Edelweiss WK departs for Bilbao BIO without Luggage

Old Sep 10, 23, 2:33 pm
  #1  
Original Poster
 
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,494
Thumbs down Edelweiss WK departs for Bilbao BIO without Luggage

https://bilbaohiria.com/en/bilbao/ed...uitcases-lost/

"Shortage of ground personnel" at what they arrogantly claim to be a perfect airport (but in reality just represents the typical Swiss mediocrity).

And the pilot lying by omission is unacceptable and will further undermine the confidence of passengers. Being honest would have saved the situation at least partially.

Where will all this end ? What next ?
behuman is online now  
Old Sep 10, 23, 2:47 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 31,024
This stuff happens. Plenty if such reports across many airlines. Better to fly pax w/o bags than the cancel the flight.

Not ideal, but not really that dramatic, is it?
cfischer is offline  
Old Sep 10, 23, 2:53 pm
  #3  
Original Poster
 
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,494
Lying makes it dramatic

Originally Posted by cfischer
Not ideal, but not really that dramatic, is it?
Lying by a pilot makes it dramatic, s... happens, but tell the truth upfront, so people will not wait two hours at the belt.
behuman is online now  
Old Sep 10, 23, 11:33 pm
  #4  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,087
Originally Posted by behuman
Lying by a pilot makes it dramatic, s... happens, but tell the truth upfront, so people will not wait two hours at the belt.
fully agree....disciplinary action against the pilot should be taken! but I do not think that will happen....
behuman likes this.
BinSabai is online now  
Old Sep 11, 23, 12:56 am
  #5  
 
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Unfortunately, such things happen.
In order to avoid them more by the airlines in the future, it would be reasonable for the regulator to impose a much clearer and larger obligation to pay compensation to the airline than before. If the airline had the obligation to pay the passenger a fact-based fine-compensation of 400 EUR or 400 CHF for each piece of baggage held, immediately after landing, without any investigation and delay, things would start to change. (and if the airport is at fault, the airline would submit a corresponding claim to the airport). At the same time, the previous obligation to compensate for the purchase of necessary items in the case of lost luggage and delayed luggage would remain. As well as compensation for baggage and its contents in the event of final loss according to the Montreal Convention.
Yes, air tickets would also become more expensive, but at least the problems for passengers would be significantly reduced.
chris63, behuman, the810 and 1 others like this.
Raul_R is offline  
Old Sep 11, 23, 2:46 am
  #6  
FlyerTalk Evangelist
 
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 10,655
Originally Posted by Raul_R
Unfortunately, such things happen.
In order to avoid them more by the airlines in the future, it would be reasonable for the regulator to impose a much clearer and larger obligation to pay compensation to the airline than before. If the airline had the obligation to pay the passenger a fact-based fine-compensation of 400 EUR or 400 CHF for each piece of baggage held, immediately after landing, without any investigation and delay, things would start to change. (and if the airport is at fault, the airline would submit a corresponding claim to the airport). At the same time, the previous obligation to compensate for the purchase of necessary items in the case of lost luggage and delayed luggage would remain. As well as compensation for baggage and its contents in the event of final loss according to the Montreal Convention.
Yes, air tickets would also become more expensive, but at least the problems for passengers would be significantly reduced.
Completely agree the penalties for the airlines failing pax so badly needs addressing
behuman and the810 like this.
chris63 is offline  
Old Sep 11, 23, 1:12 pm
  #7  
 
Join Date: Feb 2007
Location: GRU, ZRH, LUG
Programs: LX SEN
Posts: 128
Originally Posted by behuman
Lying by a pilot makes it dramatic, s... happens, but tell the truth upfront, so people will not wait two hours at the belt.
IMHO, as a passenger, I'd love to know where my bags are at any point in time. On the other hand, taking a wider view, it is correct for the pilot not to communicate the missing bags until the plane has landed. Upon landing he should communicate this to avoid people waiting at the baggage claim. Informing passengers before landing could cause some passengers to become unruly and episodes of air rage for something that is completely outside of the control of the pilots, the flight attendants and the passengers. Therefore, to guarantee that the flight can safely happen as planned not communicating is the best solution.
enelym1978, florens, Koby and 2 others like this.
LUGlodo is online now  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.