Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > TAP Air Portugal | Miles&Go
Reload this Page >

No service on domestic TAP J flight w crew shortage. Any chance of compensation?

No service on domestic TAP J flight w crew shortage. Any chance of compensation?

Old Sep 6, 17, 6:56 pm
  #1  
Original Poster
 
Join Date: Dec 2007
Location: Atlanta, GA
Posts: 79
Question No service on domestic TAP J flight w crew shortage. Any chance of compensation?

Just returned from our LIS-MIA flight, unfortunately we had equipment swap a few days before departure to old recliner seats. We were seated 1A/1B. Very unremarkable flight with regard to service, food and comfort. This combined with domestic TAP flight from LIS-FNC which had NO service at all for the plane means i will not be flying TAP anytime soon. On LIS-FNC flight we were seated in business class and couldn't even get a glass of water for this two hour flight. Flight had been catered with meals and food, but flight attendants refused to serve the flight as there was a "crew shortage" and according to purser, corp would not allow them to serve the food or drinks. There were 3 flight attendants on what I believe was an A319. Extremely aggravating to have paid for business class and have all attendants hide behind the curtain for the entire flight, enjoying their hot meal, which smelled delicious. I have filed a formal complaint with TAP, requesting a partial refund for the fare difference between coach and business class. Any guess on how successful I will be?
johnkel1 is offline  
Old Sep 7, 17, 5:36 am
  #2  
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium (LTP), Hilton Gold, IHG Gold
Posts: 9,559
There was a post about this on One Mile At A Time, on a flight from LIS to MXP. They were served a cup of water, and that was it. I'll see if I can get the link.

I would complain, but I would not expect much in terms of compensation.
CPH-Flyer is offline  
Old Sep 7, 17, 5:38 am
  #3  
 
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Diamond, SAS Eurobonus Gold, Marriott Titanium (LTP), Hilton Gold, IHG Gold
Posts: 9,559
http://onemileatatime.boardingarea.c...rible-service/
CPH-Flyer is offline  
Old Sep 7, 17, 6:39 am
  #4  
 
Join Date: Sep 2005
Posts: 1,468
TAP needs to sort out this dispute with their unions ASAP. It's unacceptable to use the customers as bargaining chips in this, and yes you should definitely complain. It's been ongoing for a while now.
view is offline  
Old Nov 4, 17, 8:30 am
  #5  
 
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 952
Is this still going on? do we know what flights this usually occur on? Deciding whether to splurge on business class seats for my parents to keep everyone in same cabin for a CPH-LIS flight (I have separate CPH-LIS-MIA business class fare)..
calvinoeh is offline  
Old Nov 5, 17, 6:09 am
  #6  
tff
 
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold
Posts: 876
Originally Posted by calvinoeh View Post
Is this still going on? do we know what flights this usually occur on? Deciding whether to splurge on business class seats for my parents to keep everyone in same cabin for a CPH-LIS flight (I have separate CPH-LIS-MIA business class fare)..
It seems it has ended for now with the start of the winter season.
tff is offline  
Old Nov 5, 17, 8:25 am
  #7  
 
Join Date: Jul 2008
Location: Penang, Malaysia
Programs: OZ *G, HHonors Gold, Aclub Plat
Posts: 952
Originally Posted by tff View Post
It seems it has ended for now with the start of the winter season.
Thanks... we're flying in April..
calvinoeh is offline  
Old Nov 7, 17, 4:03 am
  #8  
 
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
Posts: 7,668
Happened to me a few weeks ago on FRA-LIS. Caterers left a meal box on everyone's seat. I think this was definitely an upgrade over normal cabin service. Maybe they should make this SOP
Wangja likes this.
Palal is offline  

Thread Tools
Search this Thread