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TAP Air Portugal Offering Status Match

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Old Apr 1, 2022, 11:16 am
  #286  
 
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,058
I've also not heard a thing other than an initial acknowledgement email of the status match request
Thats after a fortnight
Earthman is offline  
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Old Apr 4, 2022, 3:45 am
  #287  
 
Join Date: Mar 2022
Location: Finland
Posts: 6
Lets have another question. Somebody who has requested status match in March. Has anybody got any approvals? Customer service is talking around 30 day delay.. but that ship has already sailed for me and many others.. So I'm just wondering that has anybody had any success with this process?
Juuzou is offline  
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Old Apr 4, 2022, 4:28 am
  #288  
 
Join Date: Jul 2005
Location: Dublin,Ireland and Nice France
Programs: BA Gold
Posts: 2,058

I just got the above email,something about an Easter bunny offer
I'm totally confused

Is this the status match and I have to 'buy' it for €399 ? For just priority boarding? 700 and not even a lounge ?
I thought I'd already joined btw

Is this status match offer turning into an other airlines customer fishing expedition without a match ?
I'm keen to try tap as they have Dub Lis flights and am keen to try their transatlantics's but not if this is whats going on
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Old Apr 4, 2022, 5:14 am
  #289  
 
Join Date: Mar 2022
Location: Finland
Posts: 6
I think that is just marketin email. Nothing to do with Status Match.

That is actually only thing what is working like clockwork in TAP. You will get spam regulary
corporate-wage-slave likes this.
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Old Apr 4, 2022, 2:22 pm
  #290  
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Join Date: Feb 2022
Posts: 230
Originally Posted by Juuzou
Lets have another question. Somebody who has requested status match in March. Has anybody got any approvals? Customer service is talking around 30 day delay.. but that ship has already sailed for me and many others.. So I'm just wondering that has anybody had any success with this process?
I applied in February and still nothing, I am going to call them. This is insane.
bakrgby is offline  
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Old Apr 4, 2022, 2:34 pm
  #291  
 
Join Date: Sep 2020
Posts: 291
No, this is normal. Tap took more than two years to reply to me and not refund a canceled flight. Sometimes they do not reply at all.

Have fun calling incompetent call centers and waiting 60+ minutes in line for no help.

They could not even fix issues with my frequent flyer account
estrela is offline  
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Old Apr 4, 2022, 2:40 pm
  #292  
 
Join Date: May 2016
Posts: 1,167
Originally Posted by bakrgby
I applied in February and still nothing, I am going to call them. This is insane.
did you follow the steps i posted in this thread (scroll up)?
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Old Apr 5, 2022, 1:46 am
  #293  
 
Join Date: Mar 2022
Location: Finland
Posts: 6
Originally Posted by babyg_wc
did you follow the steps i posted in this thread (scroll up)?
I did it now. I applied again for status match. Bought the needed 4000 miles and send the email with receipts of the purcahse.

Now we play the waiting game I'll info here how this goes.
Earthman and babyg_wc like this.
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Old Apr 5, 2022, 9:56 pm
  #294  
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Join Date: Feb 2022
Posts: 230
Originally Posted by Juuzou
I did it now. I applied again for status match. Bought the needed 4000 miles and send the email with receipts of the purcahse.

Now we play the waiting game I'll info here how this goes.
I followed those steps and still nothing, I applied, purchased the 4000 miles, sent recipts and sent a message to customer service, Its almost as if they dont even have one full time employee to handle these requests.
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Old Apr 6, 2022, 4:41 am
  #295  
 
Join Date: May 2016
Posts: 1,167
Originally Posted by bakrgby
I followed those steps and still nothing, I applied, purchased the 4000 miles, sent recipts and sent a message to customer service, Its almost as if they dont even have one full time employee to handle these requests.
so you had no reply from step 1
"I used the TAP Portugal contacts page to enquire about my previous 2 attempts at status matchhttps://www.flytap.com/en-pt/support/talk-to-us"
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Old Apr 6, 2022, 4:42 am
  #296  
 
Join Date: Apr 2007
Posts: 359
Originally Posted by babyg_wc
so you had no reply from step 1
"I used the TAP Portugal contacts page to enquire about my previous 2 attempts at status matchhttps://www.flytap.com/en-pt/support/talk-to-us"
Which type did you select?
daruda is online now  
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Old Apr 6, 2022, 5:06 pm
  #297  
 
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Originally Posted by bakrgby
I followed those steps and still nothing, I applied, purchased the 4000 miles, sent recipts and sent a message to customer service, Its almost as if they dont even have one full time employee to handle these requests.
Same here. I signed up to Club Miles&Go, sent them the receipt and even a booking confirmation of an upcoming flight on TAP to their status match inbox a week ago. Have yet to hear back...
RafKa is offline  
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Old Apr 11, 2022, 8:12 am
  #298  
 
Join Date: Mar 2022
Location: Finland
Posts: 6
Originally Posted by Juuzou
I did it now. I applied again for status match. Bought the needed 4000 miles and send the email with receipts of the purcahse.

Now we play the waiting game I'll info here how this goes.
Now I got the approvals.Got the info that I am eligible for status match and after that another mile that application has been approved because of the purchase I have made.

Promotion might take up to 15 days before it will show due the technical reasons.......
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Old Apr 11, 2022, 8:48 am
  #299  
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Join Date: Feb 2022
Posts: 230
Originally Posted by Juuzou
Now I got the approvals.Got the info that I am eligible for status match and after that another mile that application has been approved because of the purchase I have made.

Promotion might take up to 15 days before it will show due the technical reasons.......
when did you apply? Did you use the special technique?
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Old Apr 11, 2022, 8:54 am
  #300  
 
Join Date: Mar 2022
Location: Finland
Posts: 6
Originally Posted by bakrgby
when did you apply? Did you use the special technique?
I originally applied 6th March...
Then after that I have send emails to various addresses and also make request through their website.

Then I tried that "special" way. I made new application 5th April and purchased needed 4000 points right away. After applying I send them email with receipt of the purchase.
Then I actually send this morning one reminder again.. And now 1 hour ago I got approval.. Then it is another question how long does it now take to get that info into their systems.. At least yet when I look my mobile app, there are no gold card yet.
Juuzou is offline  
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