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-   -   Search results - not sorted by date/relevance, index issues (https://www.flyertalk.com/forum/technical-support-feedback/1554544-search-results-not-sorted-date-relevance-index-issues.html)

OverThereTooMuch Feb 23, 2014 1:01 pm

Search results - not sorted by date/relevance, index issues
 
Steps to repro:
1) Open this thread: http://www.flyertalk.com/forum/us-ai...ad-merged.html

2) Search this thread for "LX F"

Expected results:
Results are sorted in some obvious order, typically relevance (most/least) or date (oldest/newest).

Actual results:
First message in results is from today. Then the results list starts from 9/22/11, and goes in ascending date through 2/15/14 (pg 9). Then it switches to 12/18/10, and goes into ascending date until 9/11/11 (pg 15). Then it starts at 11/11/09 and goes in ascending date through the last result on pg 20.

I can't figure out what pattern it's using. For most threads, I think it's most helpful to default to "newest posts first".

Anyone else seeing odd sort orders in the search results?

IBobi Feb 24, 2014 4:13 pm

Reported to tech, thank you.

KVS Feb 26, 2014 4:39 pm

Search Index Broken
 
The Search Index is missing posts made after 03 Feb 2014.

IBobi Feb 26, 2014 4:47 pm

reported to tech, thank you.

IBpark Feb 28, 2014 12:58 pm

Hello,

Tech has reported that this issue has been fixed! please let us know if you have any other questions!

OverThereTooMuch Feb 28, 2014 10:34 pm

This appears to be fixed now (I assume it was related to the other thread on search indexing).

However, because the thread is so long, I have to go all the way to the last page to see a post from about 14m ago (and I'm sure there have been posts on the same topic since then).

2 possible solutions:
1) Ask the moderators to split long threads. What would the tech folks suggest as the limit? Looks like it returns a max of 500 results in a search, so perhaps that should be the guideline used as the max size?
2) Change the default sort order to show most recent posts first.

Are there other possible solutions?

KVS Mar 1, 2014 1:21 pm


Originally Posted by IBpark (Post 22437430)
Tech has reported that this issue has been fixed! please let us know if you have any other questions!

The search index was updated to 28 Feb, but is now 'stuck' again and the posts from the last 24+ hours are not being indexed.

wharvey Mar 1, 2014 4:02 pm

You can do this on your own.

If you go to the Control Panel and "Edit Options", you can change the default for how posts show... sounds like you want "Linear - Newer First".

I know I prefer the other way... threads get newer as I move down the screen.


Originally Posted by OverThereTooMuch (Post 22440149)

2) Change the default sort order to show most recent posts first.

Are there other possible solutions?


OverThereTooMuch Mar 1, 2014 4:22 pm


Originally Posted by wharvey (Post 22443786)
You can do this on your own.

If you go to the Control Panel and "Edit Options", you can change the default for how posts show... sounds like you want "Linear - Newer First".

I know I prefer the other way... threads get newer as I move down the screen.

In the forums, I want (and use) linear - oldest first. In the search results, I would want the opposite.

lopinc1 Mar 3, 2014 12:14 pm

Search index still broken
 
Now it won't show anything after Feb 28.

IBpark Mar 3, 2014 12:44 pm


Originally Posted by KVS (Post 22443114)
The search index was updated to 28 Feb, but is now 'stuck' again and the posts from the last 24+ hours are not being indexed.


Originally Posted by lopinc1 (Post 22454140)
Now it won't show anything after Feb 28.

Thank you for your report. I will re-check with our tech team!

lopinc1 Mar 20, 2014 10:21 am

Broken again, now not showing anything past 3/18

IBpark Mar 20, 2014 1:15 pm

Hello, tech has reported that it has now been fixed. Please check and let me know if the problem reoccurs. Thank you for your patience and understanding!

lopinc1 Mar 21, 2014 11:01 am


Originally Posted by IBpark (Post 22558839)
Hello, tech has reported that it has now been fixed. Please check and let me know if the problem reoccurs. Thank you for your patience and understanding!

Broke again. Can you please monitor the search index so when it stops indexing new posts we don't have to keep telling you?

lopinc1 Mar 23, 2014 1:48 pm

Search index broken again
 
Now 3 days old. Obviously there is something wrong where whatever process is indexing the posts keeps crashing. Maybe you can monitor that instead of relying on us to tell you it's broken as it seems to be happening often lately, thanks.

lopinc1 Mar 27, 2014 10:21 am

Still broken, hasn't been updated since Monday night.

IBobi Mar 27, 2014 12:24 pm

I'll ask tech to take a look, thank you.

JDiver Mar 28, 2014 1:56 pm

I've not had that problem, and as part of my moderating duties I must search a lot - sometimes to merge or delete threads, and then search again to see what come sup.

I'd recommend low tech solutions - clear your cache, to start with. Occam's razor has always had a lot of appeal to me. :) Good luck!

lopinc1 Mar 28, 2014 2:27 pm


Originally Posted by JDiver (Post 22606232)
I've not had that problem, and as part of my moderating duties I must search a lot - sometimes to merge or delete threads, and then search again to see what come sup.

I'd recommend low tech solutions - clear your cache, to start with. Occam's razor has always had a lot of appeal to me. :) Good luck!

They fixed it yesterday afternoon. Good idea but it's not caching, each search has a unique search ID in the URL of the search results page, as such it can't be cached as each search result page is unique.

JDiver Mar 28, 2014 2:50 pm


Originally Posted by lopinc1 (Post 22606429)
They fixed it yesterday afternoon. Good idea but it's not caching, each search has a unique search ID in the URL of the search results page, as such it can't be cached as each search result page is unique.

Thanks.

I've used it several times every day, and haven;t had any trouble other than when I searched and got distracted by something else and blew the search time out.

Glad it's working for you now. ^

BTW, there's a decent way to use Google Advanced Search to search FT:
http://www.google.com/advanced_searc...=en&lr=&num=20

(Form already set up for FT.)

lin821 Apr 29, 2014 6:26 am

I think it's broken again for the last 1.5 hours or so.

I made a post 10 minutes ago but when searching using "My Posts" from Quick Links, the latest post shown was from 100 minutes ago. That's too big a gap to ignore.

IBxAnders Apr 29, 2014 5:52 pm

I verified the indexing is happening correctly, there should not be an issue at this time. Delay should be no longer than 10 minutes.

OverThereTooMuch Apr 29, 2014 10:56 pm

IB staff - Please also refer to this previous suggestion:


Originally Posted by lopinc1 (Post 22564017)
Can you please monitor the search index so when it stops indexing new posts we don't have to keep telling you?


lin821 Apr 30, 2014 4:55 am


Originally Posted by lin821 (Post 22778739)
I made a post 10 minutes ago but when searching using "My Posts" from Quick Links, the latest post shown was from 100 minutes ago. That's too big a gap to ignore.


Originally Posted by IBxAnders (Post 22782466)
I verified the indexing is happening correctly, there should not be an issue at this time.

Obviously it was NOT working correctly since I ran into a 100-monute gap when I came to this thread to report the problem 11 hours before your reply.

Any clue what's causing the index delay the day before?


Originally Posted by IBxAnders (Post 22782466)
Delay should be no longer than 10 minutes.


Originally Posted by lopinc1 (Post 22564017)
Can you please monitor the search index so when it stops indexing new posts we don't have to keep telling you?

According to this thread, the indexing hasn't always been current for more than 2 months, starting in late Feb. Now we are marching into the month of May.

If indexing should have been done with 10-minute intervals, can IB tell us if there's any monitoring measure when it fails to function properly? Does IB have any proactive measure at present time?

lin821 Jan 5, 2015 6:24 am


Originally Posted by IBxAnders (Post 22782466)
Delay should be no longer than 10 minutes.

It's happening again today.

Currently, the delay is more than 40 minutes and counting.


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