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TAP: Bought a |PLUS fare but upgraded to C with miles, will I receive any miles?

TAP: Bought a |PLUS fare but upgraded to C with miles, will I receive any miles?

Old May 27, 17, 8:18 am
  #1  
Original Poster
 
Join Date: May 2016
Location: Terceira Island
Programs: TP Gold, *G Star Alliance
Posts: 225
TAP: Bought a |PLUS fare but upgraded to C with miles, will I receive any miles?

Hey guys,

As I stated on the titled I recently bought a Tap economy PLUS fare from TER-LIS but at the airport decided to upgrade to C with miles.

I was surprised to find out the miles I was supposed to be credited from the PLUS fare were not credited to my miles account at all, and the segment did not count as segment realized by TAP.

Is this their policy or there was some kind of mistake?

Thanks in advance for any feedback regarding the situation.
milfweed20 is offline  
Old May 27, 17, 8:26 am
  #2  
 
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
Posts: 7,671
Probably a mistake.
Palal is offline  
Old May 27, 17, 9:06 am
  #3  
Original Poster
 
Join Date: May 2016
Location: Terceira Island
Programs: TP Gold, *G Star Alliance
Posts: 225
It actually says in my statement "Fare paid not eligible (I) (EXECUTIVE)".

But in my initial electronic ticket (the one where I bought the plus fare) it shows as V fare.
milfweed20 is offline  
Old May 27, 17, 11:17 am
  #4  
Original Poster
 
Join Date: May 2016
Location: Terceira Island
Programs: TP Gold, *G Star Alliance
Posts: 225
Problem solved!

Apparently it was a system mistake, and after clearing it up with Tap Victoria Gold phone line the miles have already been credited to my account.
milfweed20 is offline  

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