Rebooking on website after cancellations
 

Good morning,

On 2 different PNRs for September, I got various cancellations recently, following the recent program changes for YUL.
I am trying to rebook myself with the website, but I guess as the PNR still has the old cancelled flights, I get errors stating that first leg cannot be after the second, etc.

Is anyone experiencing the same issues?
What is the rebooking policy in case of cancellations? I do not want vouchers or a refund, as this fare is not available anymore.

Thanks
olivedel

You need to call TAP for rebooking.

Most likely you will be asked to pay the fare difference, but give it a try.

I guess... I wanted to avoid calling as much as I could as I spent countless hours on the phone handling numerous cancellations and rebookings.
I tried Social Networks but got no reply yet.

That would be a first for me in this crisis. But with TAP I am ready for everything... :rolleyes:

two strikes ?
 

Calling TAP (from Canada, at least) does not work. Constant busy signal 7/24.
Worse, I e-mailed the address shown on the cancellation confirmation ([email protected])
Rec'd the following error message:
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.
I knew reaching TAP was a challenge, but this is ridiculous!