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-   -   FT automatic logout time is too short and can result in lost posts (https://www.flyertalk.com/forum/technical-support-feedback/1786497-ft-automatic-logout-time-too-short-can-result-lost-posts.html)

1StRanger Aug 23, 2016 3:14 pm

FT automatic logout time is too short and can result in lost posts
 
If you log in to your Flyertalk account and start writing a new post (or a new thread), and you take your time to do it thoughtfully (or get distracted in the process), then by the time you finish writing your post, your login has timed out.
While the forum says gives an option to log back in, you cannot really post what you've written (and I had lost my post at some point that way).
The best way is to open a separate window, start a new post, and then copy-and-paste what you've written.
(I don't think it matters, but I've observed this in Firefox on Windows).

The only workaround that prevents this is to check "remember me" (for a persistent login), but this is not practical if you are using someone else's or a public computer to write a post.

A reasonable behavior for when you don't check "remember me" would be like that found on many bank/financial websites: if you are active, don't time out the session. If the session is close to the timeout period while the browser window is idle, open a notification and let the user to extend the session.

goalie Aug 23, 2016 6:48 pm


Originally Posted by 1StRanger (Post 27109235)
If you log in to your Flyertalk account and start writing a new post (or a new thread), and you take your time to do it thoughtfully (or get distracted in the process), then by the time you finish writing your post, your login has timed out.
While the forum says gives an option to log back in, you cannot really post what you've written (and I had lost my post at some point that way).
The best way is to open a separate window, start a new post, and then copy-and-paste what you've written.
(I don't think it matters, but I've observed this in Firefox on Windows).

The only workaround that prevents this is to check "remember me" (for a persistent login), but this is not practical if you are using someone else's or a public computer to write a post.

A reasonable behavior for when you don't check "remember me" would be like that found on many bank/financial websites: if you are active, don't time out the session. If the session is close to the timeout period while the browser window is idle, open a notification and let the user to extend the session.

I have also run into this in the past and having learned the hard way :(, what I do now is to periodically preview my post as that keeps the post intact (unless of course you wait too long to decide to preview the post :()

IBobi Aug 23, 2016 7:04 pm

I've asked if they can put this idea on the back burner. We shall see.

TWA884 Aug 29, 2016 4:33 pm

Try Lazarus: Form Recovery extension.

1StRanger Aug 29, 2016 7:41 pm


Originally Posted by goalie (Post 27110018)
I have also run into this in the past and having learned the hard way :(, what I do now is to periodically preview my post as that keeps the post intact (unless of course you wait too long to decide to preview the post :()

That's a useful hint. Thanks for that, I don't remember if I had known about it. But if you are distracted from the computer (or the particular browser windows), it still does not help. :(


Originally Posted by IBobi (Post 27110061)
I've asked if they can put this idea on the back burner. We shall see.

Thank you!

As an aside: Sometimes, when one of my former bosses wanted something done by somebody from a supporting infrastructure units, he was going to "light a fire under that person's a.. back"... I wonder if that's how your "back burner" works. ;)


Originally Posted by TWA884 (Post 27136864)
Try Lazarus: Form Recovery extension.

Thank you. It could be a very useful extension in some cases.
But when you are writing from a computer that is not your own (and that's one of the cases when you don't want to have a persistent login), you do not (or cannot) install extensions. And that's when problems described happen.
BTW, I suspect, it might not be available for some browsers (e.g. IE).

SkiAdcock Aug 30, 2016 10:57 am


Originally Posted by 1StRanger (Post 27137655)
That's a useful hint. Thanks for that, I don't remember if I had known about it. But if you are distracted from the computer (or the particular browser windows), it still does not help. :(

I've run into this a few times. Now I periodically copy what I'm typing, especially before I click on submit. That way I don't lose the information.

Cheers.


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