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Seat Assignment Got Changed by TAP with NO valid reason

Seat Assignment Got Changed by TAP with NO valid reason

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Old Aug 3, 19, 9:04 pm
  #1  
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Angry Seat Assignment Got Changed by TAP with NO valid reason

HI fellow FTers,

Hope I can get some sound advice from you on what to do.

I am booked on a the TP213 OPO-EWR flight in September . This would be a flight operated by the new A321 Neo aircraft and I had picked seat 4B (one of the four famous single/"throne" seats) as soon as the seat map was uploaded. Unfortunately, when I looked up my reservation last week, my seat 4B was changed to 5C. So now I have 5C which is a standard aisle seat with a window seat next to me. Unfortunately the other 3 throne seats have been occupied. I am disappointed that no one at Tap has informed me about this involuntary seat re-assigment.When I called theTAP reservation desk inquiring what happened, they advised me that 4B is blocked with no occupant. If this is a technical issue I cannot accept since there is plenty of time to repair before my flight in early Sep. I hope it is not the case where I was bumped off for a flyer with higher status wanting this seat. I wrote to customer service a couple of times and have not heard back.

Any advice? Thanks!!!
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Old Aug 3, 19, 11:37 pm
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LOL. The same thing happened to me on their SFO-LIS flight a few weeks back. They changed my assigned seat without any notice. Sounds like your out of luck. I learned a lot about TAP after that flight.
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Old Aug 4, 19, 7:08 am
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Originally Posted by minhaoxue View Post
LOL. The same thing happened to me on their SFO-LIS flight a few weeks back. They changed my assigned seat without any notice. Sounds like your out of luck. I learned a lot about TAP after that flight.
Ugh I am finding out more and more about their substandard service lol. Thx for your reply!
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Old Aug 5, 19, 9:41 am
  #4  
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You are never guaranteed a specific seat on any airline, unfortunately. Though you may book a specific seat there are many reasons you might be moved. This is not specific to TO, and most airlines’ conditions of carriage are clear about passengers not having the “right” to specific seats.

On flights to or from the USA, it’s also possible you lost your preferred seat to a Federal Air Marshal; a “throne” seat would be preferable to a FAM because of the easy aisle access. If so, the airline is forbidden to disclose that reason; they would provide you with rubbish answers.
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Old Aug 5, 19, 10:00 am
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Great answers. Thanks! Though you'd think they would stick the air marshal in coach no?
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Old Aug 5, 19, 10:00 am
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Great answers. Thanks! Though you'd think they would stick the air marshal in coach no?
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Old Aug 5, 19, 3:12 pm
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Keep checking back - there's always a chance something will change or open up (you're likely not the only one getting randomized).

It may be a coincidence, but I had a seat in row 4 (on a 332) that I would select, get confirmed, and then overnight it would un-assign the seat. I tried this several times before picking a different one. Weird.
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Old Aug 5, 19, 8:48 pm
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Originally Posted by JDiver View Post
You are never guaranteed a specific seat on any airline, unfortunately. Though you may book a specific seat there are many reasons you might be moved. This is not specific to TO, and most airlines’ conditions of carriage are clear about passengers not having the “right” to specific seats.

On flights to or from the USA, it’s also possible you lost your preferred seat to a Federal Air Marshal; a “throne” seat would be preferable to a FAM because of the easy aisle access. If so, the airline is forbidden to disclose that reason; they would provide you with rubbish answers.
I though US Federal Air Marshals only operated on US flag operators. When the whole Air Marshal thing was started, Air Canada and the Canadian authorities needed to create a similar role in the RCMP to handle the Air Canada flights into Reagan National Airport. I believe it only applied to that one airport. Does Portugal even have the concept of an Air Marshal?
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Old Aug 5, 19, 11:57 pm
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Originally Posted by JDiver View Post
On flights to or from the USA, it’s also possible you lost your preferred seat to a Federal Air Marshal; a “throne” seat would be preferable to a FAM because of the easy aisle access. If so, the airline is forbidden to disclose that reason; they would provide you with rubbish answers.
US Air Marshals only fly on US carriers. Now, if Portugal has Air Marshals, which I don't think they do, they could possibly be sitting in those seats. TAP is famous for "moving" people around. This is why I will never fly with them again.
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Old Aug 6, 19, 9:55 am
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Originally Posted by Fiordland View Post
I though US Federal Air Marshals only operated on US flag operators. When the whole Air Marshal thing was started, Air Canada and the Canadian authorities needed to create a similar role in the RCMP to handle the Air Canada flights into Reagan National Airport. I believe it only applied to that one airport. Does Portugal even have the concept of an Air Marshal?

Originally Posted by minhaoxue View Post
US Air Marshals only fly on US carriers. Now, if Portugal has Air Marshals, which I don't think they do, they could possibly be sitting in those seats. TAP is famous for "moving" people around. This is why I will never fly with them again.
Thanks for clarifying.

Unfortunately, too many airlines will move paying passengers for friends, “VIPs”, traveling employees, you name it. But honestly, in 70 years of flying, I’ve never found an airline you can rely on to 100% respect and honor your seat choice 100% of the time. Some are better, some worse.
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Old Aug 7, 19, 6:57 am
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Originally Posted by JDiver View Post
Thanks for clarifying.

Unfortunately, too many airlines will move paying passengers for friends, “VIPs”, traveling employees, you name it. But honestly, in 70 years of flying, I’ve never found an airline you can rely on to 100% respect and honor your seat choice 100% of the time. Some are better, some worse.
All good advice. Thx!!! Yes I will keep checking and thinking twice about flying Tap again
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