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-   -   The Consolidated "Tech problems after IB's Facebook Connect implementation" thread (https://www.flyertalk.com/forum/technical-support-feedback/1071480-consolidated-tech-problems-after-ibs-facebook-connect-implementation-thread.html)

cblaisd Apr 6, 2010 4:21 pm

The Consolidated "Tech problems after IB's Facebook Connect implementation" thread
 
Let's compile here

http://www.flyertalk.com/forum/13719531-post1.html
Error Message: Invalid API

http://www.flyertalk.com/forum/13719594-post3.html
http://www.flyertalk.com/forum/13720567-post16.html
Spurious history, calls to other pages

http://www.flyertalk.com/forum/13721270-post16.html
http://www.flyertalk.com/forum/techn...avigation.html
Need to use back button twice

http://www.flyertalk.com/forum/13722073-post18.html
Back button doesn't work

http://www.flyertalk.com/forum/13722157-post22.html
Multiple "stuttering" navigation sounds on page-calls

Tulane41 Apr 6, 2010 4:27 pm

Corporate Firewall
 
Like several people have mentioned in other threads - my corporate firewall blocks, among other sites, Facebook. FlyerTalk used to be one of the few sites I could freely access from my office computer.

Now when I try to access each page, the top bar, up until the Facebook link portion, loads and then the page load stalls for a matter of minutes until (presumably) the call to Facebook times out, and then the rest of the page loads.

On at least one try I've counted at least two minutes trying to load a single page. If there isn't a way to disable whichever portion of the code is making a call to facebook.com during the page load, I'm guessing that any of us behind firewalls that block facebook will not practically be able to access FlyerTalk.

jackal Apr 6, 2010 5:12 pm


Originally Posted by Tulane41 (Post 13722204)
Like several people have mentioned in other threads - my corporate firewall blocks, among other sites, Facebook. FlyerTalk used to be one of the few sites I could freely access from my office computer.

Now when I try to access each page, the top bar, up until the Facebook link portion, loads and then the page load stalls for a matter of minutes until (presumably) the call to Facebook times out, and then the rest of the page loads.

On at least one try I've counted at least two minutes trying to load a single page. If there isn't a way to disable whichever portion of the code is making a call to facebook.com during the page load, I'm guessing that any of us behind firewalls that block facebook will not practically be able to access FlyerTalk.

We do the same thing at work. I haven't been at work to test this yet, but if the same thing happens to me, this represents a major problem (not to mention it could be tracked back to me that I was allegedly trying to access Facebook).

I really don't want to have to mess with any ad-blocking software to fix this.

roesner Apr 6, 2010 6:02 pm

This

Originally Posted by jackal (Post 13722417)
..., this represents a major problem (not to mention it could be tracked back to me that I was allegedly trying to access Facebook).

and this


Originally Posted by Tulane41 (Post 13722204)
...Now when I try to access each page, the top bar, up until the Facebook link portion, loads and then the page load stalls for a matter of minutes until (presumably) the call to Facebook times out, and then the rest of the page loads.

would make me leave Flyertalk. How stupid.

Kagehitokiri Apr 6, 2010 6:04 pm

i keep my history in this browser clean/organized, so it is getting REALLY annoying having it add garbage every time an FT page loads.

agree with above too, there are environments where i used to be able to use FT that i will no longer be able to, because of firewall/security. im sure we will be seeing a lot of similar postings from people who either dont have the option of or dont want to mess with FF ....... (and perhaps custom coding) etc.

im totally at a loss as to why a simple (ad) link has to autoredirect or whatever the hell it is doing...

IB-Dick Apr 6, 2010 7:18 pm


Originally Posted by cblaisd (Post 13722170)
Let's compile here
Error Message: Invalid API

Spurious history, calls to other pages

Need to use back button twice

Multiple "stuttering" navigation sounds on page-calls

Re: Invalid API
When we turned on the plugin, for the first 20-30 seconds we needed to set some variables. We had to have the plugin on to set them, and during that period, it threw this error. This should have been an isolated incident.

Re: Spurious history
It is not at all uncommon for websites to make javascript calls to other websites. For instance, when our ads load they make multiple calls to other sites. However, we are planning on adding an opt-out button for registered members who want to suppress the FB integration.

Re: Need to use back button twice
We are working on fixing this.

Re: Multiple "stuttering" navigation sounds on page-calls
We will look into this. Are you using FB connect, or is this happening without linking your accounts?

Re: Work filters
We have a potential workaround that we are going to roll out in the morning.

RichMSN Apr 6, 2010 8:38 pm


Originally Posted by IB-Dick (Post 13723083)
Re: Invalid API
When we turned on the plugin, for the first 20-30 seconds we needed to set some variables. We had to have the plugin on to set them, and during that period, it threw this error. This should have been an isolated incident.

Re: Spurious history
It is not at all uncommon for websites to make javascript calls to other websites. For instance, when our ads load they make multiple calls to other sites. However, we are planning on adding an opt-out button for registered members who want to suppress the FB integration.

Re: Need to use back button twice
We are working on fixing this.

Re: Multiple "stuttering" navigation sounds on page-calls
We will look into this. Are you using FB connect, or is this happening without linking your accounts?

Re: Work filters
We have a potential workaround that we are going to roll out in the morning.

How about just taking the hint that the users don't want this and get rid of it?

Oh, that's right. IB doesn't really care what FTers want.

cblaisd Apr 6, 2010 9:42 pm


Originally Posted by IB-Dick (Post 13723083)
Re: Multiple "stuttering" navigation sounds on page-calls

We will look into this. Are you using FB connect, or is this happening without linking your accounts?

Plain ol' FT. I value my privacy (or what's left of it) too much to have a FB account.

So, I've not linked accounts, I've gotten rid of the FB button, I have FB calls directed in my hosts file to 127.0.0.5, and still the stutter.

Kagehitokiri Apr 6, 2010 9:55 pm


Originally Posted by IB-Dick (Post 13723083)
Re: Spurious history
It is not at all uncommon for websites to make javascript calls to other websites. For instance, when our ads load they make multiple calls to other sites. However, we are planning on adding an opt-out button for registered members who want to suppress the FB integration.

sounds like absolute nonsense to me, ive never seen this before. ("spurious" history)

merrickdb Apr 6, 2010 10:15 pm


Originally Posted by Kagehitokiri (Post 13723932)
sounds like absolute nonsense to me, ive never seen this before. ("spurious" history)

I agree. You guys are doing something wrong with the programming. I use Facebook. And I use Facebook Connect with other sites (where I actually want to have them linked--I certainly don't here) and have never encountered this crap.

Edit: I looked into it a bit more and it appears the web history is coming from Google Friend Connect, not Facebook Connect. Were you guys trying to link Flyertalk with Google Friend Connect too? Remove that partially-implemented crap and I suspect a lot of the problems will go away.

Kiwi Flyer Apr 7, 2010 12:21 am

Page load time for me has gone up considerably since FB connect button was added. :(

lin821 Apr 7, 2010 5:26 am


Originally Posted by RichMSN (Post 13723565)
How about just taking the hint that the users don't want this and get rid of it?

Oh, that's right. IB doesn't really care what FTers want.

Don't you get it that IB didn't, doesn't, and will never get die-hard FTers?

Not sure if that counts as "technical" issues though. (I mean the 2nd part of my statement ;) )

ETA:

Originally Posted by Kiwi Flyer (Post 13724448)
Page load time for me has gone up considerably since FB connect button was added. :(

Same problem here :(

Wasn't sure it's due to location (Asia-based) , or the updated FF 3.6.x Maybe all of the above?

uncertaintraveler Apr 7, 2010 8:12 am


Originally Posted by RichMSN (Post 13723565)
How about just taking the hint that the users don't want this and get rid of it?

^

***

Pages are taking way too long to load.

The stupid little "f Connect" button keeps loading at the last second, causing the page to "bump down"

Does IB want people to even participate in FT anymore? Or are you all content in spending a lot of money and watching your purchase wither away?

jimbo99 Apr 7, 2010 8:26 am


Originally Posted by uncertaintraveler (Post 13725771)
^

***

Pages are taking way too long to load.

The stupid little "f Connect" button keeps loading at the last second, causing the page to "bump down"

Does IB want people to even participate in FT anymore? Or are you all content in spending a lot of money and watching your purchase wither away?

Yes I noticed this - not everyone is on a nice fast connection... And alot of FTers are by their nature moving around, posting from congested public wifi etc.

LIH Prem Apr 7, 2010 8:38 am


Originally Posted by IB-Dick (Post 13723083)
Re: Need to use back button twice
We are working on fixing this.

What caused it? The new facebook banner? Something weird is going on there with a call to google, but the history just shows the same page 2x in my history.

-David

LRD Apr 7, 2010 8:40 am


Originally Posted by jimbo99 (Post 13725858)
Yes I noticed this - not everyone is on a nice fast connection... And alot of FTers are by their nature moving around, posting from congested public wifi etc.

But, from your response in the Facebook Connect FAQ thread...

Originally Posted by jimbo99 (Post 13720067)
THANKS! This gets rid of the whole thing.

I thought you weren't having any problems.

Is one of my suggestions not working for you anymore?

goalie Apr 7, 2010 9:44 am


Originally Posted by IB-Dick (Post 13723083)
Re: Spurious history
It is not at all uncommon for websites to make javascript calls to other websites. For instance, when our ads load they make multiple calls to other sites. However, we are planning on adding an opt-out button for registered members who want to suppress the FB integration....

here's one of the links that i'm getting for my "spurious history" (which just stated appearing today):

http://mc8tdi0ripmbpds25eboaupdulrit...ken=1934965686 (copy and paste the link into a text editor or word to see it in its entirety and it looks like it's f/b-f/t related as i see ""friendconnect" in it)

and this is what i get if i access that page:


We're sorry...

We were unable to handle your request. Please try again or return a bit later.
personal laptop at home using my own network with my firewall enabled and no issues prior to this morning

jimbo99 Apr 7, 2010 10:47 am


Originally Posted by LRD (Post 13725953)
But, from your response in the Facebook Connect FAQ thread...
I thought you weren't having any problems.

Is one of my suggestions not working for you anymore?

No working fine! Apologies if not clear. Originally using ....... myself I got rid of the button only. The line on which it appeared narrowed slightly but was still there. Your first suggesting got "rid of the whole thing", ie that facebook line. Your second suggestion got rid of all the flyertalk branding stuff at the top of the page - just as you said.

Thanks again.

Kagehitokiri Apr 7, 2010 11:39 am

"spurious" history fixed? nice ^

goalie Apr 7, 2010 12:00 pm


Originally Posted by Kagehitokiri (Post 13727022)
"spurious" history fixed? nice ^

yup, appears to be fixed ^

Shuttle-Bored Apr 8, 2010 4:54 am


Originally Posted by IB-Dick (Post 13723083)
Re: Work filters
We have a potential workaround that we are going to roll out in the morning.

Did this workaround get rolled out? If so, I'm afraid it hasn't worked.

Tulane41 Apr 8, 2010 8:06 am


Originally Posted by Shuttle-Bored (Post 13732065)
Did this workaround get rolled out? If so, I'm afraid it hasn't worked.

+1.

It took me close to 20 minutes to load this thread, see that there was no update, click to respond, and to post this response.

And for now I'm naively looking past the good point made above that my firm's IT logs probably show that I'm trying to access Facebook repeatedly when I'm opening these pages.

Please offer an option to disable the Facebook call.

Shuttle-Bored Apr 8, 2010 10:39 am


Originally Posted by Tulane41 (Post 13732807)
And for now I'm naively looking past the good point made above that my firm's IT logs probably show that I'm trying to access Facebook repeatedly when I'm opening these pages.

Please offer an option to disable the Facebook call.

Actually, that's a fair point. Initially my opposition was on the grounds that this slowed my browsing experience down. The consequence that everytime I move to another page on FT was logging an attempted access to Facebook had passed me by. And it's not a consequence I'm particularly pleased about.

Oh well, no more FT from the office until this mess is fixed. :( :td:

IB-Dick Apr 8, 2010 12:22 pm


Originally Posted by Shuttle-Bored (Post 13732065)
Did this workaround get rolled out? If so, I'm afraid it hasn't worked.

Unfortunately, our work around didn't jive with FB. We'll have the ability to disable the FB script here at some point.

cj001f Apr 8, 2010 12:51 pm


Originally Posted by IB-Dick (Post 13734499)
Unfortunately, our work around didn't jive with FB. We'll have the ability to disable the FB script here at some point.

:confused: What kind of "user enhancement" is this that you have to run what you do here by facebook?

the_happiness_store Apr 8, 2010 4:37 pm

I'm sure that some money changed hands.

IB-Dick Apr 8, 2010 5:37 pm


Originally Posted by cj001f (Post 13734717)
:confused: What kind of "user enhancement" is this that you have to run what you do here by facebook?

Every site that uses Facebook connect loads a javascript from Facebook's servers. This javascript is created dynamically by Facebook, and is not a static file.

Since people are having a problem with corporate firewalls, we created a Flyertalk cname for the sub-domain that the script loads from. Unfortunately, when Facebook's servers build that dynamic script, they look at the requested URI, and if they don't recognize it, the script errors out.

We don't run anything by Facebook. When I tried calling Mark Zuckerberg it went straight to voicemail.


Originally Posted by the_happiness_store (Post 13736102)
I'm sure that some money changed hands.

This is 100% false.

Silver Fox Apr 11, 2010 7:34 am

Just wanted to add weight to the "ever since fb it is taking ages to load" discussion.

jackal Apr 12, 2010 4:41 am


Originally Posted by Silver Fox (Post 13749164)
Just wanted to add weight to the "ever since fb it is taking ages to load" discussion.

Did you disable the Facebook Connect feature at the bottom of your "Edit Options" screen?

Silver Fox Apr 12, 2010 5:24 am


Originally Posted by jackal (Post 13753580)
Did you disable the Facebook Connect feature at the bottom of your "Edit Options" screen?

I didn't because it says "Hide it from the forum bar" (or summat similar) not "Click here to disable it". I have now clicked it. Ta.


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