FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Subscription notifications, questions, problems, etc. (https://www.flyertalk.com/forum/technical-support-feedback/1397649-subscription-notifications-questions-problems-etc.html)

IBobi Sep 14, 2017 2:06 pm


Originally Posted by bhrubin (Post 28816220)
A few days ago, I suddenly began receiving email notifications for all posts in the threads to which I'm subscribed. I've never wanted emails, and I've always subscribed with no emails.

What the heck happened? Is there a glitch that turned on my email notifications for all of my threads? Has anyone else experienced this?

Seems like you may have accidentally changed this setting in your profile?
  • MyFlyerTalk
  • Edit Options
  • Messaging & Notification
  • Default Thread Subscription Mode: switch to Do Not Subscribe
  • SAVE

To unsubscribe or change notification mode for individual threads, you'll need to go into each thread and unsub -- or use the unsub link at the bottom of the emails.

EDIT: you can also go to your Subscribed Threads folder, select the checkbox for each one that you want to change or cancel, and use the dropdown at the bottom to do so.

bhrubin Sep 14, 2017 2:22 pm


Originally Posted by IBobi (Post 28816236)
Seems like you may have accidentally changed this setting in your profile?
  • MyFlyerTalk
  • Edit Options
  • Messaging & Notification
  • Default Thread Subscription Mode: switch to Do Not Subscribe
  • SAVE

To unsubscribe or change notification mode for individual threads, you'll need to go into each thread and unsub -- or use the unsub link at the bottom of the emails.

EDIT: you can also go to your Subscribed Threads folder, select the checkbox for each one that you want to change or cancel, and use the dropdown at the bottom to do so.

I did change that setting to wanting NO EMAIL NOTIFICATIONS. But that's when I started to receive all these email notifications! Makes no sense to me.

I am not trying to cancel my thread subscriptions. I'm trying to avoid receiving email notifications after each post in those threads. The setting supposedly does that...but it didn't and instead sends me emails to every post in every thread I'm subscribed to now.

Is there no simple fix to this glitch?

IBJoel Sep 15, 2017 2:46 pm


Originally Posted by bhrubin (Post 28816289)
I did change that setting to wanting NO EMAIL NOTIFICATIONS. But that's when I started to receive all these email notifications! Makes no sense to me.

I am not trying to cancel my thread subscriptions. I'm trying to avoid receiving email notifications after each post in those threads. The setting supposedly does that...but it didn't and instead sends me emails to every post in every thread I'm subscribed to now.

Is there no simple fix to this glitch?

Do you receive instant emails from every thread you are subscribed to or just some?

bhrubin Sep 15, 2017 2:54 pm


Originally Posted by IBJoel (Post 28820442)
Do you receive instant emails from every thread you are subscribed to or just some?

Every time someone posts to one of my subscribed threads, I get an instant email.

Tech support is apparently now aware of the glitch and doesn't know why it's happening. They are manually unsubsribing me and re subscribing me with no email notifications for every one of my subscribed threads! (Even though I previously had always selected no email notifications for every thread.)

IBJoel Sep 19, 2017 11:54 am


Originally Posted by bhrubin (Post 28820464)
Every time someone posts to one of my subscribed threads, I get an instant email.

Tech support is apparently now aware of the glitch and doesn't know why it's happening. They are manually unsubsribing me and re subscribing me with no email notifications for every one of my subscribed threads! (Even though I previously had always selected no email notifications for every thread.)

How have your notifications been since you made this post?

bhrubin Sep 19, 2017 12:21 pm


Originally Posted by IBJoel (Post 28834704)
How have your notifications been since you made this post?

No issues...but only because tech support apparently manually unsubscribed and resubscribed me (again with no email notifications) to all of my threads.

Tech support still has no idea why I was suddenly getting email notifications despite having no emails selected originally for every thread.

#italwayshappenstome

jimdarcy Sep 22, 2017 4:35 am

No emails last night

ft101 Sep 27, 2017 12:31 am


Originally Posted by danger (Post 28758935)
Interesting. I'm not the only one then.

That must be 2 or 3 months with no notification emails for subscribed threads, except one which sneaked through a couple of days ago.

danger Sep 27, 2017 1:54 am

So is anything being done about it?

IBJoel Sep 27, 2017 3:34 pm

jim and ft, I've notified tech about this. I'd normally say your email provider is blocking them, but getting that one notification a few days ago seems weird.

jimdarcy Oct 17, 2017 12:11 am

Emails have stopped again
 
Hi Joel and team, no overnight email notifications for the last few days. Do you have any information? Thanks.

jimdarcy Oct 19, 2017 4:52 am


Originally Posted by jimdarcy (Post 28941399)
Hi Joel and team, no overnight email notifications for the last few days. Do you have any information? Thanks.


Still no emails, anythjng in this?
thanks

jasonvr Oct 20, 2017 10:09 am

Dead again for me as well. No instant or nightly notifications. But I did get the newsletter

IBJoel Oct 20, 2017 1:44 pm

I've worked with our tech team on this and they believe that it's your (jasonvr and jimdarcy) email server. You both have the same parent company for your email domains, which leads us to believe that they updated their blacklist. TalkMail uses a different system, so that's why you're still able to get it.

jimdarcy Oct 20, 2017 5:46 pm


Originally Posted by IBJoel (Post 28956914)
I've worked with our tech team on this and they believe that it's your (jasonvr and jimdarcy) email server. You both have the same parent company for your email domains, which leads us to believe that they updated their blacklist. TalkMail uses a different system, so that's why you're still able to get it.

nothing in my spam folder...

jimdarcy Oct 21, 2017 4:01 am


Originally Posted by IBJoel (Post 28956914)
I've worked with our tech team on this and they believe that it's your (jasonvr and jimdarcy) email server. You both have the same parent company for your email domains, which leads us to believe that they updated their blacklist. TalkMail uses a different system, so that's why you're still able to get it.


the emails came came last night. This is not an issue with email providers or Black lists.

danger Oct 21, 2017 8:21 am


Originally Posted by jimdarcy (Post 28958673)
the emails came came last night. This is not an issue with email providers or Black lists.

I agree. When I had the issue a few months ago (reported above) I changed to a different email address but with the same domain. That worked.

The problem is not email providers.

jackal Oct 21, 2017 8:42 am


Originally Posted by jimdarcy (Post 28957606)
nothing in my spam folder...

A blacklist wouldn't cause it to go into Spam. A blacklist would either bounce the message back to the sender or cause it to be silently bounced and deleted.

A real-life example of a bounce message the company I work for received 16 hours ago (on a non-spam, transactional email requested specifically by the customer):

Code:

An error occurred while trying to deliver the mail to the following recipients:
p***@c***.com
Action: failed
Final-Recipient: rfc822; p***@c***.com
Diagnostic-Code: smtp; 550-Verification failed for <0***@amazonses.com>
 550-Connection rejected: SPAM source amazonses.com is manually blacklisted.
 550 Sender verify failed
Status: 5.3.0


ft101 Oct 24, 2017 6:25 am


Originally Posted by IBJoel (Post 28956914)
I've worked with our tech team on this and they believe that it's your (jasonvr and jimdarcy) email server. You both have the same parent company for your email domains, which leads us to believe that they updated their blacklist. TalkMail uses a different system, so that's why you're still able to get it.

Am I on the same list as jasonvr and jimdarcy? I'm also still getting no notifications.

IBJoel Oct 27, 2017 2:47 pm

You are using a different domain, but the same problem exists with it.

knav2013 Jan 21, 2018 4:03 am

How can I enable notifications for a particular (subscribed) thread. I can see 'instant' enabled for a couple of threads, but everything else is set to 'none'. I cannot seem to change the 'none' to 'instant'. See:

https://cimg7.ibsrv.net/gimg/www.fly...86f8cd4c96.png

lo2e Jan 21, 2018 11:29 am

[MENTION=754954]knav2013[/MENTION] I think you need to unsubscribe from the thread(s) you want to change, then re-subscribe to them with the Instant option selected. As far as I'm aware, there is no way to just change "None" to "Instant" on a particular thread.

Wait! I'm wrong... check the box next to the thread(s) you wish to change, then near the bottom of the screen you'll see "Selected Threads" and a dropdown box, change the dropdown box to "Instant Email Notification"

(I believe there was a time where you had to unsubscribe then resubscribe, but apparently they've fixed it since then! ^)

IBJoel Jan 22, 2018 11:13 am


Originally Posted by lo2e (Post 29320807)
[MENTION=754954]knav2013[/MENTION] I think you need to unsubscribe from the thread(s) you want to change, then re-subscribe to them with the Instant option selected. As far as I'm aware, there is no way to just change "None" to "Instant" on a particular thread.

Wait! I'm wrong... check the box next to the thread(s) you wish to change, then near the bottom of the screen you'll see "Selected Threads" and a dropdown box, change the dropdown box to "Instant Email Notification"

(I believe there was a time where you had to unsubscribe then resubscribe, but apparently they've fixed it since then! ^)

Thanks for the assist!

jimdarcy Mar 11, 2018 5:33 am

Hello Joel, I haven't received any daily emails since last Wednesday. Checked Spam, nothing there, please advise.

IBJoel Mar 12, 2018 10:42 am


Originally Posted by jimdarcy (Post 29510342)
Hello Joel, I haven't received any daily emails since last Wednesday. Checked Spam, nothing there, please advise.

Hi again Jim, were these Forum-level emails or notifications on individual threads you seem to be missing?

jimdarcy Mar 12, 2018 1:21 pm


Originally Posted by IBJoel (Post 29515122)
Hi again Jim, were these Forum-level emails or notifications on individual threads you seem to be missing?

Hi Joel, these are daily forum subscriptions. Happy to send an example to you. Best. Jim

jimdarcy Mar 15, 2018 4:37 am


Originally Posted by jimdarcy (Post 29516012)


Hi Joel, these are daily forum subscriptions. Happy to send an example to you. Best. Jim

Hi Joel, any updates on this? Thanks

jasonvr Mar 15, 2018 9:47 am

All subscriptions for me died on 3/7. Instant thread and daily forum. However I am receiving Talkmail emails.

Fredd Mar 15, 2018 10:14 am


Originally Posted by jasonvr (Post 29528129)
All subscriptions for me died on 3/7. Instant thread and daily forum. However I am receiving Talkmail emails.

I started to get subscription notifications again after switching from my Comcast to my Hotmail account, but I haven't seen a Talkmail email for so long that I'd forgotten they were still being published.

IBJoel Mar 15, 2018 10:58 am


Originally Posted by jimdarcy (Post 29527199)


Hi Joel, any updates on this? Thanks

Hi Jim, I've been looking into this, but no luck. Please send one to [email protected]

IBJoel Mar 15, 2018 11:02 am


Originally Posted by Fredd (Post 29528264)
I started to get subscription notifications again after switching from my Comcast to my Hotmail account, but I haven't seen a Talkmail email for so long that I'd forgotten they were still being published.

So that's a big issue. A lot of email providers block our emails, and that's something that's out of our hands. Even if you WERE getting them, sometimes the provider will update their system and then we're blocked. However, you might see if there's the option to "OK" emails from FlyerTalk, somewhere in your email's settings.

jimdarcy Mar 15, 2018 3:10 pm


Originally Posted by IBJoel (Post 29528481)
So that's a big issue. A lot of email providers block our emails, and that's something that's out of our hands. Even if you WERE getting them, sometimes the provider will update their system and then we're blocked. However, you might see if there's the option to "OK" emails from FlyerTalk, somewhere in your email's settings.

I have received emails every day for months with no issue at 2am CT until last week.

jackal Mar 15, 2018 9:56 pm


Originally Posted by IBJoel (Post 29528481)
So that's a big issue. A lot of email providers block our emails, and that's something that's out of our hands. Even if you WERE getting them, sometimes the provider will update their system and then we're blocked. However, you might see if there's the option to "OK" emails from FlyerTalk, somewhere in your email's settings.

I really don't understand why people continue to insist on using unreliable email providers.

People may be opposed to Google's privacy issues, but they've got email figured out. Legit spam goes to Spam, legit email goes to my inbox, and the false positive/false negative rate is effectively zero. I try to remember to check Spam every 30 days, but when I do, I find at most one or two semi-legit emails (marketing, but ones I did sign up for at one point) in there and never anything personal.

For those truly opposed to Google, Fastmail is an excellent option. 100% of their business is email, and as a paid product, they're pretty motivated to do it right, and they do.

I have friends with Yahoo and a noticeable amount of the time, emails to them (even emails from me, and I'm in their address books) get deleted or delayed. Hotmail is even worse. Comcast is one of the most unreliable large email providers I've ever encountered in modern history, with real, legit, personal correspondence and important transactional email simply disappearing--not going to Spam, not generating a bounce back to the sender, just literally acting as if it were never sent. AOL's better these days than it used to be but it's still unreliable (and as a transactional sender, it drives me nuts when someone requests a response from me and then I get a bounce alert saying "This user only accepts email from specific addresses." OMG).

IMNSHO, this thread should be limited to people who use competent email providers only. ;) I jest, but only a bit... :p

jasonvr Mar 15, 2018 10:22 pm


Originally Posted by jackal (Post 29530447)
I really don't understand why people continue to insist on using unreliable email providers.

People may be opposed to Google's privacy issues, but they've got email figured out. Legit spam goes to Spam, legit email goes to my inbox, and the false positive/false negative rate is effectively zero. I try to remember to check Spam every 30 days, but when I do, I find at most one or two semi-legit emails (marketing, but ones I did sign up for at one point) in there and never anything personal.

For those truly opposed to Google, Fastmail is an excellent option. 100% of their business is email, and as a paid product, they're pretty motivated to do it right, and they do.

I have friends with Yahoo and a noticeable amount of the time, emails to them (even emails from me, and I'm in their address books) get deleted or delayed. Hotmail is even worse. Comcast is one of the most unreliable large email providers I've ever encountered in modern history, with real, legit, personal correspondence and important transactional email simply disappearing--not going to Spam, not generating a bounce back to the sender, just literally acting as if it were never sent. AOL's better these days than it used to be but it's still unreliable (and as a transactional sender, it drives me nuts when someone requests a response from me and then I get a bounce alert saying "This user only accepts email from specific addresses." OMG).

IMNSHO, this thread should be limited to people who use competent email providers only. ;) I jest, but only a bit... :p

So is AT&T competent in your opinion?

jackal Mar 16, 2018 12:35 am


Originally Posted by jasonvr (Post 29530506)
So is AT&T competent in your opinion?

Don't they still outsource their email to Yahoo/SBC? If so, then I feel the same about them as I do about Yahoo.

Fredd Mar 16, 2018 8:12 am


Originally Posted by jackal (Post 29530447)
IMNSHO, this thread should be limited to people who use competent email providers only. ;) I jest, but only a bit... :p


Originally Posted by jasonvr (Post 29530506)
So is AT&T competent in your opinion?


Originally Posted by jackal (Post 29530699)
Don't they still outsource their email to Yahoo/SBC? If so, then I feel the same about them as I do about Yahoo.

Since you're making me feel so terribly out of touch and stuck back in the 20th century with my passé providers, perhaps it would be more efficient for FT simply to offer up a list of providers that work with FT. :p

A discount link and bonus points for paid boutique email providers would incentivize me and other FT Luddites even more. ;)

jackal Mar 16, 2018 11:34 am


Originally Posted by Fredd (Post 29531683)
Since you're making me feel so terribly out of touch and stuck back in the 20th century with my passé providers, perhaps it would be more efficient for FT simply to offer up a list of providers that work with FT. :p

A discount link and bonus points for paid boutique email providers would incentivize me and other FT Luddites even more. ;)

It's not a list of email providers that work with FT.

It's a list of email providers that work.

In my day job, I send a fair bit of transactional email (several thousand pieces per day). I also send about half a million marketing emails a month (from a separate system and domain). There are some people who message me that they never got the email back from me with what they requested. Certain ISPs tend to show up in that list of problems. Others don't. Gmail is by far my largest email recipient (45% of my sends). I literally _never_ hear about problems with anyone using Gmail. Yahoo is my second-largest recipient (15%), and they're the source of about 10% of email issues. Hotmail's next (9%), and they're maybe another 10%. AOL's in fourth place with sends (5%) but at least half of my email issues come from them, maybe more. Comcast is the sixth-largest recipient (3%) but at least another 10% of email issues. The remaining 20% of email issues I encounter are with misconfigured private domains.

Issues with email deliverability are not on IB. The blame rests squarely with the email vendors who just haven't put the resources into figuring out how to make email work. Google, love 'em or hate 'em, has--Gmail just works. For someone like Comcast to be 3% of my sends but 10% of my problems when the largest receiver (Gmail) gets nearly half of my volume and has zero percent of my problems--not to mention AOL who has 5% of my sends and fully half of my problems--should illustrate just how bad these guys are at providing email.

We as transactional senders can do everything we can to maximize deliverability--send from private, high-reputation IP addresses, make sure SPF and DKIM records are properly set, make sure the email content and formatting doesn't give any reason for a scanner to think it's spam, etc., but it's ultimately up to the email provider to correctly decide whether a message is wanted by the end user or not. Most email providers suck at that. Google's figured out how to make that distinction accurately.

I get the joke you're making about FT endorsing a paid boutique provider, but ultimately, having the email you asked for delivered is a benefit to you, not FT. If your current email vendor isn't doing a good job getting the messages you want to you, it's harming you, so it's up to you to fire them, and a paid boutique provider (like Fastmail) is a benefit to you, not FT (think of it as deciding to get a PO box after you've gotten tired of the neighborhood kids stealing mail out of your regular mailbox; your electric company sending you a bill isn't responsible for the fact that the kids stole it out of your mailbox or even that the post office lost it). I'm not suggesting everyone here needs to get a paid boutique provider--Google works perfectly fine in my experience. Some people hate Google, though (understandable--not everyone is happy to trade away what shreds of privacy we all have left for access to a good product), and something like Fastmail is a great option. If you want to stay in the free email realm, what I can say is that Yahoo is a very distant second to Gmail in terms of reliability (though it's better than pretty much all of the other free options or ISP-offered options). Use at your own risk of mail getting stolen by the neighborhood kids.

Fredd Mar 16, 2018 5:54 pm


Originally Posted by jackal (Post 29532543)
It's not a list of email providers that work with FT.

It's a list of email providers that work.

Thanks for that very informative overview. ^ Your stats are fascinating.

I do dislike the various major providers, pretty well in accord with the reasons you've mentioned.

Right now, Comcast is generally working for me (although earlier today I just had a sent email returned from a longtime correspondent :rolleyes:). I've experienced problems over the years with email from such exotic foreign places as Canada and Australia either returned to senders or simply disappearing into their spam filters, with Comcast techs at times virtually blaming me for corresponding with such dodgy sources as, for example, Shaw, one of Canada's major providers. Their various excuses go on and on, but it's never their fault. :mad:

I even had a Comcast rep tell me that email was a free service to Comcast subscribers that I wasn't really paying for, so I really had no right to complain.

I'll have to take a look at Fastmail. There's no question I'm in a rut, and dread the nuisance of changing emails after a decade or more with my comcast.net address.

In closing, I'm glad you got my little joke. You're the second IT guy I've met with a good sense of humor, the first being my son. Come to think of it, you might appreciate my jokes more than he does. :D

jackal Mar 16, 2018 5:58 pm

Well, you never can trust those shifty Canadians. ;)

Fredd Mar 16, 2018 5:59 pm


Originally Posted by jackal (Post 29533923)
Well, you never can trust those shifty Canadians. ;)

There goes the thread. :p


All times are GMT -6. The time now is 8:33 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.