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-   -   switched name/surname in TAP M&G (https://www.flyertalk.com/forum/tap-air-portugal-miles-go/2077279-switched-name-surname-tap-m-g.html)

fifty_two Apr 27, 2022 9:35 am
switched name/surname in TAP M&G
 
Hi

by accident when suscribing to TP i made a mistake and reversed my first and last name

I submitted a ticket to ask for change 10 days ago and still no news

I will need to buy TK tickets this week (flight is in 18 days)

So to avoid paperwork and have my flights credited automatically , i was wondering if it is better for me to keep same mistake when i will buy my tickets before they correct it or fill-in all details correctly and hope TP customer service will be able to do their job

SK AAR Apr 28, 2022 12:48 am
Open a new account and ask M&G to close the account with switched names?

It is not advisable to enter switched names in the TK ticket - most likely you will be able to travel, but nevertheless you shouldn't do it. You need to rely on that TP CS eventually will rectify your mistake.

fifty_two Apr 28, 2022 3:58 am
Originally Posted by SK AAR (Post 34202992)
Open a new account and ask M&G to close the account with switched names?.
Not possible

Originally Posted by SK AAR (Post 34202992)
It is not advisable to enter switched names in the TK ticket - most likely you will be able to travel, but nevertheless you shouldn't do it. You need to rely on that TP CS eventually will rectify your mistake.
So next question , how quick and/or efficient in general is the TP CS ??

SK AAR Apr 28, 2022 4:44 am
Originally Posted by fifty_two (Post 34203235)
So next question , how quick and/or efficient in general is the TP CS ??
I'm afraid no first hand experience. Could easily take several weeks I assume.

fifty_two Apr 28, 2022 9:40 am
ok thanks , will wait and see


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