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Swiss actually pays out eu261 first time

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Swiss actually pays out eu261 first time

   
Old Sep 1, 23, 8:15 am
  #1  
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Swiss actually pays out eu261 first time
This came up in my news feed

https://onemileatatime.com/insights/swiss-flight-cancelation-compensation


Along those lines, I’m happy to report that my SWISS compensation experience was downright seamless. For one, the airline has a dedicated webpage where you can easily file any compensation claims. You just have to enter the basics of what happened, and can attach any documents related to expenses

So it can happen. Of course, not for my dozen or so claims over the years. Maybe I should change my name to Ben Schlappig, I might have more luck.
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Old Sep 1, 23, 8:54 am
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Must help to be a premium cabin blogger
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Old Sep 1, 23, 10:44 am
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Originally Posted by bobhope2
This came up in my news feed

https://onemileatatime.com/insights/swiss-flight-cancelation-compensation

So it can happen. Of course, not for my dozen or so claims over the years. Maybe I should change my name to Ben Schlappig, I might have more luck.
Must be the name. LX is usually not really generous when it comes to EU261 claims.
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Old Sep 1, 23, 7:26 pm
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A close friend of mine +1, received last week duty of care compensation from Swiss for cancelled flight. Hotel(more than 200 euros), taxi transfer from one city to another(was few hundred euros) to catch the new flight and lunch. Took some time but the result was as should be.
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Old Sep 2, 23, 1:49 am
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Believe it when I see it
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Old Sep 2, 23, 2:49 am
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Originally Posted by Jaenks
A close friend of mine +1, received last week duty of care compensation from Swiss for cancelled flight. Hotel(more than 200 euros), taxi transfer from one city to another(was few hundred euros) to catch the new flight and lunch. Took some time but the result was as should be.
Well, duty of care is not compensation. LX paid for a hotel for me, too, when I got stranded in ZRH over night, but no compensation when I reached my destination 14 hours late. A plane went tech and LX interprets this as "extraordinary", in the EU mechanical issues are usually not extraordinary.
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Old Sep 2, 23, 6:50 am
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In Ben's blog it says that it was a technical failure which in my experience means lx will deny.

Also weather and ATC always get rejected.

Actually I am not sure what would ever be accepted for compensation.
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Old Sep 3, 23, 5:07 pm
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Originally Posted by bobhope2
In Ben's blog it says that it was a technical failure which in my experience means lx will.
I was also very surprised to see this. Technical failure got always denied first and only paid after escalating to FOCA (the Swiss civil aviation authority). Perhaps FOCA got mad about being the front office for LX …
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Old Sep 4, 23, 1:57 am
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I'm positive that the treatment he got was due to his name. The comments over there tell much the same story.
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Old Sep 9, 23, 4:34 am
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Originally Posted by bobhope2
In Ben's blog it says that it was a technical failure which in my experience means lx will deny.

Also weather and ATC always get rejected.

Actually I am not sure what would ever be accepted for compensation.
Exactly, no chance to get compensation when a plane goes tech, unless you run a well-known blog.
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Old Sep 9, 23, 6:55 am
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Originally Posted by worldclubber
Exactly, no chance to get compensation when a plane goes tech, unless you run a well-known blog.
Or you live in the UK & threaten them with MCOL under UK261, that works
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Old Sep 9, 23, 8:23 am
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Originally Posted by chris63
Or you live in the UK & threaten them with MCOL under UK261, that works
That, and maybe being HON, could help.

But in most other cases, LX has been very reluctant to pay any compensation.
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Old Sep 9, 23, 10:05 am
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Originally Posted by worldclubber
That, and maybe being HON, could help.

But in most other cases, LX has been very reluctant to pay any compensation.
Indeed, more than reluctant but i gave them a choice, pay up or see you in the Court.
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Old Oct 4, 23, 8:06 am
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I guess Ben spoke too soon!
So Much For My Easy SWISS EU261 Claim…
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Old Oct 4, 23, 10:06 am
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Suits him well for being so complimentary to Swiss, even though I see that they also gave him a lump sum instead of actual cost for the hotel, same as me (of course in his case, his pain is eased by the fact he did get compensation, and also the difference was only about 6% of the cost, not nearly 1/3rd as in my case)

that said, once I did finally click the transfer button, I did receive the funds within a week. Being an EU bank probably helped.
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