TAP US-Europe in Summer from $248 RT in Biz -- Will TAP honor these fares?
Mar 5, 2021, 9:56 am
#17
Original Poster
Join Date: Jun 2020
Posts: 196
Any idea of what the Portuguese consumer law as far as flights is concerned says about this issue?
One of my flights is within a couple of weeks. They better hurry up
Mar 5, 2021, 10:00 am
#18
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
I booked via an OTA. Seems like TAP keeps the issuance and billing of tickets via OTAs very separate.
Any idea of what the Portuguese consumer law as far as flights is concerned says about this issue?
One of my flights is within a couple of weeks. They better hurry up
Any idea of what the Portuguese consumer law as far as flights is concerned says about this issue?
One of my flights is within a couple of weeks. They better hurry up
Mar 5, 2021, 12:25 pm
#19
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,383
Just received this email directly from TAP:
TAP regrets to inform that, due to an error in the system on which your reservation was issued, the reservation had to be annulled.
TAP is already refunding you of the amount paid through the form of payment used. If the reservation was made through a travel agency, we kindly ask you to contact the agency to check the refund conditions.
We apologize for the inconvenience and hope to have you on board soon. TAP Air Portugal
TAP regrets to inform that, due to an error in the system on which your reservation was issued, the reservation had to be annulled.
TAP is already refunding you of the amount paid through the form of payment used. If the reservation was made through a travel agency, we kindly ask you to contact the agency to check the refund conditions.
We apologize for the inconvenience and hope to have you on board soon. TAP Air Portugal
Mar 5, 2021, 12:33 pm
#22
Join Date: Mar 2021
Posts: 1
Just got the message for one of my bookings...
Just received this email directly from TAP:
TAP regrets to inform that, due to an error in the system on which your reservation was issued, the reservation had to be annulled.
TAP is already refunding you of the amount paid through the form of payment used. If the reservation was made through a travel agency, we kindly ask you to contact the agency to check the refund conditions.
We apologize for the inconvenience and hope to have you on board soon. TAP Air Portugal
TAP regrets to inform that, due to an error in the system on which your reservation was issued, the reservation had to be annulled.
TAP is already refunding you of the amount paid through the form of payment used. If the reservation was made through a travel agency, we kindly ask you to contact the agency to check the refund conditions.
We apologize for the inconvenience and hope to have you on board soon. TAP Air Portugal
Mar 5, 2021, 1:53 pm
#23
Join Date: Mar 2021
Posts: 1
I got the same email. Flight from BOS-FNC connecting through LIS. Everything showed fine on the website except for my return connecting flight from FNC to LIS. Called in and was told the flight was cancelled and they rebooked me on one that left an hour earlier. Hopefully they just canceled some underperforming connections.
Mar 5, 2021, 2:08 pm
#24
Join Date: Mar 2021
Posts: 2
I got the same email. My online reservation number did not have anything saying it was cancelled. Called TAP and the lady said I had nothing to worry about and that my flight was not cancelled. Ill be checking this periodically to make sure those peeps don't pull a fast one on me. Im looking forward to my first international business class experience
Mar 5, 2021, 2:16 pm
#25
Join Date: Mar 2021
Posts: 2
I got the same email. My online reservation number did not have anything saying it was cancelled. Called TAP and the lady said I had nothing to worry about and that my flight was not cancelled. Ill be checking this periodically to make sure those peeps don't pull a fast one on me. Im looking forward to my first international business class experience
SCRAP THAT - booking has been cancelled.... seems like i did have something to worry about.
SCRAP THAT - booking has been cancelled.... seems like i did have something to worry about.
Mar 5, 2021, 3:22 pm
#27
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 644
I booked not a $200 ticket, but still happy for me, a $1300 r/t "Exec" (business) from SFO-LIS-OPO. Got the cancel email this AM. Just called and spoke a very nice and helpful rep who explained that in spite of the "cancel/refund" email, they are working on salvaging some of these. She advised although email said canceled/refunded, what she saw was that my ticket was still alive (but not visible anymore on their website to me). Asked me to hang loose and await further communications in the next 24 hours. Honestly, anything $2000 or less r/t to EU in a decent cabin is a great value. I'm relaxing and seeing how this shakes out.
Not sure how accurate or relevant the data point, but she mentioned the Executive class tickets seemed to be the ones affected.
I have two other bookings made in past two weeks that are unaffected (she checked these as well).
PS- I booked directly through TAP website. Lesson learned the hard way with AmEx travel during covid last March. Ugh.
Not sure how accurate or relevant the data point, but she mentioned the Executive class tickets seemed to be the ones affected.
I have two other bookings made in past two weeks that are unaffected (she checked these as well).
PS- I booked directly through TAP website. Lesson learned the hard way with AmEx travel during covid last March. Ugh.
Mar 5, 2021, 3:27 pm
#28
Join Date: Nov 2009
Location: SFO
Programs: UA Gold, AS Gold, SPG Gold, HH Gold
Posts: 113
I booked not a $200 ticket, but still happy for me, a $1300 r/t "Exec" (business) from SFO-LIS-OPO. Got the cancel email this AM. Just called and spoke a very nice and helpful rep who explained that in spite of the "cancel/refund" email, they are working on salvaging some of these. She advised although email said canceled/refunded, what she saw was that my ticket was still alive (but not visible anymore on their website to me). Asked me to hang loose and await further communications in the next 24 hours. Honestly, anything $2000 or less r/t to EU in a decent cabin is a great value. I'm relaxing and seeing how this shakes out.
Not sure how accurate or relevant the data point, but she mentioned the Executive class tickets seemed to be the ones affected.
I have two other bookings made in past two weeks that are unaffected (she checked these as well).
Not sure how accurate or relevant the data point, but she mentioned the Executive class tickets seemed to be the ones affected.
I have two other bookings made in past two weeks that are unaffected (she checked these as well).
Mar 5, 2021, 3:35 pm
#29
Join Date: Feb 2018
Programs: Hyatt Lifetime Globalist
Posts: 644
I booked several of the Qatar "Kiev fares" last April at sub-$2000 r/t, F and QSuites, changeable basically to anywhere, and Qatar stood behind all of those, some of which were $1300 range. That'll go down as one of the best deals in a lifetime.
Book a $250 r/t business class from USA to Europe however, it's pretty much a foregone conclusion what is in your future.
Mar 5, 2021, 4:13 pm
#30
Join Date: Nov 2009
Location: SFO
Programs: UA Gold, AS Gold, SPG Gold, HH Gold
Posts: 113
Will do. You have to think fares like ours are "awesome", but not "incredible" right? lol. I think some of us got caught up in the scramble to back out of the "implausible" fares
I booked several of the Qatar "Kiev fares" last April at sub-$2000 r/t, F and QSuites, changeable basically to anywhere, and Qatar stood behind all of those, some of which were $1300 range. That'll go down as one of the best deals in a lifetime.
Book a $250 r/t business class from USA to Europe however, it's pretty much a foregone conclusion what is in your future.
I booked several of the Qatar "Kiev fares" last April at sub-$2000 r/t, F and QSuites, changeable basically to anywhere, and Qatar stood behind all of those, some of which were $1300 range. That'll go down as one of the best deals in a lifetime.
Book a $250 r/t business class from USA to Europe however, it's pretty much a foregone conclusion what is in your future.
One difference for me was that I booked it using the Chase UR portal, so I hope that doesn't end up biting me in the butt. Which number did you call to chat with them re your reservation btw? (I called their US # and then they re-routed me to HQ which I think is already closed for the day).
Update: Like others, I now have a big ... TAP credit in my account smh
Last edited by ac737; Mar 5, 2021 at 4:32 pm
