Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > TAP Air Portugal | Miles&Go
Reload this Page >

EU 261 claim for TAP cancellations

Register
Community
Wiki Posts
Today's Posts
Search

EU 261 claim for TAP cancellations

Thread Tools
 
Search this Thread
 
Old Jan 19, 2022, 2:06 pm
  #1  
Original Poster
 
Join Date: Dec 2017
Posts: 24
EU 261 claim for TAP cancellations
Where do I send the claim against TAP on a January 6 flight that was cancelled?

also having difficulty discovering the reason of cancellation. I’ve called TAP twice and reps can’t provide me an answer. I also emailed, they said I need to call ha. Is this public info online?

TP927 & TP1485 we’re both cancelled Jan 6
rickastleyjr is offline  
Reply
Old Jan 20, 2022, 12:07 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,780
Most likely staff shortage following Omicron outbreak
SK AAR is offline  
Reply
Old Jan 20, 2022, 12:27 pm
  #3  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
The website will list the contact center relevant to your country. Did you not receive any notification of the cancellation?
LondonElite is offline  
Reply
Old Jan 22, 2022, 11:28 am
  #4  
Original Poster
 
Join Date: Dec 2017
Posts: 24
Originally Posted by LondonElite
The website will list the contact center relevant to your country. Did you not receive any notification of the cancellation?
I did upon arrival to Zurich. A few hours in advance.
rickastleyjr is offline  
Reply
Old Jan 22, 2022, 12:09 pm
  #5  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Originally Posted by rickastleyjr
I did upon arrival to Zurich. A few hours in advance.
I meant a reason for the cancellation.
LondonElite is offline  
Reply
Old Jan 22, 2022, 12:31 pm
  #6  
Original Poster
 
Join Date: Dec 2017
Posts: 24
Originally Posted by LondonElite
I meant a reason for the cancellation.
no I didn’t. I’ve called TAP HQ and they won’t tell me 😕
rickastleyjr is offline  
Reply
Old Jan 22, 2022, 1:51 pm
  #7  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I can’t access my ExpertFlyer account right now, but the reason for cancellation should be visible there. Maybe someone else can post it for you. I would just file a claim and let them explain why.
LondonElite is offline  
Reply
Old Jan 22, 2022, 2:24 pm
  #8  
Original Poster
 
Join Date: Dec 2017
Posts: 24
For EU261, do I just mail a letter to HQ and use a template online? Any best practices you can share?
rickastleyjr is offline  
Reply
Old Jan 22, 2022, 3:53 pm
  #9  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I would mail it to their CS department relevant for your country. There is no need for anything specialised, just keep it simple and to the point. Don’t belabor anything with emotion, just state the facts. There is a great thread in the BA forum on this. Read that wiki.
LondonElite is offline  
Reply
Old Jan 24, 2022, 7:15 pm
  #10  
Original Poster
 
Join Date: Dec 2017
Posts: 24
Could I email them or does it work better to physically mail it to Lisbon Head Office? I am not seeing an address for a USA office.
rickastleyjr is offline  
Reply
Old Jan 25, 2022, 5:14 am
  #11  
 
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Originally Posted by LondonElite
I can’t access my ExpertFlyer account right now, but the reason for cancellation should be visible there. Maybe someone else can post it for you. I would just file a claim and let them explain why.
Where does that functionality exist in ExpertFlyer ? I'm struggling with obtaining similar data
JeffBHD is offline  
Reply
Old Jan 25, 2022, 6:22 am
  #12  
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Originally Posted by JeffBHD
Where does that functionality exist in ExpertFlyer ? I'm struggling with obtaining similar data
One of the tabs has flight information.
LondonElite is offline  
Reply
Old Jan 25, 2022, 9:33 am
  #13  
 
Join Date: Nov 2004
Programs: BA Gold, Marriott Titanium
Posts: 574
Originally Posted by LondonElite
One of the tabs has flight information.
Cheers. Historic data only available for 7 days unfortunately (on my version).
JeffBHD is offline  
Reply
Old Feb 1, 2022, 6:55 am
  #14  
 
Join Date: Jun 2018
Location: Scotland
Posts: 169
I was also travelling on TP1485 but on 4th Jan and this was cancelled too with no explanation given.

I filed for EU261 on 6th Jan and the current status is still 'under analysis'

Is there a time limit for them responding to it or any suggestions what I can do next?
wcel is offline  
Reply
Old Feb 1, 2022, 6:57 am
  #15  
Original Poster
 
Join Date: Dec 2017
Posts: 24
Originally Posted by wcel
I was also travelling on TP1485 but on 4th Jan and this was cancelled too with no explanation given.

I filed for EU261 on 6th Jan and the current status is still 'under analysis'

Is there a time limit or suggestions what I can do next?
Did you mail yours in with any proof of sending such as registered mail, etc?
rickastleyjr is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.