EU 261 claim for TAP cancellations

Old Jan 19, 22, 2:06 pm
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EU 261 claim for TAP cancellations

Where do I send the claim against TAP on a January 6 flight that was cancelled?

also having difficulty discovering the reason of cancellation. Iíve called TAP twice and reps canít provide me an answer. I also emailed, they said I need to call ha. Is this public info online?

TP927 & TP1485 weíre both cancelled Jan 6
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Old Jan 20, 22, 12:07 pm
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Old Jan 20, 22, 12:27 pm
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The website will list the contact center relevant to your country. Did you not receive any notification of the cancellation?
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Old Jan 22, 22, 11:28 am
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Originally Posted by LondonElite
The website will list the contact center relevant to your country. Did you not receive any notification of the cancellation?
I did upon arrival to Zurich. A few hours in advance.
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Old Jan 22, 22, 12:09 pm
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Originally Posted by rickastleyjr
I did upon arrival to Zurich. A few hours in advance.
I meant a reason for the cancellation.
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Old Jan 22, 22, 12:31 pm
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Originally Posted by LondonElite
I meant a reason for the cancellation.
no I didnít. Iíve called TAP HQ and they wonít tell me 😕
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Old Jan 22, 22, 1:51 pm
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I can’t access my ExpertFlyer account right now, but the reason for cancellation should be visible there. Maybe someone else can post it for you. I would just file a claim and let them explain why.
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Old Jan 22, 22, 2:24 pm
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For EU261, do I just mail a letter to HQ and use a template online? Any best practices you can share?
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Old Jan 22, 22, 3:53 pm
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I would mail it to their CS department relevant for your country. There is no need for anything specialised, just keep it simple and to the point. Don’t belabor anything with emotion, just state the facts. There is a great thread in the BA forum on this. Read that wiki.
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Old Jan 24, 22, 7:15 pm
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Could I email them or does it work better to physically mail it to Lisbon Head Office? I am not seeing an address for a USA office.
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Old Jan 25, 22, 5:14 am
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Originally Posted by LondonElite
I canít access my ExpertFlyer account right now, but the reason for cancellation should be visible there. Maybe someone else can post it for you. I would just file a claim and let them explain why.
Where does that functionality exist in ExpertFlyer ? I'm struggling with obtaining similar data
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Old Jan 25, 22, 6:22 am
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Originally Posted by JeffBHD
Where does that functionality exist in ExpertFlyer ? I'm struggling with obtaining similar data
One of the tabs has flight information.
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Old Jan 25, 22, 9:33 am
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Originally Posted by LondonElite
One of the tabs has flight information.
Cheers. Historic data only available for 7 days unfortunately (on my version).
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Old Feb 1, 22, 6:55 am
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I was also travelling on TP1485 but on 4th Jan and this was cancelled too with no explanation given.

I filed for EU261 on 6th Jan and the current status is still 'under analysis'

Is there a time limit for them responding to it or any suggestions what I can do next?
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Old Feb 1, 22, 6:57 am
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Originally Posted by wcel
I was also travelling on TP1485 but on 4th Jan and this was cancelled too with no explanation given.

I filed for EU261 on 6th Jan and the current status is still 'under analysis'

Is there a time limit or suggestions what I can do next?
Did you mail yours in with any proof of sending such as registered mail, etc?
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