Cancelling and getting a refund from TAP
May 22, 2020, 1:51 pm
#331
Join Date: Feb 2015
Posts: 229
Please refer my earlier post on how to check whether your flight has been canceled. If you don't want a refund and are OK with a voucher, you can take it even if your flight is not canceled as long as your first flight was until September 30, 2020, and as long as the ticket was issued by May 15.
May 22, 2020, 9:20 pm
#332
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
imverge,
TD Canada Trust tells me I need proof of cancellation before they will commence the charge back process even though my YYZ - LIS flight on June 15 has vanished from TAP's website. When I check my Manage Reservation the details are of course still there. Did you receive an actual cancellation notice from TAP?
TD Canada Trust tells me I need proof of cancellation before they will commence the charge back process even though my YYZ - LIS flight on June 15 has vanished from TAP's website. When I check my Manage Reservation the details are of course still there. Did you receive an actual cancellation notice from TAP?
No I did not receive a notification. I checked their website and entered my info under Manage Reservation. It showed the flight as cancelled. I did take a screen shot for my records but TD did not ask me for it.
May 23, 2020, 5:35 am
#333
Join Date: Feb 2018
Location: WAS
Programs: Virtuoso TA, UA 1MM, Hilton Diamond, Marriott LT Platinum
Posts: 445
Please refer my earlier post on how to check whether your flight has been canceled. If you don't want a refund and are OK with a voucher, you can take it even if your flight is not canceled as long as your first flight was until September 30, 2020, and as long as the ticket was issued by May 15.
Last edited by ChateauMargaux; May 23, 2020 at 5:40 am
May 23, 2020, 1:09 pm
#334
Join Date: May 2020
Posts: 1
My Bookings API error 500
Last night and today when I attempted to check on the status of my trip, Boston to Lisbon on May 30th and Lisbon to Boston Return on June 6, I receive an error message that says: "Some API error has happened: 500" and the site will not pull up my booking information.
Is anyone else having issues viewing their bookings in the manage bookings section? - I was attempting to see if my flights were officially cancelled since I never received any e-mail correspondence regarding cancellation from TAP about either flight.
Is anyone else having issues viewing their bookings in the manage bookings section? - I was attempting to see if my flights were officially cancelled since I never received any e-mail correspondence regarding cancellation from TAP about either flight.
May 23, 2020, 1:31 pm
#335
Join Date: Feb 2015
Posts: 229
May 25, 2020, 4:36 am
#336
Join Date: Feb 2018
Location: WAS
Programs: Virtuoso TA, UA 1MM, Hilton Diamond, Marriott LT Platinum
Posts: 445
Don't log in to your account. Use the, "Manage Reservation" option at https://www.flytap.com/en-us/ If the flight is canceled, there will be a notification right on top. If you want a voucher regardless of whether the flight has been canceled, you can request it at https://reembolsos.flytap.com/Refund...=backToSubflow (as long as yout ticket meets the conditions highlighted earlier).
May 25, 2020, 12:58 pm
#337
Join Date: Feb 2015
Posts: 229
May 27, 2020, 8:15 am
#341
Join Date: May 2020
Posts: 5
Checking back on this thread TAP seem to respond to US based customers especially if you use/quote your DOT which seems to have more clout in at least some cases.The EU seems to carry much less weight and I haven't seen a single successful refund mentioned for a European based customer but quite a few US based customers are at least getting into a dialogue with TAP.And I think you have to take the initiative.....the advice further back on the thread is very useful to at least make a start.....
May 27, 2020, 10:45 am
#342
Join Date: Feb 2015
Posts: 229
Would be great if you can let us know when your refund shows up on your credit card. One of my itineraries was refunded by TAP on May 7 (20 days ago) but the refund is yet to show on my credit card.
May 27, 2020, 11:43 am
#343
Join Date: Aug 2018
Location: Chicago
Posts: 318
My DME-LIS-ORD flight, which I booked through Amex Travel, was just cancelled. I called Amex and they said that TAP's issued me a voucher, which I said I didn't want. They are escalating to see if they can get me a refund.
Is there any way to get the carrier contract for my particular ticket? I can't seem to find it anymore. Nothing comes up when I pull up the ticket on TAP's or Amex's website. I'm almost certain that it originally said that if the ticket was cancelled, I was entitled to a refund.
Is there any way to get the carrier contract for my particular ticket? I can't seem to find it anymore. Nothing comes up when I pull up the ticket on TAP's or Amex's website. I'm almost certain that it originally said that if the ticket was cancelled, I was entitled to a refund.
May 27, 2020, 11:45 am
#344
Join Date: Sep 2013
Posts: 2,188
My DME-LIS-ORD flight, which I booked through Amex Travel, was just cancelled. I called Amex and they said that TAP's issued me a voucher, which I said I didn't want. They are escalating to see if they can get me a refund.
Is there any way to get the carrier contract for my particular ticket? I can't seem to find it anymore. Nothing comes up when I pull up the ticket on TAP's or Amex's website. I'm almost certain that it originally said that if the ticket was cancelled, I was entitled to a refund.
Is there any way to get the carrier contract for my particular ticket? I can't seem to find it anymore. Nothing comes up when I pull up the ticket on TAP's or Amex's website. I'm almost certain that it originally said that if the ticket was cancelled, I was entitled to a refund.
May 27, 2020, 1:22 pm
#345
Join Date: Feb 2011
Posts: 849
Will definitely circle back and let you know. Good luck with yours and everyone else, good luck.