Jul 12, 2017, 10:57 am
Last edit by: Palal
Update November 2020: Post-pandemic reopening - trip report after lounge re-opening.
Photo reports:
pnt1
Palal - part 1
Palal - part 2
Showers:Shower and shower kit €15 Member car94102 reports a shower kit and shower are complimentary. (30 Aug 2019)
PLEASE SEE POST #1 for illustrations and information
Photo reports:
pnt1
Palal - part 1
Palal - part 2
Showers:
PLEASE SEE POST #1 for illustrations and information
GUIDE: TAP Premium Lounge at LIS / Lisbon
Aug 26, 2019, 9:26 am
#91
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,151
Quick update: We were delayed out of ZRH, but managed to make the connection easily, did not visit the lounge and breezed through passport control which was deserted. Even had time to buy some water.
However, somehow TAP managed to lose my bag and now I’m stuck here with only the clothes I’m wearing... Figuring since I’ll only staying a few days I didn’t pack clothes into the hand luggage. Not to mention half of my camera gear that was in the bag. Frustrating.
However, somehow TAP managed to lose my bag and now I’m stuck here with only the clothes I’m wearing... Figuring since I’ll only staying a few days I didn’t pack clothes into the hand luggage. Not to mention half of my camera gear that was in the bag. Frustrating.
Aug 26, 2019, 10:06 am
#92
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
Repeat after me
- Never check luggage
- Never check camera eqiupment
- If you must check luggage, ensure that you have a carry-on bag with clothes for everyone
- Use Chase (or Amex) card that includes free travel insurance for lost bags
Aug 26, 2019, 1:23 pm
#93
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,151
But the problem was I took as much camera equipment (and my laptop) into the cabin as possible, on the expense of clothes and other stuff.
First time having my bags lost so lesson learned.
PS: the weird tracer link says they’ll be on the flight tomorrow, while the status says they are still locating them. Weird.
On an unrelated not I wondered why the flight to RAK was so empty, now that I’ve been a day here and nearly had a heat stroke I know why. Morocco in high summer at a place with no AC in Xy nowhere will go on my “never again” list.
Last edited by Nick Art; Aug 26, 2019 at 1:29 pm
Aug 26, 2019, 5:55 pm
#94
Join Date: Sep 2013
Posts: 2,188
I’ll write this on my mirror.
But the problem was I took as much camera equipment (and my laptop) into the cabin as possible, on the expense of clothes and other stuff.
First time having my bags lost so lesson learned.
PS: the weird tracer link says they’ll be on the flight tomorrow, while the status says they are still locating them. Weird.
On an unrelated not I wondered why the flight to RAK was so empty, now that I’ve been a day here and nearly had a heat stroke I know why. Morocco in high summer at a place with no AC in Xy nowhere will go on my “never again” list.
Aug 26, 2019, 7:55 pm
#95
Join Date: Jun 2009
Location: SFO
Programs: UA Plat
Posts: 88
I'll be on my first TAP long haul flight later this week, and I would like to learn more about the €15 shower and shower kit mentioned in the Wiki for this thread. I am guessing the €15 fee is for a towel and shower toiletries, yes? If one wants to bring one's own toiletries and towel (which I don't to do, but I want to provide accurate information to my friends), would the shower be complimentary? Thanks in advance.
Last edited by car94102; Aug 26, 2019 at 11:38 pm
Aug 31, 2019, 9:26 pm
#97
Join Date: Sep 2013
Posts: 2,188
Sep 1, 2019, 10:08 pm
#98
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
Oct 6, 2019, 4:33 pm
#100
Join Date: Mar 2010
Posts: 112
If you guys visited this lounge, don't forget to order the Sangria. We visited the lounge recently and had the sangria - It was yummy!.
Here is the pic:
Sangria at TAP Portugal Premium Lounge
Here is the pic:
Sangria at TAP Portugal Premium Lounge
Oct 10, 2019, 11:23 am
#101
Join Date: Nov 2007
Location: Sao Paulo, Brazil and Porto, Portugal
Programs: AA Executive Platinum, LH FTL, FB Gold, LATAM Black Signature
Posts: 554
The lounge situation in LIS is terrible, with it being in the Schegen zone. The catch for me is when I had to do GRU-LIS-LHR and TAP would delay or cancel (surprise surprise) the connecting flight and rebook me a few hours later.
I would usually go through Passaport Control and just hang out in the lounge until it was clear we would be leaving. However, last time I was in LIS one of the Border Agents stopped me and said he would not let me through because "going through a border just to use a lounge is obscene". He then called his supervisor and they warned me that if I ever did that again they would take drastic measures...
So that is the end of TAP and Portugal connections for me.
I would usually go through Passaport Control and just hang out in the lounge until it was clear we would be leaving. However, last time I was in LIS one of the Border Agents stopped me and said he would not let me through because "going through a border just to use a lounge is obscene". He then called his supervisor and they warned me that if I ever did that again they would take drastic measures...
So that is the end of TAP and Portugal connections for me.
Oct 11, 2019, 8:10 am
#102
Join Date: Sep 2013
Posts: 2,188
I would usually go through Passaport Control and just hang out in the lounge until it was clear we would be leaving. However, last time I was in LIS one of the Border Agents stopped me and said he would not let me through because "going through a border just to use a lounge is obscene". He then called his supervisor and they warned me that if I ever did that again they would take drastic measures...
Oct 13, 2019, 11:50 am
#103
Join Date: Jun 2007
Location: LIS
Programs: FB LTPE, TP Gold, All Gold
Posts: 1,180
The lounge situation in LIS is terrible, with it being in the Schegen zone. The catch for me is when I had to do GRU-LIS-LHR and TAP would delay or cancel (surprise surprise) the connecting flight and rebook me a few hours later.
I would usually go through Passaport Control and just hang out in the lounge until it was clear we would be leaving. However, last time I was in LIS one of the Border Agents stopped me and said he would not let me through because "going through a border just to use a lounge is obscene". He then called his supervisor and they warned me that if I ever did that again they would take drastic measures...
So that is the end of TAP and Portugal connections for me.
I would usually go through Passaport Control and just hang out in the lounge until it was clear we would be leaving. However, last time I was in LIS one of the Border Agents stopped me and said he would not let me through because "going through a border just to use a lounge is obscene". He then called his supervisor and they warned me that if I ever did that again they would take drastic measures...
So that is the end of TAP and Portugal connections for me.
Oct 14, 2019, 7:27 pm
#104
Join Date: Nov 2007
Location: Sao Paulo, Brazil and Porto, Portugal
Programs: AA Executive Platinum, LH FTL, FB Gold, LATAM Black Signature
Posts: 554
There is absolutely no legal basis for that statement. I would report the situation both to TAP and to the border authority (SEF - [email protected]).
I believe arguing with someone on a Power Trip is not wise. I then tried to reach someone from TAP in the non Schegen gates and there was only one EXTREMELY rude agent who pointed out she worked for a handling company and told me I could call TAP to complain. I called them and they told me "We do not control the Borders". Portuguese bureaucracy and laziness at its best.
In the air TAP is mostly fine, but their ground service in LIS is horrendous. Makes AZ at FCO look good.
Oct 15, 2019, 10:24 am
#105
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Well, I suppose they are right. But they could certainly reach some sort of agreement with the border folk, rather than leave it to agents to make ad hoc value judgements about what makes a valid reason for crossing a border.
TAP and ANA share responsibility for the awkward lounge situation. They've promised a solution for years. Time they pulled their fingers out and got something sorted out.