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LX A with new minimum stay conditions

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LX A with new minimum stay conditions

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Old Jan 29, 2023, 8:05 am
  #16  
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Join Date: Apr 2007
Location: DUS
Programs: LH HON
Posts: 764
Originally Posted by chris63
Pre Pandemic it was not like this, they used to be super helpful…….
They are still very helpful, but apparently they cannot see upgrade availabilities anymore directly, but have to ask revenue management online. So the competences of LX core customer service have been cut like the HON hotline at LH.
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Old Jan 29, 2023, 8:40 am
  #17  
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Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,637
Originally Posted by shipsmail
They are still very helpful, but apparently they cannot see upgrade availabilities anymore directly, but have to ask revenue management online. So the competences of LX core customer service have been cut like the HON hotline at LH.
Yes, they are very polite when they tell you upgrades & awards are not available but that does not help HON with evouchers & miles to use & they need to be used…..
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