Tap - eu261

Old Jan 4, 18, 8:35 am
  #1  
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Tap - eu261

Getting nowhere with an EU 261 claim with TAP.

Does anyone know of a TAP UK address where I can send a Letter before Action ?
Thanks
petez is offline  
Old Jan 4, 18, 8:46 am
  #2  
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TAP's London office can be found at this address.

However, I am not sure that they can or will enter into discussions regarding EC261 claims, and you are probably best to continue directing correspondence to head office.

Have you considered getting a Claims Agency to pursue your claim?
irishguy28 is offline  
Old Jan 4, 18, 3:33 pm
  #3  
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Thanks for that. Re agents I'm happy to do it myself as long as I can find the right information. The TAP contact centre is terrible and I'm getting nowhere so l'll see what a LBA brings.
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Old Jan 4, 18, 7:48 pm
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TAP have signed up to an Alternative Dispute Resolution body called AviationADR, and they should have told you this when they rejected your claim. You may want to try them before court action.

https://www.aviationadr.org.uk/how-t...ne-complaints/
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