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TAP and Star Alliance Gold benefits when travelling on cheapest Economy ticket

TAP and Star Alliance Gold benefits when travelling on cheapest Economy ticket

Old Sep 11, 16, 3:04 pm
  #1  
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Join Date: Aug 2010
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TAP and Star Alliance Gold benefits when travelling on cheapest Economy ticket

Hello everyone,

I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):

1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in

Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
bacx is offline  
Old Sep 12, 16, 2:06 am
  #2  
 
Join Date: Jul 2016
Location: SOF
Programs: A3
Posts: 31
@bacx

Last weekend tried to find out almost the same and the outcome is as follows:
- no advanced seat selection at all,
- additional piece of check-in luggage is tricky part. It means - I called TAP customer service, call duration was 40 minutes (20 minutes spent on hold) - I was told that because of change of tariff structure they are unable to give me an answer. Agent suggested contacting TAP Victoria FF Team, what I did, but haven't received any answer. Support team on Facebook confirmed I can take one additional piece of luggage though.

About lounge access I don't think can be an issue.

Last edited by nieszprot; Sep 12, 16 at 2:53 am
nieszprot is offline  
Old Sep 12, 16, 7:17 am
  #3  
 
Join Date: Dec 2009
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Originally Posted by bacx View Post
Hello everyone,

I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):

1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in

Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
Flew last month MAD-LIS on the cheapest fare bucket in Y. In my experience I received full *G benefits. No problem checking a bag (priority tagged) in Madrid and was able to select a seat at time of booking (although used Chase Ultimate awards portal to book so could be an outlier). I would think one could select a seat within 24hrs. Lounge access no issues. At the gate received an op-up to biz (first time ever flying TP) - nice bonus.
Sterndogg is offline  
Old Sep 12, 16, 9:26 am
  #4  
 
Join Date: Jul 2005
Location: somewhere between Europe and Africa, from SFO
Programs: A3*G, EY Silver
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Originally Posted by bacx View Post
Hello everyone,

I am planning on travelling on TAP (intra-Europe) on their Economy Discount ticket (the hand baggage only fare), but I couldn't work out on their website whether I would still be eligible for the following (I am Star Alliance Gold):

1) Free seat allocation at time of booking (including exit row)
2) Lounge access for myself and my partner travelling on the same PNR and flight
3) Any free/extra luggage to check in

Tried looking up the answers on TAP website with no luck, and their call centre has a massively long wait.. Many thanks in advance for your help!^
1. Depends on your fare class. The lowest don't allow it. Check-in opens 36 hours prior to departure. If you book through an OTA you may have a better chance of selecting your seat at the time of booking than on TP's website after for low fare classes.
2. Yes. Same PNR or not doesn't matter.
3. 1-2 bags x 20 kg, depending on the fare.
Palal is offline  
Old Oct 11, 16, 9:51 pm
  #5  
 
Join Date: Dec 2007
Location: SFO
Posts: 2,740
so is it the consensus that if one purchases the "discount" TAP flight with no baggage allowance on an intra-europe ticket, a Star Gold member check one bag for free?
myperks is offline  
Old Oct 13, 16, 7:47 pm
  #6  
 
Join Date: Nov 2006
Location: Houston, TX, USA
Programs: A3 Gold
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Would anybody know how what fare codes go along with Discount, Basic, and Classic, respectively?
AznMadSci is offline  
Old Oct 14, 16, 7:10 am
  #7  
Ambassador: World of Hyatt
 
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chances of getting additional kids into LIS lounge as *G

Connecting through LIS next week, with the family on a TP itin in Y. We have a 3 hour layover so would be great to use the lounge - anyone have any experience of getting kids (6 and 8) into lounge in addition to an adult guest?

Not expecting, but hoping - I love those pastais de nata.
Stewie Mac is offline  
Old Oct 16, 16, 7:47 pm
  #8  
 
Join Date: Jul 2005
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Originally Posted by AznMadSci View Post
Would anybody know how what fare codes go along with Discount, Basic, and Classic, respectively?
They used to vary based on the O & D.
Palal is offline  
Old Oct 16, 16, 7:47 pm
  #9  
 
Join Date: Jul 2005
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Originally Posted by Stewie Mac View Post
Connecting through LIS next week, with the family on a TP itin in Y. We have a 3 hour layover so would be great to use the lounge - anyone have any experience of getting kids (6 and 8) into lounge in addition to an adult guest?

Not expecting, but hoping - I love those pastais de nata.
Don't expect pasteis de nata in the lounge. It'll be up to the lounge operator whether or not to let kids in for free. YMMV.
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Old Oct 18, 16, 2:42 am
  #10  
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Originally Posted by Palal View Post
Don't expect pasteis de nata in the lounge. It'll be up to the lounge operator whether or not to let kids in for free. YMMV.
Really - no pasteis de nata? And I appreciate that getting the kids into the lounge is not required, and will be up to the lounge agent... was wondering what experiences people have had.

EDIT TO ADD: TAP use the ANA (airport operator) lounge in LIS, which is also pay per use, and the lounge agent was utterly uninterested in letting me take in more than my regulation one guest, instead pointing out that I could pay €15 each for the kids to enter. Since it's possible to take in extras for money, I think it v v unlikely that there would ever be any leniency on lounge entrance. Also, they had pasteis de nata!

Last edited by Stewie Mac; Oct 30, 16 at 7:11 am Reason: adding actual experience
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Old Oct 18, 16, 3:24 am
  #11  
 
Join Date: Jan 2016
Posts: 892
They lost my (small beer) business because the information is not made clear, there is no email contact and the wait time for a customer service call is ludicrous. Pity, I was quite keen to try them but seriously, who could be bothered with all their crazy hurdles to get a simple answer ( which I could have got from reading this thread had I seem it in time).
paolo64 is offline  
Old Oct 19, 16, 7:48 am
  #12  
 
Join Date: Nov 2013
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Originally Posted by AznMadSci View Post
Would anybody know how what fare codes go along with Discount, Basic, and Classic, respectively?
E was my discount ticket, otherwise I don't know. *G card gave me exit row seat at check-in. Meal included in shorthaul EU flight too, which ended me very happy on a cheapo ticket. Otherwise the plane was awfully old crappy cramped hard product, I was lucky to grab that extra leg room.
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Old Oct 21, 16, 7:25 am
  #13  
 
Join Date: Jul 2005
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Originally Posted by FFlash View Post
E was my discount ticket, otherwise I don't know. *G card gave me exit row seat at check-in. Meal included in shorthaul EU flight too, which ended me very happy on a cheapo ticket. Otherwise the plane was awfully old crappy cramped hard product, I was lucky to grab that extra leg room.
Does it matter which airline you credit the miles?

I recently flew in "basic" and in A3 M&B my booking classes (P & T) were mapped to A (which for A3 is 50%). Is it safe to assume that "discount" is E and "basic" is A?
jerry_greece is offline  
Old Nov 2, 16, 5:31 pm
  #14  
 
Join Date: Oct 2012
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Any news on luggage allowance on hand luggage only tickets with Star Gold status? Flying on Friday and would need a suitcase.

And I have a couple of tickets here, and was not able to select seats for free yet (online check-in is not open)
Ikaz is offline  
Old Nov 2, 16, 5:34 pm
  #15  
 
Join Date: Jul 2005
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In my recent flights you get the extra allowance with Star Gold.
Seat selection was not possible though, up until check-in (but am not sure if that's a benefit)
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