing really to do with a garden as such - it has garden view though, and there may be the occasional bird flying around inside (don't ask ).

In case your layover is really long (5+ hours or something like that), it may be worth exploring the option of a day-room at the Novotel.
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Old Jan 30, 19, 9:31 pm
  #1398  
 
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several hours between arrival from FRA to departure to HKT?
Are you aware that TG has many flights during the day, usually at least one departure per hour (incl. Thai Smiles)
Maybe you try to switch to an earlier flight?
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Old Jan 30, 19, 9:48 pm
  #1399  
 
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Originally Posted by SKT-DK View Post
If the main point is to rest for a few hours, I would suggest you to go to the "Garden Zone" in the domestic J lounge - most people do not realise it exists (so please keep it a secret! ), so it is very often nice and quiet compared to the "main", inside section of the lounge. Note that despite the name, it is still indoors and has nothing really to do with a garden as such - it has garden view though, and there may be the occasional bird flying around inside (don't ask ).
In case your layover is really long (5+ hours or something like that), it may be worth exploring the option of a day-room at the Novotel.
Thanks for the great tip!
I will definitely check out the Garden Zone when I'm there. (and I will also keep it quiet )

Originally Posted by BinSabai View Post
several hours between arrival from FRA to departure to HKT?
Are you aware that TG has many flights during the day, usually at least one departure per hour (incl. Thai Smiles)
Maybe you try to switch to an earlier flight?
Yes I am aware TG has multiple flights to HKT every day, but my ticket is an award ticket on non-TG stock (issued by UA), which makes changes a little harder, as I need award seat inventory to open up in order to change to an earlier flight.
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Old Feb 12, 19, 8:35 am
  #1400  
 
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Smoking will not be allowed inside the passenger buildings at all six airports operated by Airports of Thailand Plc (AoT) from Sunday 3rd Feb 2019.
The six airports are Suvarnabhumi, Don Mueang, Phuket, Chiang Mai, Hat Yai and Mae Fah Luang.
So, the smoking room in the First class lounge is also closed.....
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Old Feb 12, 19, 9:02 am
  #1401  
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Wow. That’s a brave move for an airport with a lot of transit pax. The smoking rooms weren’t very nice, but I can’t see this being very popular.
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Old Feb 12, 19, 9:08 am
  #1402  
 
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Originally Posted by Tokyoite View Post
Smoking will not be allowed inside the passenger buildings at all six airports operated by Airports of Thailand Plc (AoT) from Sunday 3rd Feb 2019.
The six airports are Suvarnabhumi, Don Mueang, Phuket, Chiang Mai, Hat Yai and Mae Fah Luang.
So, the smoking room in the First class lounge is also closed.....
old news....were in local media and there were jokes, that this action will resolve Bangkok's current smog problem
you can still smoke outside the building...
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Old Yesterday, 1:34 pm
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Originally Posted by BinSabai View Post
In such case rather than having the rush, I will go for 2 times 30 minutes massages
Had 2 hours between getting to the FCL and boarding. 60 minutes was not available so I took 2x 30 and was very happy with it. Highly recommended between two long flights.

And let me add this: I also had a long shower, as I felt I didn’t need much time at the lounge itself. I found the menu very limited (and the PT I ordered the most tasteless version I have been served anywhere so far; wonton soup was good though) and service subpar for a FCL.

Last edited by worldclubber; Yesterday at 1:48 pm
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Old Yesterday, 8:51 pm
  #1404  
 
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Originally Posted by worldclubber View Post


Had 2 hours between getting to the FCL and boarding. 60 minutes was not available so I took 2x 30 and was very happy with it. Highly recommended between two long flights.

And let me add this: I also had a long shower, as I felt I didn’t need much time at the lounge itself. I found the menu very limited (and the PT I ordered the most tasteless version I have been served anywhere so far; wonton soup was good though) and service subpar for a FCL.
PT?
service subpar? sometimes when lounge is busy and you sit somewhere offside, you can have troubles to get attention, but once you succeed, you get served well...
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Old Yesterday, 10:29 pm
  #1405  
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Originally Posted by BinSabai View Post
PT?
service subpar? sometimes when lounge is busy and you sit somewhere offside, you can have troubles to get attention, but once you succeed, you get served well...
Pad Thai?
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Old Today, 2:32 am
  #1406  
 
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Originally Posted by CPH-Flyer View Post
Pad Thai?
strange abbreviations!
Maybe plain toast or pickled tomatoes or pink tuna...
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Old Today, 2:53 am
  #1407  
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Originally Posted by BinSabai View Post
strange abbreviations!
Maybe plain toast or pickled tomatoes or pink tuna...
It could be many things, but based on the normally available menu in the lounge, that was my best guess....
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Old Today, 5:37 am
  #1408  
 
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Originally Posted by BinSabai View Post
PT?
service subpar? sometimes when lounge is busy and you sit somewhere offside, you can have troubles to get attention, but once you succeed, you get served well...
Sorry, posted this in a short break and did not mean to confuse you.

Thought most people, at least the ones familiar with Thailand and the FCL menu, would catch it that I meant phad thai.

Service: lots of staff standing around in an almost empty lounge and nobody seemed to feel responsible. Always had to go out of my little semi-private room to ask for something and none of the orders were delivered as ordered: asked for water and champagne, only champagne was served and the water never showed up. Since I was a bit short timewise, I ordered a soup and two mains. Only one main came and when I asked for the whereabouts of the second they said they thought I cannot possibly want two mains (so they ignored one). When I was waiting for the ordered food, I went 10 meters down the hall to check out the „buffet“ area. By the time I came back my almost but not completely empty champagne glass had disappeared, But nobody ever asked if I wanted another one. Servers appeared to be under-trained and inefficient.

Not a big deal, but not an impressive experience either.

Last edited by worldclubber; Today at 5:59 am
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