TAP Air Portugal covid19 refund
May 28, 2020, 11:03 am
#1
Original Poster
Join Date: May 2020
Posts: 1
TAP Air Portugal covid19 refund
I booked travel at the beginning of January for flights in July. I am high-risk and cannot travel to Spain from Miami. I need to cancel but the airline is only offering a voucher for the amount to be used within one year. I want my money refunded. What are my options? Thanks. Nelida Mejia
May 28, 2020, 11:23 am
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,605
Have a look in the TAP forum.
https://www.flyertalk.com/forum/tap-...-miles-go-767/
A friend of mine had the same issue, and he just did a charge back on his Amex.
Note that flights *may* be going in July. In which case you may be out of luck if you choose not to fly.
https://www.flyertalk.com/forum/tap-...-miles-go-767/
A friend of mine had the same issue, and he just did a charge back on his Amex.
Note that flights *may* be going in July. In which case you may be out of luck if you choose not to fly.
May 28, 2020, 2:41 pm
#3
Join Date: Aug 2013
Posts: 1,710
You probably want to check out this thread: Cancelling and getting a refund from TAP .
May 30, 2020, 12:17 am
#4
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I booked travel at the beginning of January for flights in July. I am high-risk and cannot travel to Spain from Miami. I need to cancel but the airline is only offering a voucher for the amount to be used within one year. I want my money refunded. What are my options? Thanks. Nelida Mejia
May 30, 2020, 12:24 am
#5
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
You will need to wait until shortly before the flight to see whether it is cancelled. If it is you should get a refund but will probably end up with a voucher. If the flight isn’t cancelled, the rules of the ticket apply. If you cannot or don’t want to travel you should take this up with your travel insurance. A chargeback may work in the former case, although there are increasing reports that card issuers are refusing these if a voucher has been offered. It won’t work at all in the latter case.
Welcome to FT!
Welcome to FT!
Jan 17, 2021, 12:26 am
#7
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
Jan 17, 2021, 10:38 am
#8
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,825
I booked travel at the beginning of January for flights in July. I am high-risk and cannot travel to Spain from Miami. I need to cancel but the airline is only offering a voucher for the amount to be used within one year. I want my money refunded. What are my options? Thanks. Nelida Mejia
Jan 18, 2021, 1:02 am
#9
Join Date: Apr 2019
Posts: 164
I submitted my online request for the voucher just now. Hopefully it will take less than 48 hours for them to issue it! Can you redeem the voucher online to book the new flight?
Jan 18, 2021, 1:16 am
#10
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
I am still waiting for mine so I don't think that you will have yours in 48 hours and yes online and in currency which you used (or OTA paid).
Jan 20, 2021, 3:17 am
#12
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,825
1 segment of my return ticket to Brazil next month just got cancelled. Actually, it is convenient as there is no chance that I'm able to travel to Brazil next month in the current situation.
If I contact TP, will TP be prepared to issue voucher for a ticket booked via OTA? (rather than requesting a refund to my credit card which will take ages to be processed by the OTA if received at all).
Actually, I would prefer my ticket to be "put on ice" and be rebooked later when things are more clear, but I'm not sure if TP will do that for OTA tickets?
If I contact TP, will TP be prepared to issue voucher for a ticket booked via OTA? (rather than requesting a refund to my credit card which will take ages to be processed by the OTA if received at all).
Actually, I would prefer my ticket to be "put on ice" and be rebooked later when things are more clear, but I'm not sure if TP will do that for OTA tickets?
Jan 20, 2021, 3:20 am
#13
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
1 segment of my return ticket to Brazil next month just got cancelled. Actually, it is convenient as there is no chance that I'm able to travel to Brazil next month in the current situation.
If I contact TP, will TP be prepared to issue voucher for a ticket booked via OTA? (rather than requesting a refund to my credit card which will take ages to be processed by the OTA if received at all).
Actually, I would prefer my ticket to be "put on ice" and be rebooked later when things are more clear, but I'm not sure if TP will do that for OTA tickets?
If I contact TP, will TP be prepared to issue voucher for a ticket booked via OTA? (rather than requesting a refund to my credit card which will take ages to be processed by the OTA if received at all).
Actually, I would prefer my ticket to be "put on ice" and be rebooked later when things are more clear, but I'm not sure if TP will do that for OTA tickets?
Jan 20, 2021, 3:32 am
#14
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,825
OK -thanks. Do you expect the voucher to be in the amount that you paid to the OTA - or in the (unknown) amount the OTA paid to TP?
If it will be the latter I hesitate to let TP issue a voucher, because when I look up my reservation on TP webpage I see the ticket amount stated as EUR 71 (which is only about 1/5 of the amount that I paid). I would not be happy to receive a voucher of only EUR 71 from TP if TP considers this amount to be ticket price.
If it will be the latter I hesitate to let TP issue a voucher, because when I look up my reservation on TP webpage I see the ticket amount stated as EUR 71 (which is only about 1/5 of the amount that I paid). I would not be happy to receive a voucher of only EUR 71 from TP if TP considers this amount to be ticket price.
Jan 20, 2021, 3:40 am
#15
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
OK -thanks. Do you expect the voucher to be in the amount that you paid to the OTA - or in the (unknown) amount the OTA paid to TP?
If it will be the latter I hesitate to let TP issue a voucher, because when I look up my reservation on TP webpage I see the ticket amount stated as EUR 71 (which is only about 1/5 of the amount that I paid). I would not be happy to receive a voucher of only EUR 71 from TP if TP considers this amount to be ticket price.
If it will be the latter I hesitate to let TP issue a voucher, because when I look up my reservation on TP webpage I see the ticket amount stated as EUR 71 (which is only about 1/5 of the amount that I paid). I would not be happy to receive a voucher of only EUR 71 from TP if TP considers this amount to be ticket price.