Trouble logging in to Website? Cyberattack August-September 2022
Aug 27, 2022, 9:18 am
#1
Original Poster
Join Date: Sep 2021
Posts: 19
Trouble logging in to Website? Cyberattack August-September 2022
I was wondering if anyone else was having trouble logging in to the TAP Miles&go account. I noticed on their website that they were a target of a cyber attack. Has anyone else been able to login? The system won't even allow me to reset my password.
Aug 27, 2022, 2:21 pm
#2
Join Date: Dec 2019
Location: Cambridge, UK
Posts: 26
Yep, I haven't been able to log in since Thursday night (25/08). I called on Friday morning and was told that they're aware of the issue, with no timeline for a fix.
Aug 28, 2022, 1:56 pm
#6
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold, All Gold
Posts: 1,180
I've had no problem accessing bookings, only my frequent flyer account.
Had a phone call with the Gold line today and they still have no prevision as for when the issue will be sorted out.
Had a phone call with the Gold line today and they still have no prevision as for when the issue will be sorted out.
Aug 29, 2022, 3:22 am
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I notice that on Chrome I am only getting the "lite" version of the TAP website, whereas on Edge I can get to the full website (but can't login to my account yet). The main website has a note dated 26 August to say that the cyber attack has been blocked but they are still resolving the stability on the web site and app.
The full website for me in the UK is
https://www.flytap.com/en-gb/
and Chrome changes this to
https://booking.flytap.com/lite/
The full website for me in the UK is
https://www.flytap.com/en-gb/
and Chrome changes this to
https://booking.flytap.com/lite/
Aug 30, 2022, 7:42 am
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Well spotted, I am also able to get in today, which wasn't possible yesterday. I guess Miles and Go members should check their Balances and Transactions screen, just to check it looks ok.
It was a bit odd that TAP would not clearly spell out that M&G / logins were disabled, instead there was a vague note about the app and website "registering some instability", which wasn't even visible to Chrome users bounced off to the Lite version of TAP's website.
It was a bit odd that TAP would not clearly spell out that M&G / logins were disabled, instead there was a vague note about the app and website "registering some instability", which wasn't even visible to Chrome users bounced off to the Lite version of TAP's website.
Sep 2, 2022, 8:05 am
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I am able to login on both App and website and see current bookings directly.