All email getting rejected
Apr 30, 2002 | 11:21 pm
#1
Original Poster
Join Date: Feb 2001
Location: Austin, TX
Programs: lapsed UA 1K (now a lowly 2P), HGP Platinum
Posts: 9,607
All email getting rejected
I have tried to send email to [email protected], [email protected], and [email protected].
All of the messages over the past 2 days have returned "transient non-fatal errors" (Operation timed out with mail.intraflyer.com)
Is there a known problem here? Will the messages eventually get through? Is there someplace I can send a private message to flyertalk staff in the meantime?
Thanks
All of the messages over the past 2 days have returned "transient non-fatal errors" (Operation timed out with mail.intraflyer.com)
Is there a known problem here? Will the messages eventually get through? Is there someplace I can send a private message to flyertalk staff in the meantime?
Thanks
May 1, 2002 | 9:27 am
#2
Guest
Posts: n/a
Our wonderful (soon to be "ex") ISP released a big chunk of IPs (including all ours plus our mailserver's) back to the company they bought them from originally.
John's been working to get us back on the net and our mailservers up again. We've been without internet since Friday, and he got us back on (temporarily) yesterday afternoon. We should (fingers crossed) be fully operational again by this afternoon.
As for emails, there's a good chance they didn't make it through, and we don't have an alternate in the meantime...
John's been working to get us back on the net and our mailservers up again. We've been without internet since Friday, and he got us back on (temporarily) yesterday afternoon. We should (fingers crossed) be fully operational again by this afternoon.
As for emails, there's a good chance they didn't make it through, and we don't have an alternate in the meantime...
May 1, 2002 | 6:33 pm
#3
Join Date: Jun 2000
Location: Manhattan, NY
Programs: USAir AA Hilton
Posts: 3,567
Wow. At least you didn't have your application servers there! Now THAT would have been a crisis !! What a pain in the rear.. reminds me of when Microsoft forgot to pay the $35 or whatever to renew their domain and had it taken down.. not for long. 
May 1, 2002 | 11:57 pm
#4
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
If you're interested, have a look at RFC974 and learn how to use DNS MX records to setup redundancy.
In the future, you would be able to avoid this entirely and the process of fixing a down mailserver would be transparent to both ends of the system.
------------------
daniel baker -- [email protected]
Reliable, fast, unmoderated, and unbiased forums at ITYT.
In the future, you would be able to avoid this entirely and the process of fixing a down mailserver would be transparent to both ends of the system.
------------------
daniel baker -- [email protected]
Reliable, fast, unmoderated, and unbiased forums at ITYT.
May 2, 2002 | 11:36 am
#6
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
Dan, wouldn't it be a safe idea to have some kind of backup plan for the moderators? Every now and then things pop up on the board that need taking care of... Surely a hotmail or yahoo account could take care of that?
That said, good luck with fixing the troubles, don't forget to sleep every now and then
That said, good luck with fixing the troubles, don't forget to sleep every now and then
May 2, 2002 | 2:02 pm
#7
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dan at WebFlyer:
We're aware of DNS MX, but they're only good for 5 days and we've been down longer than that...
</font>
We're aware of DNS MX, but they're only good for 5 days and we've been down longer than that...
</font>
MX records aren't just for when you're down, so there's obviously no correlation with their effectiveness and downtime. It's most effective for large envrionments with multiple high priority MX servers that can load balance.
I think that you're confusing DNS MX with how the lower-priority MX server handles the messages that it's queueing for the upstream server, assuming you can't get the lower priority servers to at least process non-local final delivery addresses.
Seriously, read RFC974 and the documentation for your mail software for setting the maximum queue time for upstream mail and you'll learn that there's never an excuse for a bounced email.
May 2, 2002 | 2:08 pm
#8
Guest
Posts: n/a
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ScottC:
Dan, wouldn't it be a safe idea to have some kind of backup plan for the moderators? Every now and then things pop up on the board that need taking care of... Surely a hotmail or yahoo account could take care of that?
</font>
Dan, wouldn't it be a safe idea to have some kind of backup plan for the moderators? Every now and then things pop up on the board that need taking care of... Surely a hotmail or yahoo account could take care of that?
</font>
dbaker, let me get John in on this, since he's the IT guy...
May 2, 2002 | 2:18 pm
#9
Join Date: May 2000
Posts: 473
Seriously -- yes I have two lower priority mx servers set to queue mail if and when we are down -- and after 5 days they do bounce messages. Our email server is simply unavailable to the internet and has been since last Thursday evening. Why this is so is not pertinent to this discussion except for our users to know that we are aware of the problem and working on a resolution.
John
John
May 2, 2002 | 3:21 pm
#10
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
So, you configured it to bounce mail after five days?
Or, you never configured it to correctly queue mail in the first place?
I'm aware that the users don't really care about the specifics of the situation, but I'm trying to help you out by teaching you how to do this correctly and not bounce mail. For some reason, these pratical ideas seem to be resisted.
[This message has been edited by dbaker (edited 05-02-2002).]
Or, you never configured it to correctly queue mail in the first place?
I'm aware that the users don't really care about the specifics of the situation, but I'm trying to help you out by teaching you how to do this correctly and not bounce mail. For some reason, these pratical ideas seem to be resisted.
[This message has been edited by dbaker (edited 05-02-2002).]
May 3, 2002 | 9:02 am
#11
Guest
Posts: n/a
It's not as much our configuration as it is our ISP isn't going to store the enormous volume of incoming mail we receive for more than five days. Since our mail server isn't connecting to the net, the mail is queueing up, and after a period it bounces. We don't host our own DNS service, which is why we don't have as much control over everything.
As for the practical ideas, keep sending them; they're not being "resisted", they're being taken into account, and after we get our access back up 100%, we may look into them.
As for the practical ideas, keep sending them; they're not being "resisted", they're being taken into account, and after we get our access back up 100%, we may look into them.
