No service on domestic TAP J flight w crew shortage. Any chance of compensation?
Sep 6, 2017, 6:56 pm
#1
Original Poster
Join Date: Dec 2007
Location: Atlanta, GA
Posts: 91
No service on domestic TAP J flight w crew shortage. Any chance of compensation?
Just returned from our LIS-MIA flight, unfortunately we had equipment swap a few days before departure to old recliner seats. We were seated 1A/1B. Very unremarkable flight with regard to service, food and comfort. This combined with domestic TAP flight from LIS-FNC which had NO service at all for the plane means i will not be flying TAP anytime soon. On LIS-FNC flight we were seated in business class and couldn't even get a glass of water for this two hour flight. Flight had been catered with meals and food, but flight attendants refused to serve the flight as there was a "crew shortage" and according to purser, corp would not allow them to serve the food or drinks. There were 3 flight attendants on what I believe was an A319. Extremely aggravating to have paid for business class and have all attendants hide behind the curtain for the entire flight, enjoying their hot meal, which smelled delicious. I have filed a formal complaint with TAP, requesting a partial refund for the fare difference between coach and business class. Any guess on how successful I will be?
Sep 7, 2017, 5:36 am
#2
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
There was a post about this on One Mile At A Time, on a flight from LIS to MXP. They were served a cup of water, and that was it. I'll see if I can get the link.
I would complain, but I would not expect much in terms of compensation.
I would complain, but I would not expect much in terms of compensation.
Sep 7, 2017, 5:38 am
#3
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,160
Nov 4, 2017, 8:30 am
#5
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 1,025
Is this still going on? do we know what flights this usually occur on? Deciding whether to splurge on business class seats for my parents to keep everyone in same cabin for a CPH-LIS flight (I have separate CPH-LIS-MIA business class fare)..
Nov 5, 2017, 6:09 am
#6
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold, All Gold
Posts: 1,180
It seems it has ended for now with the start of the winter season.
