Covid19: Swiss refunds after cancellation

Old Sep 16, 20, 1:35 am
  #661  
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Call LX and tell them your flight got cancelled and you want a full refund. Don't wait for any email.
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Old Sep 16, 20, 9:48 am
  #662  
 
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Data point: ZRH-BKK-ZRH Z fare $2400. Flew outbound in March, but return was cancelled, had to buy new ticket on KLM to get back home.

Ticket booked through Expedia. Expedia made multiple attempts to contact Swiss about refund with no reply.

In August disputed half of the charge with Amex (DL Skymiles). I received $1200 credit immediately and now I see that dispute status changed to CLOSED, so I assume everything went well. Probably Swiss did not bother to reply to charge back .
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Old Sep 17, 20, 10:38 am
  #663  
 
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Originally Posted by AntonS View Post
Data point: ZRH-BKK-ZRH Z fare $2400. Flew outbound in March, but return was cancelled, had to buy new ticket on KLM to get back home.

Ticket booked through Expedia. Expedia made multiple attempts to contact Swiss about refund with no reply.

In August disputed half of the charge with Amex (DL Skymiles). I received $1200 credit immediately and now I see that dispute status changed to CLOSED, so I assume everything went well. Probably Swiss did not bother to reply to charge back .
AMEX were excellent with chargebacks IME , however LX should have got you back to ZRH & you should not have had to buy another ticket
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Old Sep 18, 20, 1:17 pm
  #664  
 
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Originally Posted by chris63 View Post
AMEX were excellent with chargebacks IME , however LX should have got you back to ZRH & you should not have had to buy another ticket
Thanks. LX offered to rebook on BKK-FRA-ZRH which I initially accepted but it was getting changed +/- 2 days every day back in April and then Genrmany added a note to Timatic that connections in Germany allowed << only if no other reasonable alternative existed >> whatever it means. I decided not risk and reject new schedule change. Netherlands explicitly allowed connections with Swiss work permits, so I went with a safer option and even then I was scrutinized at BKK check in and AMS immigration.
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Old Sep 23, 20, 7:58 am
  #665  
 
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Time scale for refund improving?

i had notification of a significant change to flights on 16th August ( LHR to Sri Lanka in November in including Edelweiss)
Decided to cancel

I had money back on Credit card 22 September
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Old Sep 23, 20, 10:27 am
  #666  
 
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Just wondering if anyone has had a similar experience to me... Booked First LHR > DAR for October and flight was cancelled back in June . I called immediately and requested a refund but never got any confirmation emails etc. I tried chasing for the refund by email a couple of times but have never had a response. I eventually disputed through Amex (UK) who have now reinstated the charge saying that Swiss have given documentation showing the charge is legitimate. I've not been able to see the details of what Swiss are saying as I'm away currently, but I can't for the life of me think what they are playing at. Anyone got any suggestions? I'd quite like my 3000 back!
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Old Sep 23, 20, 10:35 am
  #667  
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Originally Posted by DangerM55 View Post
Just wondering if anyone has had a similar experience to me... Booked First LHR > DAR for October and flight was cancelled back in June . I called immediately and requested a refund but never got any confirmation emails etc. I tried chasing for the refund by email a couple of times but have never had a response. I eventually disputed through Amex (UK) who have now reinstated the charge saying that Swiss have given documentation showing the charge is legitimate. I've not been able to see the details of what Swiss are saying as I'm away currently, but I can't for the life of me think what they are playing at. Anyone got any suggestions? I'd quite like my 3000 back!
amex should give you a copy of what Swiss are giving them, usually comes in the post a few days after they reverse the credit. You can reopen the dispute and you would be recommended to upload some supporting evidence that you are due a refund for a cancelled flight and this should have been paid within 7 days in accordance with Ec261.

i had a similar situation with KLM. Please feel free to use some of the stuff I used with them - see this post https://www.flyertalk.com/forum/32542496-post70.html
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Old Sep 23, 20, 1:47 pm
  #668  
 
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Originally Posted by DangerM55 View Post
Just wondering if anyone has had a similar experience to me... Booked First LHR > DAR for October and flight was cancelled back in June . I called immediately and requested a refund but never got any confirmation emails etc. I tried chasing for the refund by email a couple of times but have never had a response. I eventually disputed through Amex (UK) who have now reinstated the charge saying that Swiss have given documentation showing the charge is legitimate. I've not been able to see the details of what Swiss are saying as I'm away currently, but I can't for the life of me think what they are playing at. Anyone got any suggestions? I'd quite like my 3000 back!
I (and others upthread) had similar experiences as you. For the unlucky ones (including me), LX will keep contesting and the credit card will take their side. You can check out my post history if you are interested in the full (and painful) saga. At one point, it looked like because I got into the chargeback dispute with LX, even my normal refund request had been invalidated. But after many many calls to LX, my credit card, and Expedia (the OTA in my case), I ultimately got the money back via the normal refund process, some 4 months after my flights were cancelled.

In another case, a posted reported that LX even admitted to him that the department of LX dealing with chargebacks has been instructed to contest all chargebacks, regardless of circumstances, while a separate refund department will (slowly) process the refund requests that are due.
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Old Sep 24, 20, 2:56 am
  #669  
 
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Just for the record, two return business airfares (HBA-MEL-HKG-ZRH-PRG||BCN-ZRH-HKG-SYD-HBA) for myself and Mrs booked in October 2019 through brick and mortar TA for outbound on 4 May 2020 that have been cancelled by LX about two weeks prior original departure were finally fully refunded last week.
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