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TAP "offers" upgrades via online auctions

TAP "offers" upgrades via online auctions

Old Oct 29, 22, 6:21 pm
  #136  
 
Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
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Posts: 1,402
Upgrade bid accepted, now TAP site says it can't find my booking

Somewhat to my surprise--the $645 I bid was at the boundary between the yellow and orange parts of that Plusgrade gauge--TAP accepted my upgrade bid for tomorrow's IAD-LIS flight. Now I would like to select my seat, but when I plug in the confirmation code and my last name it reports "Booking not found!" (The exclamation point is such a nice touch, really.) I can't plug in the ticket number because it's a travel-agent-booked ticket and the e-mail TravelPerk sent doesn't include that. The reservation is there when I use the check-in function and shows the upgrade confirmed, but that page also says at the top:

"WARNING: No journey available
None of the journeys retrieved are available, please contact an agent at the airport"

I'm calling TAP, but Google's phone app estimates a 55-minute wait. What do you all expect will happen when the check-in window opens later tonight? I suppose I can always get to IAD earlier than I planned, since I will have Polaris Lounge access, but I'd rather get the seating squared away sooner.

Update: After “only” 30-ish minutes on hold, a TAP agent was able to get me a seat assignment; when I checked in without issue half an hour ago, I saw four other seats open upfront, including one of the “throne” seats that I then took. Perhaps I overbid?

Last edited by DCA writer; Oct 29, 22 at 11:15 pm
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Old Oct 30, 22, 7:21 am
  #137  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
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I am not seeing anything odd here, usually those seats would be available via Online Check-in on Amadeus where the seating module is straightforward and easy. Best not to panic with TAP when things look odd, mostly it all works.

I don't think you overbid, or if you did not by much. They do tend to leave a seat or two for last minute purchasers, and/or SeatBoost and/or check-in upgrades and/or the facility to use miles at the gate for upgrades. The usual range is $400 to $700, which if you add in the original economy fare gets you to $1000 plus, and that's the cheapest Executive fare for the Atlantic sectors if purchased in the first instance.
DCA writer and Aired like this.
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Old Oct 31, 22, 6:24 pm
  #138  
 
Join Date: Jun 2005
Location: Sweet Home Chicago
Programs: Hilton Gold, Marriott Gold
Posts: 597
I’m booked on TAP for Wednesday LISMAD and submitted a bid for upgrade. I’ve never gotten an email about acceptance or denial, but in the checkin process it asks:


Before you checkin would you like to get upgraded?

Below that it has my bid amount. I want to say “Yes” but there is no option to do so. Just “No thanks, continue to checkin”.

is there a way to prompt the Yes or am I missing something about this process. it’s my first time, so perhaps I’ve missed a step?
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Old Nov 2, 22, 2:24 pm
  #139  
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I'm hoping this was just a timing issue. Normally Plusgrades are resolved 1 or 2 days before departure, so Tuesday would have been the day. That said LIS-MAD isn't a great route for upgraded travel, simply because it's so short.
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Old Nov 9, 22, 8:02 am
  #140  
 
Join Date: Jun 2005
Location: Sweet Home Chicago
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Originally Posted by corporate-wage-slave View Post
I'm hoping this was just a timing issue. Normally Plusgrades are resolved 1 or 2 days before departure, so Tuesday would have been the day. That said LIS-MAD isn't a great route for upgraded travel, simply because it's so short.
True that, but this was operated by an A321LR with transatlantic lie flat that I was hoping to sample. In the end no problem - we had great exit row seats on a full flight and it was over before we knew it. Just such an odd way to manage a bid process.
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Old Nov 9, 22, 12:18 pm
  #141  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
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Originally Posted by MDWCommuter View Post
True that, but this was operated by an A321LR with transatlantic lie flat that I was hoping to sample. In the end no problem - we had great exit row seats on a full flight and it was over before we knew it. Just such an odd way to manage a bid process.
If you don't enter a bid at all, then TAP sometimes offer a flat rate proposal at online check-in.
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Old Nov 14, 22, 9:13 am
  #142  
 
Join Date: Feb 2005
Posts: 98
I'm trying to upgrade a flight from AMS to LIS and i've been getting an error for the past few days:

We were unable to process your request. Please consider the following:
  • Confirm the credit card details inserted
  • Use a different credit card
  • Contact your payment provider
  • Try again at a later time
I called my CC and they don't see any transaction attempts. I called the 800# and they couldn't support me. I changed browsers. My details are correct. What should I try next?
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Old Nov 14, 22, 12:49 pm
  #143  
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There may be a case for doing nothing. If you don't enter into the bidding process you may well be offered a flat rate upgrade cost at OLCI.
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Old Nov 24, 22, 5:02 am
  #144  
 
Join Date: Feb 2005
Posts: 98
Hi All - I'm travelling from ORD to LIS in December with 2 toddlers and my wife and I want to attempt the bid upgrade and I have a few questions:
  1. What have been winning bid amounts in the past for those that did that leg?
  2. Can I do it for multi passengers on the same itinerary?
  3. Is there a chance that we would be split up?
Thanks in advance!

Tom
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Old Nov 24, 22, 1:27 pm
  #145  
tff
 
Join Date: Jun 2007
Location: LIS
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Originally Posted by tschapira View Post
Hi All - I'm travelling from ORD to LIS in December with 2 toddlers and my wife and I want to attempt the bid upgrade and I have a few questions:
  1. What have been winning bid amounts in the past for those that did that leg?
  2. Can I do it for multi passengers on the same itinerary?
  3. Is there a chance that we would be split up?
Thanks in advance!

Tom
Hi Tom,
No idea in what 1 is concerned and the answer to 2 and 3 is yes. Regarding 3, taking into account that your offer will only be accepted or rejected around 48h or 36h before departure, by that time many of the seats might have been taken, which means you will be left with leftover seats.
I'm not sure, however, if your children are eligible for plusgrade. Its terms and conditions mention that "The passenger who makes the bid must have an airline ticket that is confirmed and acquired for a certain flight operated by TAP Air Portugal and must be at least 18 (eighteen) years of age". This might mean that only you can place the bid or that only adults are eligible to be upgraded, depending on the interpretation.
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