News Report: Lufthansa negotiates stake in TAP Air Portugal
#16
Join Date: Dec 2019
Programs: Marriott Titanium, AC 75k, Hilton Diamond
Posts: 17
Is it reasonable to think that, if LH buys a stake in TP, the frequent flyer programme for TAP will be changes to Miles & More?
If so, the flying requirements would make it difficult for TP customers to get any status with the airline...
If so, the flying requirements would make it difficult for TP customers to get any status with the airline...
#17
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,163
Lufthansa has never been good for the customers of any airline it ever took over or took a larger share in. The list goes from BD, through OS, SR (now LX), SN, EW and more. Standards get lowered in the name of cost savings, prices rise as competition is systematically removed, loyalty schemes get devalued, removed or circumnavigated and worst of all customer service goes down the drain. All very often with the blessings of the authorities.
Now, admittedly with TAP it would seem difficult to make customer service any worse, but watch this space. The one upside might be that punctuality will improve, that is the single good point I see in Lufthansa. Of course, they'll need to sort out that chaos which is LIS airport first.
Now, admittedly with TAP it would seem difficult to make customer service any worse, but watch this space. The one upside might be that punctuality will improve, that is the single good point I see in Lufthansa. Of course, they'll need to sort out that chaos which is LIS airport first.
#18
Join Date: Aug 2007
Location: Germany
Programs: Miles & More, Amex
Posts: 678
Lufthansa has never been good for the customers of any airline it ever took over or took a larger share in. The list goes from BD, through OS, SR (now LX), SN, EW and more. Standards get lowered in the name of cost savings, prices rise as competition is systematically removed, loyalty schemes get devalued, removed or circumnavigated and worst of all customer service goes down the drain. All very often with the blessings of the authorities.
Now, admittedly with TAP it would seem difficult to make customer service any worse, but watch this space. The one upside might be that punctuality will improve, that is the single good point I see in Lufthansa. Of course, they'll need to sort out that chaos which is LIS airport first.
Now, admittedly with TAP it would seem difficult to make customer service any worse, but watch this space. The one upside might be that punctuality will improve, that is the single good point I see in Lufthansa. Of course, they'll need to sort out that chaos which is LIS airport first.
- ticket prices get higher => the majority of the customers is not willing to pay that (complaints about a high price airline)
- layoffs of (overhead ?) people => complaints about layoffs
- save money on maintenance => a complete no-go as this increases the risk of flying
- use old planes and don't update the interior in contrast to the competitors => costs are pushed into the future where the problems are even getting worse and an old interior is keeping customers away
- downgrade service => complaints about lower quality of service
So what would you then do to bring the airline back from the bankruptcy path into the winning zone. Don't forget, bankruptcy means lots of lay-offs, broken pension plans, stranded passengers, ...