Happened before? 77W suite downgraded to 747 all series 1st class: what to do
Dec 21, 2011, 2:23 am
#1
Original Poster
Join Date: Aug 2002
Posts: 96
Happened before? 77W suite downgraded to 747 all series 1st class: what to do
Flying Haneda to Bangkok tomorrow, and used bmi miles paying around 300 dollars in taxes and fees just to snag a suite on the leased jet 77w. I absolutely wouldn't have done this otherwise. Now, apparently because the flight was heavily overbooked, the flight is now on a 747 all series. I know that I will still have a seat in F, but come on, the 1st product on this plane can't even compare to business seats on the 77w! Not even any ptv's?
Has this happened before to anyone else? If so, how did Thai apologize/compensate?
thanks!
Has this happened before to anyone else? If so, how did Thai apologize/compensate?
thanks!
Dec 21, 2011, 2:36 am
#2
Join Date: May 2006
Location: BKK.DPS
Programs: P THAI,Diamond HYATT
Posts: 3,290
These things happen around the Christian calendar of the festive season, but it's nothing compared to to the Chinese New year. Appears to be fully booked till 25th, but the whole network is stretched to it's limits till then. Hasn't been a spare seat on any flight I have been on this week, even on 25th I took the last business seat available
Dec 21, 2011, 4:11 am
#3
Join Date: Sep 2009
Programs: UA GS>1K>Nothing; DL DM 2MM; AS 75K>Nothing>MVP
Posts: 9,341
BKK > HND has been pretty open. I was the only one in F last week. An acquaintance was one of only two on Monday. While the suite seats are nice, I really find the 747 seats very comfortable (although not good for mhc). Also for some reason the food seems to be better on the 747s.
Dec 21, 2011, 10:28 am
#4
Join Date: Sep 2006
Programs: No more shiny cards -- former LH SEN, SPG Platinum, Flying Blue Platinum, BA Silver
Posts: 704
If you don't need to travel -- given your comment about this being to experience the 777 suite -- why not try and re-book to a different day ?
On the flip side, TG are obviously making efforts to make sure that people get to their destination before Christmas.
Unfortunately for you, you've fallen victim to airline boiler plate clauses that seat and aircraft are never guaranteed ...........
On the flip side, TG are obviously making efforts to make sure that people get to their destination before Christmas.
Unfortunately for you, you've fallen victim to airline boiler plate clauses that seat and aircraft are never guaranteed ...........
Dec 21, 2011, 9:33 pm
#5
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
However with regards to PTV, even the oldest F configuration they have (with the 2 - 2 - 2 in F), you have a personal entertainment display. It's in your arm rest and it's about 5 inches
Dec 21, 2011, 11:19 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,387
Dec 23, 2011, 8:56 pm
#8
Original Poster
Join Date: Aug 2002
Posts: 96
Thanks for all the comments and insights...in the end, I decided against moving to the next day, as there was no guarantee that one wouldn't be subbed as well, and it was just too much of a hassle. The service on the old style 747 was fine, but the hard product was dismal. Tiny PTV with no AVOD. Quite adding salt to the wound, staff were denying there had been an aircraft change even at the check-in desk...when they finally admitted it, they were casually sheepish, and had the gall to say that they had the freedom to do substitutions in the interest of safety (as if this was the reason for the sub)...
Dec 24, 2011, 3:14 am
#9
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
TITG (this is TG 
). What did you expect? A straight answer and a sincere apology? Come on ... Mai pen rai. I had the same seat on BKK-CPH and liked it even for a very comfortable sleep, but then I paid C class price.
On BKK-HND I think it is bearable though I can understand the disappointment for someone wanting to experience the 77W suite. Better luck next time though be quick if you have BD miles left as that gravy train is leaving the station very soon.
). What did you expect? A straight answer and a sincere apology? Come on ... Mai pen rai. I had the same seat on BKK-CPH and liked it even for a very comfortable sleep, but then I paid C class price. On BKK-HND I think it is bearable though I can understand the disappointment for someone wanting to experience the 77W suite. Better luck next time though be quick if you have BD miles left as that gravy train is leaving the station very soon.
Dec 24, 2011, 3:28 am
#10
FlyerTalk Evangelist
Join Date: Jun 2002
Location: ORD, HKG
Programs: UA*G, AA Emerald, HHonors Diamond, Hyatt globalist
Posts: 10,276
I think you were lucky it switch to 744, early in the month, it switched 77W to 773, I got downgraded from first to business. Luckily I caught it early enough and switch to NRT-BKK in order to get 77W in F where it still have O class available, but I have to pay overnight in NRT in order to get that. (originally HND-BKK leave at midnight, the NRT-BKK that is 77W leave the next day in the afternoon)
When I called TG, all they told me is to switch to NRT instead of HND, no compensation whatsoever.
When I called TG, all they told me is to switch to NRT instead of HND, no compensation whatsoever.
