TAP cancelling flight without sending an e-mail

Old Jul 12, 19, 4:35 am
  #1  
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TAP cancelling flight without sending an e-mail

I'm flying with TAP DUB-LIS-SFO in October/November - got one of their special offer Business Class fares and decided to give them a go.

I logged into Manage My Booking this morning (by chance) to check my seat reservations again and the booking is showing that my original flight back from LIS-DUB has been cancelled. The new "alternative flight" to DUB shown in the booking overview departs from LIS 3 hours before I arrive from SFO....????? The booking even shows that I have "minus 4 hours" to change flights. Isn't this all a bit odd? I haven't received any e-mail notification of the cancellation - I still wouldn't know about it if I hadn't checked the booking.

I've e-mailed TAP and haven't received a reply yet. Was just wondering if this is standard practice for the airline and what I can expect them to do? I know there is only one LIS-DUB flight a day, so presumably I'll need to fly back a day later? Can I expect hotel accommodation in Lisbon to be provided?
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Old Jul 12, 19, 4:40 am
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Call them and get it sorted out now. Similar happened to me last year when TAP cancelled service to an airport I was a ticketed to departing from. No communication at all. Then they charged me a cancellation fee against the value of my ticket when I emailed them about not being notified and wanting a full refund.

With TAP always check your tickets often.
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Old Jul 12, 19, 4:42 am
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Thanks a lot - I'll call them asap. What a mess!
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Old Jul 12, 19, 5:44 am
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Email is a terrible way to communicate about anything requiring near-term action.

Before calling, you should do the research on alternatives and then feed those to the phone agent in order of preference.
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Old Jul 12, 19, 6:11 am
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I didn't really consider this to be "near-term" action, given that the flight isn't until November. But you're right that phoning will probably be quicker.
There is only one TAP flight a day to Dublin. Do you think it would be reasonable for me to suggest they re-route me on another Star Alliance carrier?
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Old Jul 12, 19, 7:18 am
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Did you book direct with TAP or via a travel agent? It's generally the one you booked with that sends you notificattions (e.g. it was expedia that notified me that the time of an AA flight that had changed not AA as I had booked using expedia)

I have also see the case where someone - as you did - checked MMB and found a change but the airline was yet to send the notification. This is more common where the cancellation is a good few months away and they will send emails out to customers with closer flights first to prevent the call centre being inundated..

Yes the retiming at the moment looks stupid but when a flight changes the IT systems will just book you on the closest other flight and then any other needed changes filter through the system in the next few hours and dates

As advised best to look to other routings to get you back to DUB and then contact TAP. Most other reasonable airlines would rebook you onto alliance partners but not all will.
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Old Jul 12, 19, 8:30 am
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I booked directly with TAP.

Phoned them an hour ago and have been put on the LIS-DUB flight a day later. I am told that they have no "arrangements" to reroute passengers on other airlines within Europe. It's not the end of the world for me to fly a day later and they did say that I can submit an invoice for my overnight hotel stay in Lisbon after my trip.
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Old Jul 12, 19, 10:50 am
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Originally Posted by angelats View Post
I booked directly with TAP.

Phoned them an hour ago and have been put on the LIS-DUB flight a day later. I am told that they have no "arrangements" to reroute passengers on other airlines within Europe. It's not the end of the world for me to fly a day later and they did say that I can submit an invoice for my overnight hotel stay in Lisbon after my trip.
Given that you are apparently based in Munich, did you not consider asking for them to fly you to MUC instead of a hotel and a day's delay to DUB?
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Old Jul 12, 19, 12:01 pm
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No - I am flying back to Munich a day later with LH and really want the flight segment and miles for that one
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Old Aug 25, 19, 12:39 am
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I have the same itinerary for late November. I randomly checked my booking yesterday and noticed that the 17:30 flight from DUB has been canceled. Now it's just the morning flight. So much for a few more hours to check out the city. I'm also very surprised there was no communication about this.
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Old Aug 25, 19, 6:12 am
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Originally Posted by angelats View Post
I booked directly with TAP.

Phoned them an hour ago and have been put on the LIS-DUB flight a day later. I am told that they have no "arrangements" to reroute passengers on other airlines within Europe. It's not the end of the world for me to fly a day later and they did say that I can submit an invoice for my overnight hotel stay in Lisbon after my trip.
If it had been any other city, I would personally have insisted that they rebook me via Frankfurt. However, as it is Lisbon, I congratulate you!
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