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Rebooking on website after cancellations

Rebooking on website after cancellations

Old Aug 6, 20, 12:27 am
  #1  
Original Poster
 
Join Date: Jan 2011
Location: Paris, France
Programs: FB LTPE, EK Silver, SK Diamond, Marriott Amb+LTT, IHG Spire, Accorhotels Gold
Posts: 1,508
Rebooking on website after cancellations

Good morning,

On 2 different PNRs for September, I got various cancellations recently, following the recent program changes for YUL.
I am trying to rebook myself with the website, but I guess as the PNR still has the old cancelled flights, I get errors stating that first leg cannot be after the second, etc.

Is anyone experiencing the same issues?
What is the rebooking policy in case of cancellations? I do not want vouchers or a refund, as this fare is not available anymore.

Thanks
olivedel
olivedel is offline  
Old Aug 7, 20, 4:14 am
  #2  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 6,426
You need to call TAP for rebooking.

Most likely you will be asked to pay the fare difference, but give it a try.
SK AAR is offline  
Old Aug 8, 20, 8:19 am
  #3  
Original Poster
 
Join Date: Jan 2011
Location: Paris, France
Programs: FB LTPE, EK Silver, SK Diamond, Marriott Amb+LTT, IHG Spire, Accorhotels Gold
Posts: 1,508
Originally Posted by SK AAR View Post
You need to call TAP for rebooking.
I guess... I wanted to avoid calling as much as I could as I spent countless hours on the phone handling numerous cancellations and rebookings.
I tried Social Networks but got no reply yet.

Originally Posted by SK AAR View Post
Most likely you will be asked to pay the fare difference, but give it a try.
That would be a first for me in this crisis. But with TAP I am ready for everything...
olivedel is offline  
Old Aug 11, 20, 5:03 pm
  #4  
 
Join Date: Mar 2011
Location: Canada
Programs: UA 1K, Marriott Bonvoy PLAT, Priority Pass, Star Alliance Gold
Posts: 3,247
two strikes ?

Originally Posted by SK AAR View Post
You need to call TAP for rebooking.
Most likely you will be asked to pay the fare difference, but give it a try.
Calling TAP (from Canada, at least) does not work. Constant busy signal 7/24.
Worse, I e-mailed the address shown on the cancellation confirmation ([email protected])
Rec'd the following error message:
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
I knew reaching TAP was a challenge, but this is ridiculous!
Antonio8069 is offline  

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