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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   FT *ATE* my long post/PM (https://www.flyertalk.com/forum/technical-support-feedback/1564032-ft-ate-my-long-post-pm.html)

Kagehitokiri Mar 28, 2014 1:41 pm


Originally Posted by IBobi (Post 22601555)
Be sure your browser is not set to clear cookies each time you leave the site or close your browser.

for those using remember me, maybe it is some kind of browser/cookie discrepancy that varies

JDiver Mar 28, 2014 1:53 pm


Originally Posted by IBobi (Post 22601555)
Be sure you have clicked "remember me" when you log in.

Be sure your browser is not set to clear cookies each time you leave the site or close your browser.

If it does happen, click the BACK button and your text should be there.

I do know that some members who routinely make very long posts (trip reports, for example) will always write them in Word or Notepad and then paste them into FT, do a bit of formatting, and then post.

Absolutely good advice! I've learned it's best to do this.

Sorry about that. I know it does happen. We'll do our best to help minimize it ;)


IBobi Mar 31, 2014 2:18 pm

Yes if you have your browser set to clear cache/cookies each time you leave a site or log off or shut down your browser, changing that setting can help.

Kagehitokiri Mar 31, 2014 4:50 pm

i should clarify re OSX/iOS safari - recent/current versions do very weird stuff including forced refreshing of pages (mainly with tabs) and i am indeed noticing random logouts, occasionally. i dont think i have lost content to one of those yet.

but OP was clear that some of the logouts were due to inactivity, and i can still recover the content in those situations 99% of the time.

and none of that is leaving site/closing browser etc, but its possible that cookies are still involved, if browser suddenly does something to them.

IBobi Mar 31, 2014 4:56 pm

Tech confirms nobody who uses "remember me" should be getting logged out and it appears to be browser-related.

CDTraveler Mar 31, 2014 6:05 pm


Originally Posted by IBobi (Post 22624611)
Tech confirms nobody who uses "remember me" should be getting logged out and it appears to be browser-related.

"Should" however is not the same is "is".

My browsers, on both the iPad and the desktop Mac, are able to stay logged into some sites for months at a time. However, FT consistently logs me out when I close the browser window and I do not have my settings any different for it than for any other site I visit and log into.

Kagehitokiri Mar 31, 2014 6:08 pm

you were not talking about closing browser window when you were talking about losing content?



Originally Posted by goalie (Post 22604933)
perhaps a) the "time to time out" can be extended

this is something that impacts me, because i never use "remember me"

how many minutes of inactivity triggers logout for those not using "remember me" ?

IBobi Mar 31, 2014 6:54 pm


Originally Posted by Kagehitokiri (Post 22624959)
you were not talking about closing browser window when you were talking about losing content?




this is something that impacts me, because i never use "remember me"

how many minutes of inactivity triggers logout for those not using "remember me" ?

You should use it. That's how FT keeps you logged on. There's no way around that one.

goalie Mar 31, 2014 9:07 pm


Originally Posted by IBobi (Post 22625172)

Originally Posted by Kagehitokiri
you were not talking about closing browser window when you were talking about losing content?

this is something that impacts me, because i never use "remember me"

how many minutes of inactivity triggers logout for those not using "remember me"

You should use it. That's how FT keeps you logged on. There's no way around that one.

there may be a reason some users prefer not to use this feature but to ask the question again-how many minutes of inactivity triggers the auto-logout?

OverThereTooMuch Mar 31, 2014 9:13 pm


Originally Posted by Kagehitokiri (Post 22602798)
never? apparently a much more complicated issue than i thought, because it works 99% of the time for me. and most of the time when i read experiences of others they match mine.

Yep, that's what I've seen.

CDTraveler Apr 1, 2014 7:42 am


Originally Posted by Kagehitokiri (Post 22624959)
you were not talking about closing browser window when you were talking about losing content?

If that question was addressed to me, no, I didn't close the browser window at any point in composing the long message that was eaten. After I look at FT, I close the browser window, and when I come back later, I am always logged out - separate issue entirely.

IBobi Apr 2, 2014 5:19 pm


Originally Posted by goalie (Post 22625718)
how many minutes of inactivity triggers the auto-logout?

About 15 minutes.

If you have a cookie issue or are reporting this weird login/staying logged in issue, try going to the following URL first, afterwards making sure you have 'remember me' checked. This will clean out any junk that may be cached, just in case.

http://www.flyertalk.com/forum/reset.php

If it doesn't work... well, that's all we can do. If it does, great!

Kagehitokiri Apr 2, 2014 11:53 pm

i never use remember me for anything.


Originally Posted by IBobi (Post 22638321)
About 15 minutes.

thanks!

SkiAdcock Apr 5, 2014 2:37 pm

I use remember me & I've encountered the same problem of the OP. Write a long post, click submit & get the message that I'm not logged in (even though I am). Log in (again) & lose the entire long post. :mad: The work-around of course is to copy what is being written into an email or word doc 'just in case', but doesn't actually address the problem.

Cheers.

Kagehitokiri Apr 8, 2014 4:51 pm


Originally Posted by SkiAdcock (Post 22654945)
I use remember me & I've encountered the same problem of the OP. Write a long post, click submit & get the message that I'm not logged in (even though I am). Log in (again) & lose the entire long post. :mad: The work-around of course is to copy what is being written into an email or word doc 'just in case', but doesn't actually address the problem.

Cheers.

thanks! very odd that different people experience different behavior with remember me.

what OS/broswer SkiAdcock?

Originally Posted by Kagehitokiri (Post 22624586)
i should clarify re OSX/iOS safari - recent/current versions do very weird stuff including forced refreshing of pages (mainly with tabs) and i am indeed noticing random logouts, occasionally.

i think im going to start not using tabs at all, but opening new window each time, as that will avoid the tab problems that apple has created in newer OS

if OP was using tabs, they might consider this as well


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