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-   -   Not saving my login information (https://www.flyertalk.com/forum/technical-support-feedback/1773505-not-saving-my-login-information.html)

Cloudship Jun 21, 2016 6:50 am

Not saving my login information
 
Is anybody else experiencing a problem with the site not retaining your username and password, i.e. requiring you to log in every time? This is every time you close your browser, not every time you return to the site in one session.

I have noticed this on two different computers, two different locations, so I suspect it is NOT a security setting.

IBJoel Jun 21, 2016 1:53 pm

Cloudship, I tested out Chrome, FF, and IE on Windows 7, but all of them were working fine in that regard. What are you using?

Cloudship Jun 21, 2016 2:20 pm

Firefox.

I havn't really shut it down much today - I usually have a window open for work. I will check and see what it does tonight on my home computer.

Cloudship Jun 21, 2016 6:19 pm

Cookie problem of some kind. My work computer was automatically updated to the latest version of Firefox. My home computer (a Mac) was not yet updated. I still had the problem at home, but updating Firefox and deleting all the associated cookies seems to have fixed the problem so far. I will try a more thorough cookie deletion tomorrow at work and see if that fixes it.

Note I seem to have had a few problems at other sites as well at ho,e, same process seems to have worked OK.

TomMM Jun 21, 2016 8:30 pm

I am having intermittent problems with this today. Safari 9.1.1 on MacOS.

IBJoel Jun 23, 2016 10:50 am

We were able to replicate this, but it only occurred when certain "blocking" software was turned on, if you catch my meaning.

JDiver Jun 24, 2016 7:03 am

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Cloudship Jun 24, 2016 10:03 am

I would try deleting cookies first. Seems to be a problem with the latest version (42) Firefox - Our solution here, which seems to be working for anyone who has complained of the problem, is to open Firefox, delete the cookies, and make sure you close out of firefox completely and restart. Seems firefox sometimes hangs around for a few few after you think you closed it.

JDiver Jun 24, 2016 6:57 pm


Originally Posted by Cloudship (Post 26825158)
I would try deleting cookies first. Seems to be a problem with the latest version (42) Firefox - Our solution here, which seems to be working for anyone who has complained of the problem, is to open Firefox, delete the cookies, and make sure you close out of firefox completely and restart. Seems firefox sometimes hangs around for a few few after you think you closed it.

Thank you; I'll try that on my FF as well.

Clearing cookies periodically can be useful for some different browser issues.


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