Where is Global Entry Interview at IAH?
 

The lady and I have a Global Entry interview at Terminal E- IAH in February. The Global Entry website just states Terminal E Inside security and a boarding pass is needed.

Can someone tell me exactly where this is located?

Thanks

it at the arrivals at terminal E where you would pick people up if they were arriving. Its a small office set back to the side of arrivals.

i had a boarding pass but it was not needed as its outside in the public area.

It is in the baggage claim/arrival area. It is outside of security. If you are coming from a connecting flight (I was), go to terminal E and then follow signs to baggage claim. The exit is next to security. Once you get into the baggage claim area the office should be down to your left. Its in the corner close to a Starbucks.

I showed up 10 minutes early (which the CPB officers jokingly gave me some grief over). I watched the video and was immediately cleared without any interview. There was a guy in there before me and was still being interviewed by the time I left.

I was out before my originally scheduled flight. Went to UA checkin and asked to be moved to an earlier connecting flight that was about to start boarding. It was pretty money. IAH definitely has my vote of places to do GE interview.

If you enter Terminal E on the departure level, go down one floor to arrivals. As you face the exit area from immigration and customs, on the right is a single door -- almost in the corner -- that may or may not have a Global Entry sign next to it. I believe it is at least marked with the Customs and Border Protection logo. Through that door is a small hallway; at the end of that hall is the office where they conduct interviews and such for Global Entry.

If you're already in Houston and going to the interview, you can park in the Terminal E garage and head to the arrivals area. When you enter the terminal, it's toward your back right (there are some chairs and a Starbucks nearby). You definitely do not need a boarding pass.

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As of Jan 26, 2013, there is also a Global registration office INSIDE the secure area at the entrance of terminal E.

Today I was looking for the one outside the secure area and saw the sign. The officer asked my name and checked his list, and said that I had my appt downstairs.

I arrived 1 hr ahead of my spot. They were busy. A manager took me and approved in 10 minutes, including 6 min video and finger printing. Before arriving to the elevator, I got the approval email.

PS: when I re-entered terminal E, I saw a bunch of people waiting in the GE room inside the secure area, they must have different instruction for the interview.

Good to know!

Yes mine appears to be inside security as well; it says the following on my confirmation:

Enrollment Center: Houston Term E - BOARDING PASS REQUIRED TO ENT
Directions: Houston Intercontinental Airport, Terminal E inside sterile corridor by Ruby’s Restaurant

I'm not sure exactly where that is inside security (anyone know, exactly?), but hopefully it will be obvious if I roam around near Ruby's Restaurant.

Only reason I chose it was that there appears to be a lot of availability upcoming, perhaps because it is brand new.

Well the inside location is new for sure, but Houston IAH was one of the first 3 test airports for it (along with IAD and JFK) so it has been around at IAH nearly 5 years now.

The office is next to the Ruby's and before you enter terminal E. There is a floor sign at the entrance of terminal E near the airport monitors. Unless you are half sleep or blind, there is no way you miss the sign. :D

In addition, the new office appears right on top of the other office outside the secure area.

The other day, I read on Houston Mayor Annise Parker's Twitter feed there is now a Global Entry enrollment center at city hall

http://www.houstongovnewsroom.org/go/doc/2155/1707491/

yes indeed. Open Tuesday and Wednesday each week until 3pm.
Plus one inside and one outside security at IAH terminal E.

Good stuff.

Yup, easy to see, and I wasn't even looking for it :p

EmailKid

how long does it take?
 

I am thinking about signing up at the one inside security prior to a flight I have next week- how much time do you guys recommend I allot? Thanks for the help!

It could be as short as 15 min or as long as 45 min to an hour. It depends on how many people are there and if they do any type of tutorial, etc. I would budget at least 45 min to an hour and be happy if it ends early.

Is there an update on where you actually go for the interview at IAH in Terminal E? Have appointment tomorrow. Thanks

Unless it's changed it's actually between E and D. Closer to E.

From UA club in E go up, and it should be on right befere Ruby's Diner IIRC.

Question
 

Greetings, I'm new I use the forum a lot for info. But I've never posted a question.

I'm coming in from Amsterdam-IAH no connection would I be able to use that boarding pass to go to meeting?

thanks!

As long as you don't leave the secure part of the airport, you should be able to go to your global entry appointment on the secure side without any problems.

thank you so much for the reply! I know i have to go through security again I just can't remember if they check boarding passes again. :cool:

Does anyone know how picky they are if you are a little late?

You can also make your appointment for the office that is not in the secure area, the one near Starbuck's in E.

as for being "a little" late - depends on the size of the crowd and the mood of the officer.

Terminalink/Skyway access to Terminal E/IAB containing FIS/CBP
 

Pardon my lack of flying knowledge about IAH and its sterile Global Entry Enrollment Center, but I'm really struggling to find the info on this that is clear to the novice.

My simple question is this (because my city's enrollment interview period is 3.5+ months out until availability), it's inexpensive to fly to IAH, so can I fly into Terminal A on Spirit in the morning, ride the Terminalink/Skyway (post-security intra terminal people mover) to Terminal D/E stop, get off and walk up to "sterile" CBP office for interview (evidently by Ruby's, which I also can't seem to find any map of), or do I need to have an international ticket to/from Terminal E in order to get into there? I know I'm beyond security on Skyway, but I still wouldn't have a boarding pass for Terminal E and not sure if the office is before or after boarding pass review when coming off the Skyway (I can find no map that showscenter clearly for someone who has never been in there). Currently those are the only soon interview times for a plane flight that costs $70 rt. If I try to fit it into the public enrollment center on another floor, flight times do not line up, and the flight cost goes to over $200. Please help me know if IAH sterile CBP is a business option when flying into IAH domestically just for that.

THANKS!!

You do not need an international ticket to get the enrollment locations post security in E. You can get the skyway in A, as you note, and get out of E and walk south (turn left leaving the train escalators) to E, not North to D. You will pass between two TSA checkpoint exits to the secure area and see Ruby's on your left walking south bound. The enrollment center is just past Ruby's on the East (left) side walking southbound to the terminal

These are good instructions ^

You can't miss Ruby's, it's pretty big, and it's right past it. If you enter Term E, you've gone too far.

New member and 1st time poster, loving the vast amount of info here..

I just got the email to sechedule a interview in Houston. City Hall is completely booked and these are address I have for IAH, both are stated in Term E.

Global Entry Initial Enrollment
Houston Term E - BOARDING PASS REQUIRED TO ENT
Sterile Corridor requires Boarding Pass, IAH Terminal E
Houston, TX 77032, US

Global Entry Initial Enrollment
Houston Intercontinental Global Entry EC
3870 North Terminal Road, Terminal E
Houston, TX 77032, US

I assume the one with the address: 3870 North Terminal Road is the one outside the luggage claim area? I'm unable to find a open date on this location until May and I want to have this done sooner..

Also, has anyone went to the one in Sterile Corridor with BOARDING PASS REQUIRED TO ENT "without" the boarding pass just for interview purpose? Would they let you in and how? This has opening date for next week..

Thanks!

sc

Hi, thanks for all the information so far. I also live in Houston and there are no appointments available for the Downtown location or the IAH Terminal E location that does NOT require a boarding pass, on the website I get the message "Currently there are no available appointments at this enrollment center. Please check later for openings or choose another enrollment center." I have been informed I need to make an appointment within 30 days but the only location available in Houston requires a boarding pass and I am not planning to fly out of IAH anytime soon.

Does anyone have any experiences with walk-ins at the downtown location or the IAH location that does not need a boarding pass? For now I guess I will keep checking the website everyday to see if appointments become available.

Thank you!

I have not heard of any people trying walk-ins downtown. I very much doubt TSA would let a person in for the CBP post security office (you could always try a fully refundable ticket, or if you have UNITED lounge access you can get a pass even without a ticket).

FWIW to others reading the thread, there was a recent Hou Chronicle article noting CBP will come to an employers office if 15 people in the office apply and then do the interviews and prints with their portable print reader.

Access to Terminal E office from Terminal D
 

Hello,

I am flying out of terminal D (International) and wondered if there is a way to get to the terminal E interview location near Ruby's. I know the area and don't recall there being a way to get there from D but wanted to be sure.

Thanks for the help in advance.

-Mike

They are connected. Halfway through terminal D is the walkway that connects D with E, the elevated train station, and in the middle you pass the TSA entrance areas from E and customs. Just past that you see Ruby's and then the GE post security office

After I picked the date at Sterile Corridor required boarding bass to enter, then the bottom of screen said:
Special Instruction: Applicable only to those with BOARDING PASS the same day, or current access on the same day, i.e. flying domestic at IAH.
Does anyone know exactly what it means?
Thanks.

I know this message doesn't help the OP as it's been months, but the special instruction indicates a boarding pass is needed to access this particular office as it's past security.

Long, but detailed
 

Thought I should share my detailed experience with my Global Entry (GE) application process from start to finish at IAH.

Important Dates

• Dec. 7, 2019: Applied for GE, Paid the Fee & Submitted my Application

• Dec. 12, 2019: Conditionally Approved
  • I will admit I am young, with no criminal history, and have been previously issued a federal ID (not from GE or other similar programs) so this may have been the reason for the quick turnaround, but who really knows...

• Dec. 13, 2019: Interviewed at IAH Terminal E in Secure Area
  • There're apparently 2 enrollment centers at IAH. I went to the one in SECURE area of Terminal E, which REQUIRES a valid boarding pass. This will be helpful in my next point.
  • If you're anyone like me, I had no plans to fly out of IAH any time soon especially for the sole purpose of attending this interview. Needless say, after doing my due diligence of looking up which airline had the most lenient refund policy for its passengers. I ended up "booking" (emphases on booking...) a flight from IAH and used that boarding pass to get through security and into the secure area of Terminal E. Note that it does NOT have to be an international flight, but be aware that some airlines will only issue a full refund back to the original method of payment only if you purchase a certain type of ticket. I purchased a first class ticket and ended up getting a full refund back to my card soon after I canceled my flight within the timeframe as outlined by the airline's refund policy.
  • Note that scheduling an interview at IAH or any major metropolitan city/airport for that matter may take months to secure a date/time. From personal experience, I strongly recommend that you check the availability more than periodically. To put it into perspective, I was checking every 20-30 minutes the day I got conditionally approved and finally secured an interview for the following day.
  • ALSO, this particular enrollment center DOES accept walk-in interviews. HOWEVER, please note that those with an actual appointment WILL take priority, which means you may or may not get interviewed that day. The only way walk-in's will be accepted is if only someone cancels/ is late to their scheduled appointment (I know this because that's what the enrollment center officer told the person in front of me who didn't have an appointment that day).

• Dec. 16, 2019: Final Approval - YAY :)

Q&A's

What was the interview process like?

• It was quick. Likely less than 10 minutes. The enrollment center officer just verified my personal information on my application against my passport and drivers license. Took my fingerprints and photo. Asked me to confirm my name, date of birth, address, eMail, things you'd expect a government official to normally ask. Wouldn't really call it an "interview". The only interview question I was asked was why I wanted GE. Other than that it was just a normal conversation about life. The person was amicable though I'm sure they rotate so every experience may vary depending on who is assigned to do the job that date/time.

Well, I hope somebody finds this helpful and I wish you all the best of luck on your GE application process!