FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Problem sending private messages (https://www.flyertalk.com/forum/technical-support-feedback/2104913-problem-sending-private-messages.html)

ZenFlyer Dec 21, 2022 8:55 am
Problem sending private messages
 
I have been trying to reply to a private message for the past few days without success -- when I hit either "preview" or "submit" message basically nothing happens, and I eventually get a "timed out" error from Cloudfare. I am using an iPad, and have tried this with both Firefox and Safari, and have changed browser setting to ensure nothing is being blocked, and I am getting the same result. I also tried forwarding the message to the intended recipient in lieu of "reply all" but got the same result.

In case it matters, the message I am trying to reply to is the 4th in an exchange with one of the third-party "official" accounts here. I actually was able (with difficulty) to send one "reply" on Monday but I stupidly forgot to hit "reply all" so it only went to me. The issues have arisen when I have tried to include the other account. I have never previously had difficulty using the PM feature on my iPad or either of these browsers. I was able to send a test PM to myself without problem. Because I want to maintain the history of the prior correspondence I would prefer not to send a completely new message. Is there some reason I am being prevented from 'replying all' or forwarding this message to the intended recipient?

Thanks in advance for your assistance.

IBJoel Dec 21, 2022 3:16 pm
Originally Posted by ZenFlyer (Post 34852943)
I have been trying to reply to a private message for the past few days without success -- when I hit either "preview" or "submit" message basically nothing happens, and I eventually get a "timed out" error from Cloudfare. I am using an iPad, and have tried this with both Firefox and Safari, and have changed browser setting to ensure nothing is being blocked, and I am getting the same result. I also tried forwarding the message to the intended recipient in lieu of "reply all" but got the same result.

In case it matters, the message I am trying to reply to is the 4th in an exchange with one of the third-party "official" accounts here. I actually was able (with difficulty) to send one "reply" on Monday but I stupidly forgot to hit "reply all" so it only went to me. The issues have arisen when I have tried to include the other account. I have never previously had difficulty using the PM feature on my iPad or either of these browsers. I was able to send a test PM to myself without problem. Because I want to maintain the history of the prior correspondence I would prefer not to send a completely new message. Is there some reason I am being prevented from 'replying all' or forwarding this message to the intended recipient?

Thanks in advance for your assistance.
Does it work on a different device?

GUWonder Dec 21, 2022 4:16 pm
Originally Posted by ZenFlyer (Post 34852943)

Thanks in advance for your assistance.
Use a different internet connection with a different device with a browser that is not synced across devices. And if you can mess around with the settings for JavaScript, try messing around with that too.

ZenFlyer Dec 22, 2022 12:39 pm
Originally Posted by IBJoel (Post 34854063)
Does it work on a different device?
Originally Posted by GUWonder (Post 34854212)
Use a different internet connection with a different device with a browser that is not synced across devices. And if you can mess around with the settings for JavaScript, try messing around with that too.
Thank you both for the replies. In terms of devices I'm traveling and am limited to my iPad for the moment, but will experiment further when I return home. In terms of browsers, I've already tried 2 neither of which is synced across devices, and In terms of connections, I've tried both wifi and cell service separately, but I will experiment with any JS settings as well. If I'm still having problems at that point i will check back here.

What perplexes me though is that I was able to send a test message to myself without problem, and 'replied' to myself without issue. The problem only arises when I am replying and also including the other account.

Thanks again for the assist!


All times are GMT -6. The time now is 3:55 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.